Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (27 biz days early)
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Oct 15 → Oct 24, 2025
7 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Oct 24 → Nov 17, 2025
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 16 of ? biz days used
Created: Oct 15, 2025
Completed: Nov 18, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 15 → Oct 15
Created
▶ Running
0
0
Oct 15 → Oct 24
Ready for Release
⏸ Paused
7
—
Oct 24 → Oct 24
Assigned
▶ Running
0
0
Oct 24 → Nov 17
Scheduled
▶ Running
15
15
Nov 17 → Nov 18
Tech On Site
▶ Running
1
16
Holding (excluded from total)
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: Oct 15, 2025
Due: Dec 30, 2025
Completed: Nov 18, 2025 (42 days early)
⏱️
15.9d in Scheduled
Longest Stage
🔄
7 transitions
Status Changes
⚠️
14.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
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Case #00535776
URGENT Philips WO Request
Closed
EPIQ Elite Diagnostic Ultrasound System
Installed Product 107795036 - USN23B1752
Work Orders from this Case (6)
WO-01309770
Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Oct 15, 2025 • Closed: Nov 18, 2025
WO-01309771 (current)
Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Oct 15, 2025 • Closed: Nov 18, 2025
WO-01309772
Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Oct 15, 2025 • Closed: Nov 14, 2025
WO-01309774
Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Oct 15, 2025 • Closed: Nov 14, 2025
WO-01309775
Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Oct 15, 2025 • Closed: Nov 18, 2025
WO-01309777
Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Oct 15, 2025 • Closed: Nov 14, 2025
🚨
Primary Delay
15.9 days stuck in "Scheduled"
⏱️
Total Delay
14.9 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
15.9d
/ 2.0d SLA
Tech On Site
1.7d
/ 1.0d SLA
Ready to Bill
1.3d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
📋 Tasks (1)
📅 Events (1)
🔒
Internal CSA Notes
10/24/2025 Cever received email from Perrini, Lauren <lperrini@caremount.com> confirming FSE for Nov 17th starting at 10 a.m.
10/23/2025 Cever working with Perrini, Lauren for all devices due for Nov dec and Jan for her network. 10/16/2025 Cever working with Perrini, Lauren for scheduling all site location due Nov-Jan
🔧
Work Performed
EPIQ Elite Diagnostic Ultrasound System
Installed Product 107828671 - USD23B0039
🔍
Technician Findings
EPIQ Elite Diagnostic Ultrasound System
Installed Product 107828671 - USD23B0039
⚠️
Problem Description
EPIQ Elite Diagnostic Ultrasound System
Installed Product 107828671 - USD23B0039
📞
Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed
Nov 26, 2025
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom -YES
b. Prontoforms – uploaded and correct template -YES
c. CSR – signed and uploaded to ServiceMax-YES
📅
WO-01309771 - Preventive Maintenance - Ultrasound - Mount Kisco - Optum Multi-Specialty – MK 105
Nov 17, 2025 1:00am – 2:30pm
Work Order: WO-01309771
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12927719
Location: Optum Multi-Specialty – MK 105
Address: 105 S Bedford Rd, Mount Kisco, NY 10549
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USD23B0039
Contact Name: Lauren Perrini
Contact Phone: (845
Timeline
📞
Case Number:
00535776
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01309771
Type:
Preventive Maintenance
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
34m
👷
👷
From:
Ready for Release, Assigned
To:
Assigned, Scheduled
Duration in Previous:
8d 22h, 0m
📅
Scheduled For:
2025-11-17T13:00:00.000+0000
📅
Scheduled For:
2025-11-17T16:00:00.000+0000
📅
Scheduled For:
2025-11-17T06:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
24d 2h
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
20h 48m, 0m
⏱️
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
2h 45m
📄
From:
07e-Partial Project
To:
Ready to Bill
Duration in Previous:
2d 3h
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
11h 19m
🧾
Invoice Number:
SM-247222
Bottlenecks
Scheduled
Duration: 15.9 business days (threshold: 2.0 business days)
Exceeded by 13.9 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Scheduled
Nov 17, 1:00 AM
Work Details (3)
Name
Type
Status
Qty
Amount
Date
WL-03010978
Labor
Open
2
$275.00
Nov 18, 10:32 AM
WL-03010979
Labor
Open
1
$0.00
Nov 18, 10:32 AM
WL-03011233
Labor
Open
0.016666666666667
$38.00
Nov 18, 1:15 PM