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WO-01309729 ↗ ServiceMax

Caldwell County ESD #5 • Evaluation • P7

📍 Caldwell County ESD #5 - Luling EMS — 685 S. Hackberry Ave., Luling TX, 78648

Oct 15, 2025 → Oct 17, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 24, 2025
✓ SLA Met (5 biz days early)
Active: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Oct 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 17, 2025
2 business days (counted)
Running total: 2 of 7 biz days used
Created: Oct 15, 2025 Completed: Oct 17, 2025
Business Days Used 2 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0 / 7
Oct 15 → Oct 15 Ready for Scheduling ▶ Running 0 0 / 7
Oct 15 → Oct 15 Assigned ▶ Running 0 0 / 7
Oct 15 → Oct 17 Scheduled ▶ Running 2 2 / 7
Dispatch 0.0d
Coordinators 2.5d
Billing 7.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.5 days
Over SLA
Billing
7.5 days
Over SLA
Created: Oct 15, 2025 Due: Oct 24, 2025 Completed: Oct 17, 2025 (7 days early)
📅
2.5 days Total Age
⏱️
7.5d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535442
L2 review
Closed
Q-00030594 Power load on M4 is dragging and needs repair. Serial # 2205012700090 The technician will need to evaluate the unit and determine if parts are needed for repair.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Richard Slaughter
Owner
Jessica Sells
Created
Oct 14, 2025
Work Orders from this Case (1)
WO-01309729 (current) Invoiced
Evaluation • Chane Lacy
Created: Oct 15, 2025 • Closed: Oct 17, 2025
Completed with minor delays
Invoiced • 140 days old
🚨
Primary Delay 7.5 days stuck in "Ready to Bill"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.5d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
7.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Travel moved to WO 1300670

10/15/2025jsells

Q-00030594

🔧 Work Performed
10/16 CLacy. I have evaluated the unit and found electro pods stuck between the trolly and transfer rail keeping the trolly from locking into the transfer rail. I have cleaned debris and functional tested the unit. I have found this unit to be in proper working condition and is ready to return to service
🔍 Technician Findings
Trolly will load in but the transfer rail does not always load back in with it
⚠️ Problem Description
Q-00030594 Power load on M4 is dragging and needs repair. Serial # 2205012700090 The technician will need to evaluate the unit and determine if parts are needed for repair.
📄 Description
Stryker 6390 Power-LOAD Fastener System

Timeline

📞
Case Linked Oct 14, 2:24 PM
Case Number: 00535442
Subject: L2 review
Status: Closed
📋
▶
2 Work Order Created Oct 15, 10:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Oct 15, 10:57 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Chane Lacy
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-16T18:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Oct 17, 12:05 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 13h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 20, 4:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Diane Patton Oct 29, 4:35 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9d 0h
💰
Status: Invoiced by Diane Patton Oct 29, 4:42 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
🧾
Invoice Created Oct 30, 11:11 AM
Invoice Number: SM-245097

Bottlenecks

Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.5 business days (threshold: 1.0 business days)
Exceeded by 6.5 business days

🔗 Related Artifacts

📞
Case 00535442
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
N/A
Technician
Chane Lacy
Scheduled
Oct 16, 2:00 PM
Created
Oct 15, 10:44 AM
Invoice #
SM-245097

Work Details (3)

Name Type Status Qty Amount Date
WL-02974032 Labor Open 1.5 $195.00 Oct 17, 12:05 AM
WL-02974033 Labor Open 3.5 $0.00 Oct 17, 12:05 AM
WL-02974034 Travel Open 160 $0.00 Oct 17, 12:05 AM

Details