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WO-01309436 ↗ ServiceMax

HEMATOLOGY ONCOLOGY • Inspection • PSM

📍 HEMATOLOGY ONCOLOGY @ AUBURN — 37 WEST GARDEN ST Ste 301, AUBURN NY, 13021

Oct 15, 2025 → Jan 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (57 biz days late)
Active: 70 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 21, 2025
1 business day (counted)
Running total: 4 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Oct 21 → Dec 11, 2025
34 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Reschedule
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 38 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Dec 11 → Jan 29, 2026
32 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 70 of ? biz days used
Created: Oct 15, 2025 Completed: Jan 29, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Oct 21 Assigned ▶ Running 1 4
Oct 21 → Dec 11 Scheduled ▶ Running 34 38
Dec 11 → Dec 11 Reschedule ▶ Running 0 38
Dec 11 → Jan 29 Scheduled ▶ Running 32 70
Jan 29 → Jan 29 Tech On Site ▶ Running 0 70
Dispatch 0.0d
Coordinators 74.2d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
74.2 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Oct 15, 2025 Due: Dec 31, 2025 Completed: Jan 29, 2026 (28 days late)
📅
71.0 days Total Age
⏱️
35.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
68.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535637
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Calibration Service 46 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10260
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melissa Davison
Owner
Leona Coonrod
Created
Oct 15, 2025
Work Orders from this Case (1)
WO-01309436 (current) Invoiced
Inspection • Taylor Duda
Created: Oct 15, 2025 • Closed: Jan 29, 2026
Completed with significant delays
Invoiced • 140 days old
🚨
Primary Delay 35.0 days stuck in "Scheduled"
⏱️
Total Delay 68.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
67.8d / 2.0d SLA
Reschedule
0.4d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26 TD- Texted Ksmith this needs to go back to first thing am due to infusion pumps or inspection will not be completed.

12/11 KSmith -- Melissa turned down all available dates in December and requested we schedule for January 29th. Scheduled for 1/29 per Melissa's request. 8-10am. Chatter to Scott B advising of Melissa's request

12/11 KSmith -- Melissa requested 12/19. Advised we do not have that date available and provided all available dates this month. Awaiting response

12/11 KSmith -- FSE called off sick today. Need to reschedule. Sent email to Melissa to reschedule for Mon/Tues next week (BT)

10/21 KSmith -- Scheduled for 12/11 per Melissa's request

10/20 KSmith -- Sent email to schedule for 12/1

🔧 Work Performed
SEMI ANNUAL INSPECTION
🔍 Technician Findings
SEMI ANNUAL INSPECTION
⚠️ Problem Description
Inspection: Annual Equipment Calibration Service 46 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10260

Timeline

📞
Case Linked Oct 15, 8:39 AM
Case Number: 00535637
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 15, 8:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
4.0 business days
👷
2 Technician Assigned Oct 20, 12:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
🗓️
2 Status: Scheduled Oct 21, 8:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-11T13:00:00.000+0000
🚨 35.0 business days
🔄
Status: Reschedule by Kourtney Smith Dec 11, 9:23 AM
From: Scheduled
To: Reschedule
Duration in Previous: 51d 2h
🗓️
2 Status: Scheduled Dec 11, 12:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-29T13:00:00.000+0000
🚨 30.0 business days
📅
Dispatch Scheduled by Kourtney Smith Jan 26, 8:47 AM
Scheduled For: 2026-01-29T15:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Jan 26, 12:21 PM
Scheduled For: 2026-01-29T13:00:00.000+0000
3.8 business days
🔧
Status: Tech On Site by Taylor Duda Jan 29, 6:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 48d 17h
⏱️
2x Labor Added Jan 29, 7:15 AM
Type: Labor, Travel
Status: Open
Qty: 1, 30
⏱️
Labor Added Jan 29, 8:20 AM
Type: Labor
Status: Open
Qty: 2.75
✔️
Status: Completed by Taylor Duda Jan 29, 8:46 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 45m, 0m
📄
2 Status: Ready to Bill Jan 29, 11:39 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
3.0 business days
🧾
Invoice Created Feb 2, 8:24 AM
Invoice Number: SM-252510

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Scheduled
Duration: 32.8 business days (threshold: 2.0 business days)
Exceeded by 30.8 business days

🔗 Related Artifacts

📞
Case 00535637
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Taylor Duda
Scheduled
Jan 29, 8:00 AM
Created
Oct 15, 8:50 AM
Invoice #
SM-252510

Work Details (3)

Name Type Status Qty Amount Date
WL-03082948 Labor Open 1 $0.00 Jan 29, 7:15 AM
WL-03082949 Travel Open 30 - Jan 29, 7:15 AM
WL-03082969 Labor Open 2.75 $1,125.00 Jan 29, 8:20 AM

Details