Midmark Service Request Dispatch Authorization - WO-00116165
Closed
Zone 2
WD 0747-033c low pressure
Hours of Operation: Monday thru Friday 7:00 am – 3:30 pm – Midmark shipped a door gasket kit to customer to install onto the
unit. This part did not fix the issue. Call mobile number first to schedule service and office number second. Need tech onsite to
troubleshoot unit. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
Thank you!
Ship Exchanged Completed 732077 002-10880-00 1.00000 1ZE444250146998750
10/17/2025 CRamen spoke with Kaitlin and scheduled for Monday 10/20/2025 CRamen with tech arrival between 11-1pm. Unit is burning packs. I did some support with her as they are desperate to insure new gasket weld is at 3:00, Door spring snug at 5:00, Distilled water at good levels and filters and interior are cleaned.
10/17/2025 LHill-sent chatter to @Charles Ramen I accidentally started working on this one and realized it was your area. spoke with Carolyn. They have installed the gasket and they are still having issues. They need a tech onsite ASAP to look at this. Please contact Katelyn at the front desk to schedule at 412-887-4346.
10/17/2025 LHill-Called 412) 887-4346. spoke with Carolyn. They have installed the gasket and they are still having issues. They need a tech onsite ASAP to look at this. Please contact Katelyn at the front desk to schedule at 412-887-4346.
10/17/2025 LHill-rec'd VM from location-Hi, this is Caroline calling from Skin Solutions Dermatology and Cosmetics. Laura, I did get your voicemail to something about ordering parts, but no 1 has been out here to even assess the autoclave to see what is wrong with it. We would like to get a technician on site as a p if you could please give me a call back 412-732-6401. Thanks and have a good day."
10/16/2025 LHill-Called 412) 887-4346. The office is already closed. LM stating once tracking is received we will be in contact to schedule tech visit.
🔧Work Performed
repair completed as below
checked temp sensor and power at board for temp sensor. both ok
called midmark. time needed for trouble shooting
found seal to be loose and trays not pushed in all the way
ran cycle x2
unit working as intended and placed back into service
🔍Technician Findings
unit showing low pressure error code
⚠️Problem Description
Zone 2
WD 0747-033c low pressure
Hours of Operation: Monday thru Friday 7:00 am – 3:30 pm – Midmark shipped a door gasket kit to customer to install onto the
unit. This part did not fix the issue. Call mobile number first to schedule service and office number second. Need tech onsite to
troubleshoot unit. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
Thank you!
Ship Exchanged Completed 732077 002-10880-00 1.00000 1ZE444250146998750
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +14128874346
Completed Oct 17, 2025
10/17/2025 CRamen spoke with Kaitlin and scheduled for Tuesday 10/21/2025 CRamen with tech arrival between 9-10am
📋
Outbound to +14128874346
Completed Oct 17, 2025
📋
Outbound to +14128874346
Completed Oct 17, 2025
10/17/2025 LHill-Called 412) 887-4346. spoke with Carolyn. They have installed the gasket and they are still having issues. They need a tech onsite ASAP to look at this. Please contact Katelyn at the front desk to schedule at 412-887-4346.
📋
Outbound to +14128874346
Completed Oct 16, 2025
10/16/2025 LHill-Called 412) 887-4346. The office is already closed. LM stating once tracking is received we will be in contact to schedule tech visit.
📋
Inbound from +17243221815
Completed Oct 16, 2025
Customer calling for the status of this request.
📋
Outbound to +14128874346
Completed Oct 15, 2025
Oct 17, 2025 10:26am
@Charles Ramen I accidentally started working on this one and realized it was your area. spoke with Carolyn. They have installed the gasket and they are still having issues. They need a tech onsite ASAP to look at this. Please contact Katelyn at the front desk to schedule at 412-887-4346.