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WO-01309897 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3

📍 Lovet Pet Health Care - Beardsley Animal Hospital - 8008 — 20210 N. 59th Ave., Suite C101, Glendale AZ, 85308

Oct 16, 2025 → Jan 8, 2026

✅ Completed

SLA Clock

3 business days from creation · Target: Oct 21, 2025

✗ SLA Missed

Active: 2 biz days

Paused: 53 biz days

Budget: 3 biz days

🕐 Clock stopped: Completed (Jan 8, 2026)

SLA Target

▶ Clock Running

Status: Created

Oct 16 → Oct 16, 2025

0 business days (counted)

Running total: 0 of 3 biz days used

⏸53d

⏸ Clock Paused

Status: Awaiting Parts

Oct 16 → Jan 6, 2026

53 business days (not counted)

▶ Clock Running

Status: Reschedule

Jan 6 → Jan 6, 2026

0 business days (counted)

Running total: 0 of 3 biz days used

▶ Clock Running

Status: Assigned

Jan 6 → Jan 6, 2026

0 business days (counted)

Running total: 0 of 3 biz days used

▶ Clock Running

Status: Scheduled

Jan 6 → Jan 8, 2026

2 business days (counted)

Running total: 2 of 3 biz days used

▶ Clock Running

Status: Tech On Site

Jan 8 → Jan 8, 2026

0 business days (counted)

Running total: 2 of 3 biz days used

Created: Oct 16, 2025 Completed: Jan 8, 2026

Business Days Used 2 / 3

0 3d budget

Show SLA Clock Detail (6 periods)

Period	Status	Clock	Biz Days	Running Total
Oct 16 → Oct 16	Created	▶ Running	0	0 / 3
Oct 16 → Jan 6	Awaiting Parts	⏸ Paused	53	—
Jan 6 → Jan 6	Reschedule	▶ Running	0	0 / 3
Jan 6 → Jan 6	Assigned	▶ Running	0	0 / 3
Jan 6 → Jan 8	Scheduled	▶ Running	2	2 / 3
Jan 8 → Jan 8	Tech On Site	▶ Running	0	2 / 3

Dispatch 0.0d

Material Management 54.0d

Coordinators 3.0d

Field Work 0.1d

✗ SLA Missed

Dispatch
0.0 days

Material Management
54.0 days
Over SLA

Coordinators
3.0 days
Over SLA

Field Work
0.1 days

Created: Oct 16, 2025 Due: Jan 12, 2026 Completed: Jan 8, 2026 (4 days early)

📅

56.0 days Total Age

⏱️

54.0d in Awaiting Parts Longest Stage

🔄

6 transitions Status Changes

⚠️

54.0d over Total Delay

📦

1 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00536010

Closed

Notes: There's a leak in our dental line for the petal. Model: iM3 - Pro 2000

Priority

Standard

Origin

Reason

New Case

Contact

Breanna Pacheco

Owner

Virtual Tech

Created

Oct 16, 2025

Work Orders from this Case (1)

WO-01309897 (current) Invoiced

Virtual Tech - Field Repair • Andrew Przybyla

Created: Oct 16, 2025 • Closed: Jan 8, 2026

Completed with significant delays

Invoiced • 139 days old

🚨

Primary Delay 54.0 days stuck in "Awaiting Parts"

⏱️

Total Delay 54.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Awaiting Parts

54.0d / 3.0d SLA

Reschedule

0.0d / 2.0d SLA

Scheduled

3.0d / 2.0d SLA

Tech On Site

0.1d / 1.0d SLA

Closed

3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/6 KKelch added to previously scheduled date and time with site. See logged call on WO-01306852

🔧 Work Performed

                        Tech was handed the part that was sent to the customer. Tech removed the old foot pedal and installed the new foot pedal. Tech function tested the foot pedal and found no air leaks. Tech showed the charge nurse, Stacy, and she was happy the foot pedal was working again.                    

🔍 Technician Findings

                        Tech arrived on site and was told that, there's a leak in the dental line for the foot petal.                    

⚠️ Problem Description

                        Notes: There's a leak in our dental line for
the petal.
Model: iM3 - Pro 2000 https://www.ebiotrack.com/workorder.php?wo=69004                    

📧