Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Clarksville Outpatient — 782 Weatherly Dr, Clarksville TN, 37043
Oct 15, 2025 → Nov 24, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 15 → Oct 15 | Created | ▶ Running | 0 | 0 / 4 |
| Oct 15 → Oct 16 | Ready for Scheduling | ▶ Running | 1 | 1 / 4 |
| Oct 16 → Oct 16 | Assigned | ▶ Running | 0 | 1 / 4 |
| Oct 16 → Oct 21 | Scheduled | ▶ Running | 3 | 4 / 4 |
| Oct 21 → Oct 21 | Tech On Site | ▶ Running | 0 | 4 / 4 |
| Oct 21 → Oct 23 | Awaiting Parts | ⏸ Paused | 2 | — |
| Oct 23 → Oct 28 | Assigned | ▶ Running | 3 | 7 / 4 |
| Oct 28 → Nov 4 | Scheduled | ▶ Running | 5 | 12 / 4 |
| Nov 4 → Nov 4 | Tech On Site | ▶ Running | 0 | 12 / 4 |
| Nov 4 → Nov 4 | Awaiting Parts | ⏸ Paused | 0 | — |
| Nov 4 → Nov 5 | Reschedule | ▶ Running | 1 | 13 / 4 |
| Nov 5 → Nov 5 | Awaiting Parts | ⏸ Paused | 0 | — |
| Nov 5 → Nov 6 | Ready for Scheduling | ▶ Running | 1 | 14 / 4 |
| Nov 6 → Nov 6 | Assigned | ▶ Running | 0 | 14 / 4 |
| Nov 6 → Nov 13 | Scheduled | ▶ Running | 4 | 18 / 4 |
| Nov 13 → Nov 13 | Awaiting Parts | ⏸ Paused | 0 | — |
| Nov 13 → Nov 13 | Ready for Scheduling | ▶ Running | 0 | 18 / 4 |
| Nov 13 → Nov 18 | Assigned | ▶ Running | 3 | 21 / 4 |
| Nov 18 → Nov 24 | Scheduled | ▶ Running | 4 | 25 / 4 |
11/18/2025 LHill-rec'd email from Gerald-Okay, hopefully the issue is corrected this time. Thank you Laura
See logged email.
11/18/2025 LHill-sent email to Gerald Green-We can have a tech onsite on 11/24 between 9AM-11AM. Will that work for you?
11/17/2025 LHill-response from Matt Bateman-
11/17/2025 LHill-sent TEAMS message to Matt Bateman-
11/17/2025 LHill-tracked parts. Your shipment
1ZE444250346361077
1 of 2 Piece Shipment
Delivered On
Monday, November 17 at 11:17 A.M. - Inside Delivery
11/13 KHardison; No ETA. Updated due date.
Ship To Name: Clarksville VA Outpatient Clinic Ship To Address: 782 Weatherly Dr Ship To City/State: CLARKSVILLE, TN 37043-8941 Waybill (Tracking #): 1ZE444250346361077 Carrier: UPS-Parcel-Ground LINE NO: 1.1 QTY: 1 ITEM: 002-1749-00 SERIAL #: DESCRIPTION: KIT, SCP MOTOR CONTROL HUB PCB LINE NO: 2.1 QTY: 1 ITEM: 002-1731-01 SERIAL #: DESCRIPTION: KIT, SCP TILT ACTUATOR11/6 MOwens Gerald replied back requesting the return visit for Wed. 11/12 since nobody will be onsite next Mon. or Tues. I replied back that the tech can go there on 11/12 in the morning between 1am-1pm.
11/6 MOwens Sent email to Gerald advising about the part delivery on 11/7 and requesting to schedule the return visit for next mon. 11/10 to complete the exam chair repair.
11/5/25 SReich
Order No: 736809 Customer PO No: SR1476092 Customer: Midmark No Charge Service Request NO: 1476092 Ship To Name: Clarksville VA Outpatient Clinic Ship To Address: 782 Weatherly Dr Ship To City/State: CLARKSVILLE, TN 37043-8941 Waybill (Tracking #): 1ZE444250374313638 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 05-NOV-2025 LINE NO: 1.1 QTY: 2 ITEM: 015-0346-22 SERIAL #: DESCRIPTION: 5 AMP FUSE SLO/BLOW11/5/25 RCook- Chattered: @James Duff Were parts order from Midmark for this WO? I see that you placed a dummy parts order but then placed the WO into reschedule status. Please advise. Thank you! @Melissa Owens @Matthew Bateman
10/28 MOwens Gerald replied back requesting the visit for after 1pm on 11/4.
10/27 MOwens Replied back to Gerald Green offering 11/4 as the next available open date to schedule the return visit.
10/27/2025 LHill-sent email to Gerald Green-I'm adding @Melissa Owens to this email thread. She is the coordinator for your area. I was covering her area last week while she was out. I will let her work on the scheduling with you. Thank you. See logged email.
10/27/2025 LHill-rec'd email from Gerald Green-
I’m not available on Fridays. When is the next availability?
10/24/2025 LHill-Called 931-272-7498 for Bernie Green. LM that we have a tech in the area today.
