**Review with YC** 75 units tagged; $695 for up to 75 but tech had 2 trips. Bill $695 once and 2 trip charges?
11/12 - ARios - Please schedule Return visit with Jessica Reyes for Tuesday, November 18, 2025, at 11:00 a.m. to continue tagging.
11-3 Mburris called site and set appt
10-29 Mburris email sent to POC
10-28 Mburris email sent to POC
🔧Work Performed
11/12
Completed asset tagging for 40 medical equipment units; project is approximately 50% complete. Return visit scheduled with Jessica Reyes for Tuesday, November 18, 2025, at 11:00 a.m. to continue tagging.
11/18
Completed asset tagging for 35 medical equipment units today. Total asset count for the project is 75 units. Customer only wanted to tag up to 75 units.
Email: EMSAR Request for service at City of San Jose Animal Shelter
Completed Oct 29, 2025
To: jessica.reyes@sanjoseca.gov
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at City of San Jose Animal Shelter
Body:
Hi Jessica Reyes,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at City of San Jose Animal Shelter. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 11-6 with an arrival window between 10am and 11am.
📧
Email: EMSAR Request for service at City of San Jose Animal Shelter
Completed Oct 28, 2025
To: jessica.reyes@sanjoseca.gov
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at City of San Jose Animal Shelter
Body:
Hi Jessica Reyes,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at City of San Jose Animal Shelter. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 11-6 with an arrival window between 10am and 12pm.
Oct 28, 2025 12:20pm
@Michael Burris @Stephanie Ramen
Hi Team,
Site has requested we reach out to schedule ASAP.
Thanks!
📅
WO-01309754 - Asset Tagging - San Jose - City of San Jose Animal Shelter
Nov 18, 2025 2:00pm – 4:00pm
Work Order: WO-01309754
Account: City of San Jose Animal Shelter
Customer Case Number:
Location: City of San Jose Animal Shelter
Address: 2750 Monterey Road, San Jose, California, 95111, San Jose, CA 95111
Manufacturer:
Model #:
Serial #:
Contact Name: Jessica Reyes
Contact Phone: 408-802-2467
C
Timeline
📞
Case Linked Oct 15, 11:35 AM
Case Number:00535720
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 15, 11:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 15, 4:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:5h 3m
🚨13.9 business days
🗓️
▶
2
Status: Scheduled Nov 3, 12:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-13T17:00:00.000+0000
📅
Dispatch Scheduled by Michael BurrisNov 3, 12:51 PM
Scheduled For:2025-11-12T17:00:00.000+0000
⚠️7.0 business days
⏱️
2x Labor Added Nov 12, 3:08 PM
Type:Labor, Travel
Status:Open
Qty:3.5, 125
🔧
Status: Tech On Site by Angel RiosNov 12, 3:30 PM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 3h
⏱️
2x Labor Added Nov 12, 7:53 PM
Type:Labor, Travel
Status:Open
Qty:5, 125
✔️
Status: Completed by Angel RiosNov 12, 8:15 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 44m
⏱️
▶
2
Labor Added Nov 13, 2:01 AM
Labor Added → Status: Reschedule
🔄
Status: Reschedule by Angel Rios
From:Completed
To:Reschedule
Duration in Previous:5h 47m
🗓️
▶
2
Status: Scheduled Nov 13, 8:09 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-18T19:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Angel RiosNov 18, 5:13 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 9h
🚗
3x Travel Added Nov 18, 8:13 PM
Type:Travel, Labor
Status:Open
Qty:122, 3, 127
⏱️
▶
2
Labor Added Nov 18, 9:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From:Tech On Site
To:Completed
Duration in Previous:4h 4m
⏱️
▶
2
Labor Added Nov 19, 1:08 AM
Labor Added → Status: Closed
🏁
Status: Closed by Angel Rios
From:Completed
To:Closed
Duration in Previous:3h 51m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonNov 21, 10:05 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 8h
💵
Status: Billing Review by Diane PattonNov 21, 4:56 PM
From:Ready to Bill
To:Billing Review
Duration in Previous:6h 51m
⏳4.9 business days
📄
Status: Ready to Bill by Diane PattonDec 1, 12:20 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:9d 19h
⏳2.0 business days
📨
Status: Invoice Pending by Diane PattonDec 2, 1:05 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 0h
💰
Status: Invoiced by Diane PattonDec 2, 1:11 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:6m
⚠️8.0 business days
🧾
Invoice Created Dec 11, 12:15 PM
Invoice Number:SM-247981
Bottlenecks
Assigned
Duration: 13.4 business days (threshold: 4.0 business hours)
Exceeded by 12.9 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)