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WO-01309794 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 City of New York NY — 6626 Metropolitan Ave, Middle Village NY, 11379

Oct 15, 2025 → Oct 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (299 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
0d
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 16, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Oct 15, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 16 Scheduled ▶ Running 1 1
Dispatch 0.3d
Coordinators 1.5d
Field Work 1.7d
Billing 1.7d
✓ SLA Met
Dispatch
0.3 days
Coordinators
1.5 days
Field Work
1.7 days
Over SLA
Billing
1.7 days
Over SLA
Created: Oct 15, 2025 Due: Dec 31, 2026 Completed: Oct 17, 2025 (440 days early)
📅
2.8 days Total Age
⏱️
5.0d in 07e-Partial Project Longest Stage
🔄
9 transitions Status Changes
⚠️
2.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535808
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Alberto Velasquez
Owner
Kimberly Hardison
Created
Oct 15, 2025
Work Orders from this Case (1)
WO-01309794 (current) Invoiced
FCO • Luis Iser
Created: Oct 15, 2025 • Closed: Oct 17, 2025
Completed with minor delays
Invoiced • 140 days old
🚨
Primary Delay 5.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Completed
1.7d / 1.0d SLA
Closed
3.5d / 1.0d SLA
07e-Partial Project
9.0d
WO Correction Needed
0.1d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15/2025 RArnold - dispatching to Luis to ANR 5 IPS

🔧 Work Performed
10/16/2025 LIser- Completed ANRs on 5 devices.
🔍 Technician Findings
10/16/2025 LIser- Completed ANRs on 5 devices.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 15, 1:27 PM
Case Number: 00535808
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 15, 1:47 PM
Work Order: WO-01309794
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 15, 3:52 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 2h 5m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-15T12:00:00.000+0000
⏱️
3x Labor Added Oct 16, 2:32 PM
Type: Labor
Status: Open
Qty: 0.5, 8
✔️
Status: Completed by Luis Iser Oct 16, 2:43 PM
From: Scheduled
To: Completed
Duration in Previous: 22h 50m
🏁
Status: Closed by Luis Iser Oct 17, 12:52 PM
From: Completed
To: Closed
Duration in Previous: 22h 8m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 9:13 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 20h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 23, 2:13 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 5h
🏁
Status: Closed by Luis Iser Oct 23, 3:24 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 10m
⏱️
▶
2 Labor Added Oct 24, 9:02 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 41m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 30, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
💰
Status: Invoiced by Josh Longway Oct 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:39 AM
Invoice Number: SM-245251

Bottlenecks

Completed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

📞
Case 00535808
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Oct 15, 8:00 AM
Created
Oct 15, 1:47 PM
Invoice #
SM-245251

Work Details (4)

Name Type Status Qty Amount Date
WL-02973210 Labor Open 0.5 $0.00 Oct 16, 2:32 PM
WL-02973211 Labor Open 8 $1,187.50 Oct 16, 2:32 PM
WL-02973212 Labor Open 0.5 $775.00 Oct 16, 2:32 PM
WL-02982689 Labor Open 0.016666666666667 $190.00 Oct 24, 9:02 AM

Details