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WO-01309781 ↗ ServiceMax

CenterWell (Humana) • Misc. Inspection • P5

📍 Centerwell - Peoria — 10280 N 91st Ave., Peoria AZ, 85345

Oct 15, 2025 → Oct 21, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 22, 2025
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 21, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 4 of 5 biz days used
Created: Oct 15, 2025 Completed: Oct 21, 2025
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0 / 5
Oct 15 → Oct 15 Ready for Scheduling ▶ Running 0 0 / 5
Oct 15 → Oct 15 Assigned ▶ Running 0 0 / 5
Oct 15 → Oct 21 Scheduled ▶ Running 4 4 / 5
Oct 21 → Oct 21 Tech On Site ▶ Running 0 4 / 5
Dispatch 0.0d
Coordinators 4.8d
Field Work 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.8 days
Over SLA
Field Work
0.1 days
Created: Oct 15, 2025 Due: Oct 22, 2025 Completed: Oct 21, 2025 (1 days early)
📅
4.8 days Total Age
⏱️
4.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535754
Request for Device Set Up
Closed
New Miscellaneous Equipment Inspection New BP machine https://www.ebiotrack.com/inspection.php?iid=30698
Priority
Standard
Origin
Email
Reason
New Case
Contact
Julianna Davenport
Owner
Kimberly Hardison
Created
Oct 15, 2025
Work Orders from this Case (1)
WO-01309781 (current) Invoiced
Misc. Inspection • Andrew Przybyla
Created: Oct 15, 2025 • Closed: Oct 21, 2025
Completed with minor delays
Invoiced • 140 days old
🚨
Primary Delay 4.7 days stuck in "Scheduled"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15 KKelch called Julianna to schedule for 10/21 between 8 and 10 am. Customer confirmed. Call logged on WO-01309761

10/15 KKelch called Julianna to schedule for 10/21 between 8 and 10 am. Left VM. Call logged on WO-01309761

🔧 Work Performed
Reaching out as CenterWell Peoria received a new BP machine and need it set up by EMSAR. Tech arrived on site and was told that a new Blood Pressure unit and stand was delivered and the site needed it set up. Tech built the new stand and placed the blood pressure unit on the stand. Tech set the date and time for the customer, and showed the customer that it functioned properly.
🔍 Technician Findings
New Miscellaneous Equipment Inspection New BP machine
⚠️ Problem Description
New Miscellaneous Equipment Inspection New BP machine https://www.ebiotrack.com/inspection.php?iid=30698

Timeline

📞
Case Linked Oct 15, 12:16 PM
Case Number: 00535754
Subject: Request for Device Set Up
Status: Closed
📋
▶
4 Work Order Created Oct 15, 1:28 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h8Y00000JTCJcQAP, Tyler Bollman
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Kaitlyn Kelch Oct 15, 1:35 PM
Technician: Tyler Bollman
👷
▶
3 Technician Assigned Oct 15, 2:38 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1h 8m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-21T15:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Andrew Przybyla Oct 21, 11:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 20h
⏱️
Labor Added Oct 21, 11:49 AM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Andrew Przybyla Oct 21, 11:59 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 59m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 23, 1:39 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 1h, 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 27, 1:39 PM
Invoice Number: SM-244441

Bottlenecks

Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00535754
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Oct 21, 11:00 AM
Created
Oct 15, 1:28 PM
Invoice #
SM-244441

Work Details (1)

Name Type Status Qty Amount Date
WL-02978289 Labor Open 1 $119.00 Oct 21, 11:49 AM

Details