Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Oct 29, 2025
✓ SLA Met (4 biz days early)
🕐 Clock stopped: Completed (Oct 23, 2025)
1d
▶ Clock Running
Status: Created
Oct 15 → Oct 16, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Oct 16 → Oct 20, 2025
2 business days (counted)
Running total: 3 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 21, 2025
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 4 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 15, 2025
Completed: Oct 23, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 15 → Oct 16
Created
▶ Running
1
1
Oct 16 → Oct 20
Assigned
▶ Running
2
3
Oct 20 → Oct 21
Ready for Scheduling
▶ Running
1
4
Oct 21 → Oct 21
Scheduled
▶ Running
0
4
Oct 21 → Oct 23
Tech On Site
▶ Running
2
6
Oct 23 → Oct 23
Scheduled
▶ Running
0
6
Dispatch Over SLA
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: Oct 15, 2025
Due: Oct 29, 2025
Completed: Oct 24, 2025 (5 days early)
⏱️
4.0d in 07e-Partial Project
Longest Stage
🔄
10 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Patricia Gordon — scheduling delays attributed to technician, not coordinators
Visit 1
Oct 21, 2025
Visit 2
Oct 22, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
🎫
Case #00535912
URGENT Philips WO Request
Closed
Patricia Gordon - Device failed Preliminary System Setup Test, AECM Verifiction: Reading 29.42 cmH2O LSL- 25.50 USL- 28.50 FAIL
🚨
Primary Delay
4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay
8.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.9d
/ 1.0d SLA
Scheduled
0.2d
/ 2.0d SLA
Tech On Site
2.6d
/ 1.0d SLA
Completed
2.0d
/ 1.0d SLA
Ready to Bill
1.5d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
🔒
Internal CSA Notes
10/21/2025 EMartin dispatching to FSE onsite per request
10/20/2025 MNewman - quote now shows accepted. This work can be scheduled
10/16/2025 EMartin FSe currently onsite working with POC for quotes and hard copy PO to order parts for downed devices
🔧
Work Performed
Travel to site. setup equipment. Repair - replaced AECM - 3 Way Solenoid Valve & Proportional Valve per instructions. Ran full final tests successfully.
10/22 - complete closure of WO
🔍
Technician Findings
Repair - replaced AECM - 3 Way Solenoid Valve & Proportional Valve per instructions. Ran full final tests successfully. device returned to service.
⚠️
Problem Description
Patricia Gordon - Device failed Preliminary System Setup Test, AECM Verifiction: Reading 29.42 cmH2O LSL- 25.50 USL- 28.50 FAIL
📄
Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞
Call Description
Repair - Trade
📅
WO-01309870 - Repair - Trilogy EV300 Vent - Kinston - UNC Lenoir Health Care, Kinston, NC
Oct 21, 2025 8:00am – 5:00pm
Work Order: WO-01309870
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13729762
Location: UNC Lenoir Health Care, Kinston, NC
Address: 100 Airport Rd, Kinston, NC 28501
Manufacturer: Philips Healthcare
Model #: Trilogy EV300 Vent
Serial #: H288179899BB6
Contact Name: Caleb Duranceau
Contact Ph
Timeline
📞
Case Number:
00535912
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01309870
Type:
Repair
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
17h 1m
📅
From:
Assigned
To:
Ready for Scheduling
Duration in Previous:
4d 2h
🗓️
📅
Scheduled For:
2025-10-21T12:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
1h 20m
⏱️
🗓️
From:
Tech On Site
To:
Scheduled
Duration in Previous:
1d 16h
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
1m
🏁
From:
Completed
To:
Closed
Duration in Previous:
1d 2h
⏱️
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
2d 22h
📄
From:
07e-Partial Project
To:
Ready to Bill
Duration in Previous:
3d 6h
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
12h 14m
🧾
Invoice Number:
SM-245253
Bottlenecks
Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Tech On Site
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
ℹ️ Work Order Details
Technician
Patricia Gordon
Scheduled
Oct 21, 8:00 AM
Work Details (5)
Name
Type
Status
Qty
Amount
Date
WL-02981082
Labor
Open
1
$155.00
Oct 23, 7:54 AM
WL-02981083
Labor
Open
2.75
$261.25
Oct 23, 7:54 AM
WL-02981084
Labor
Open
0.25
$23.75
Oct 23, 7:54 AM
WL-02981085
Travel
Open
202
$0.00
Oct 23, 7:54 AM
WL-02985018
Labor
Open
0.016666666666667
$38.00
Oct 27, 9:03 AM