10/24/2025 LHill-sent email to Gerald-The tech does not have availability on Monday. If he can't come today then it would probably we the week after next. Let me know know ASAP if we can come in today or not.
See logged email.
10/23/2025 LHill-rec'd email from Gerald. Thank you, but how about Monday?
10/23/2025 LHill-sent email to Gerald Green-We can have a tech onsite tomorrow 10/24 between 10-12. Let me know if that works for you. See logged email.
10/23/2025 LHill-rec'd email from Gerald Green-I rec’d the replacement harness assy for the down chair this morning. A tech needs to be scheduled please. Thank you
10/22/25 lcoonrod
Your shipment 1ZE444250346768567 Estimated delivery Tomorrow, October 23 between 8:30 A.M. - 10:30 A.M. Order No: 733936 Customer PO No: SR1476092 Customer: Midmark No Charge Service Request NO: 1476092 Ship To Name: Clarksville Outpatient Clinic Ship To Address: 782 Weatherly Dr Ship To City/State: CLARKSVILLE, TN 37043-8941 Waybill (Tracking #): 1ZE444250346768567 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 21-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 015-3105-02 SERIAL #: DESCRIPTION: HARNESS, SCP TILT LIMIT/OVERTRAVEL SWITCHES LINE NO: 2.1 QTY: 4 ITEM: 015-3025-00 SERIAL #: DESCRIPTION: BLACK LIMIT SWITCH10/16/2025 LHill-sent email to Bernie to let him know tech is scheduled for 10/21 between 11:30-1:30.
10/16/2025 LHill-called 931-272-7498 spoke with Bernie Green. Confirmed 10/21 between 11:30-1:30. Tech will need to call him when he arrives so he can unlock the door.
Name of person you are speaking with: Bernie Green
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: Call Bernie Green at 931-272-7498 when you arrive so he can unlock the door.
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: Call Bernie Green at 931-272-7498 when you arrive so he can unlock the door.
2. Parts Delivery (if applicable) N/A
Have the shipped parts been received? ☐ Yes /☐ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes /☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No
Where will the technician be able to locate the parts onsite?
Customer Response:
If parts have not arrived yet but have an ETA:
Can the site place the parts near the equipment? ☐ Yes /☐ No
(If No to the above): Is there a designated area for parts?
Customer Response:
3. Schedule Confirmation
Confirm scheduled service date: 10/21
Confirm arrival window (2–4 hrs): 11:30am-1:30am
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☒ Yes / ☐ No
Best phone number for technician to use: 931-272-7498
(If the above answer is NO): Onsite POC Name & Number:
10/15/2025jsells
spoke with Bernie, and I gave him the WO# and told him a coordinator will call them to schedule the visit
11/04/2025 The address the chair is on is at 651 Dunlop Dr (Dr's Building next to hospital which is connected on first floor. Contact Gerald Green when enroute. Additional part being sent by Midmark and this chair is covered under warranty
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02978797 | Labor | Open | 2.6333333333333 | $0.00 | Oct 21, 4:54 PM |
| WL-02978798 | Labor | Open | 2.8666666666667 | $330.00 | Oct 21, 4:54 PM |
| WL-02978799 | Labor | Open | 2 | $0.00 | Oct 21, 4:54 PM |
| WL-02978800 | Travel | Open | 96 | $110.00 | Oct 21, 4:54 PM |
| WL-02978801 | Travel | Open | 96 | $0.00 | Oct 21, 4:54 PM |
| WL-02996076 | Labor | Open | 1 | $0.00 | Nov 4, 4:42 PM |
| WL-02996077 | Travel | Open | 40 | $110.00 | Nov 4, 4:44 PM |
| WL-02996105 | Labor | Open | 2.25 | $247.50 | Nov 4, 5:01 PM |
| WL-02996106 | Labor | Open | 2 | $0.00 | Nov 4, 5:01 PM |
| WL-02996121 | Expenses | Open | 1 | $0.00 | Nov 4, 5:13 PM |
| WL-03005623 | Expenses | Open | 1 | $0.00 | Nov 12, 10:08 PM |
| WL-03005638 | Travel | Open | 85 | $110.00 | Nov 12, 10:38 PM |
| WL-03005639 | Travel | Open | 85 | $0.00 | Nov 12, 10:38 PM |
| WL-03005640 | Labor | Open | 2.5 | $0.00 | Nov 12, 10:42 PM |
| WL-03005641 | Labor | Open | 2.5 | $275.00 | Nov 12, 10:42 PM |
| WL-03005642 | Labor | Open | 2 | $0.00 | Nov 12, 10:42 PM |
| WL-03018723 | Labor | Open | 2 | $0.00 | Nov 24, 2:55 PM |
| WL-03018724 | Labor | Open | 4 | $440.00 | Nov 24, 2:55 PM |
| WL-03018725 | Travel | Open | 85 | $110.00 | Nov 24, 2:55 PM |
| WL-03018726 | Travel | Open | 85 | $0.00 | Nov 24, 2:55 PM |
| WL-03018763 | Labor | Open | 2 | $0.00 | Nov 24, 3:11 PM |