Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309910 ↗ ServiceMax

TEXAS STAR AMBULANCE • Preventive Maintenance • PSM

📍 Texas Star Ambulance — 11895 Forestgate Drive, Dallas TX, 75243

Oct 16, 2025 → Jan 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (46 biz days late)
Active: 58 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
48d
▶ Clock Running
Status: Assigned
Oct 16 → Dec 29, 2025
48 business days (counted)
Running total: 48 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 7, 2026
6 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 12, 2026
2 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 58 of ? biz days used
Created: Oct 16, 2025 Completed: Jan 13, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0
Oct 16 → Oct 16 Ready for Scheduling ▶ Running 0 0
Oct 16 → Dec 29 Assigned ▶ Running 48 48
Dec 29 → Jan 7 Scheduled ▶ Running 6 54
Jan 7 → Jan 8 Tech On Site ▶ Running 1 55
Jan 8 → Jan 8 05-Tech-Off-Site ▶ Running 0 55
Jan 8 → Jan 8 Reschedule ▶ Running 0 55
Jan 8 → Jan 12 Scheduled ▶ Running 2 57
Jan 12 → Jan 13 Tech On Site ▶ Running 1 58
Jan 13 → Jan 13 05-Tech-Off-Site ▶ Running 0 58
Dispatch 0.0d
Coordinators 60.0d
Field Work 2.3d
Billing 23.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
60.0 days
Over SLA
Field Work
2.3 days
Over SLA
Billing
23.7 days
Over SLA
Created: Oct 16, 2025 Due: Dec 31, 2025 Completed: Jan 12, 2026 (11 days late)
📅
57.4 days Total Age
⏱️
49.0d in Assigned Longest Stage
🔄
22 transitions Status Changes
⚠️
74.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
78 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Christopher Womack — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 7, 2026
Visit 2 Jan 12, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536033
eBiotrack - New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=30708 Contract Covers 1 Site | 16 Assets: (7) Stretcher (2) Stair Chair (7) Lockdown | 2 PMs per year
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bryan Phillips
Owner
Jessica Sells
Created
Oct 16, 2025
Work Orders from this Case (1)
WO-01309910 (current) Invoiced
Preventive Maintenance • Christopher Womack
Created: Oct 16, 2025 • Closed: Jan 11, 2026
Completed with significant delays
Invoiced • 139 days old
🚨
Primary Delay 49.0 days stuck in "Assigned"
⏱️
Total Delay 74.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
49.0d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
2.3d / 1.0d SLA
05-Tech-Off-Site
0.1d
Reschedule
1.0d / 2.0d SLA
Closed
3.2d / 1.0d SLA
WO Correction Needed
0.2d
Invoice Pending
0.0d / 2.0d SLA
Billing Review
23.5d / 2.0d SLA
Invoiced
0.0d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 DPatton - Part listed below is not in entered in eBT.

1/8 KKelch- FSE rescheduled directly with the site as they have about 3 cots still to be completed

12/29 KKelch scheduled per logged email from Bryan

12/29 KKelch called Bryan to schedule for 1/7 between 9 and 11 am. Left VM, sent email. 

11/30/2025 Sramen - looking at this annuity further, found it was done in Dec 2024 so its due dec 2025. Updated due date.


11/19/2025 Sramen - chatter to Lauren Oberg.

11/07/2025 LHill-sent chatter to @[Christopher Womack]​ Checking to see if you have received your restock parts. @[Kaitlyn Kelch]


10/31/2025 Sramen - sent chatter to FSE/SUP/FOM for follow up.

10/29/2025 LHill-rec'd email from Christopher Womack-Waiting on the restock of my parts before we can schedule . See logged email.


10/29/2025 LHill-sent email to Christopher Womack (tech)-Do you have an update on your large stock order? Wanted to see if you have an update before we try to schedule this WO.


10/28/2025 LHill-LM at (214) 850-5884 for Bryan Phillips. Advised him tech is waiting on some parts. Once he receives we will be in contact to schedule the tech visit.


10/27 KKelch- FSE is currently waiting on large stock order, this will be scheduled as soon as the order comes in

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 090940474 - Asset ID: 13175718 Stryker Medical - 6500 PowerPro Serial #: 070340295 - Asset ID: 13175720 Stryker Medical - 6500 PowerPro Serial #: 110144051 - Asset ID: 13175723 Stryker Medical - 6500 PowerPro Serial #: 080939824 - Asset ID: 13175711 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 1908004300036 - Asset ID: 13175712 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 1908004400059 - Asset ID: 13175715 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 1909004300217 - Asset ID: 13175724 Stryker Medical - 6500 PowerPro Serial #: 070340289 - Asset ID: 13175722 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 1907004400073 - Asset ID: 13175719 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 2010004500039 - Asset ID: 13175721 Ferno Washington Inc - Model 40 (Series) Serial #: L-318352 - Asset ID: 13175716 Stryker Medical - 6500 PowerPro Serial #: 100839088 - Asset ID: 13175709 Stryker Medical - 6371 Wall Mount Serial #: 2311004400008 - Asset ID: 13175710 Stryker Medical - 6371 Wall Mount Serial #: 2501004400010 - Asset ID: 13175714 Stryker Medical - 6252 Stair-Pro Serial #: 090940039 - Asset ID: 13175717 Stryker Medical - 6500 PowerPro Serial #: 080740785 - Asset ID: 13175713
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=30708 Contract Covers 1 Site | 16 Assets: (7) Stretcher (2) Stair Chair (7) Lockdown | 2 PMs per year

Timeline

📞
Case Linked Oct 16, 9:32 AM
Case Number: 00536033
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 16, 9:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 16, 9:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10m
🚨 49.0 business days
🗓️
▶
2 Status: Scheduled Dec 29, 9:35 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-07T15:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Christopher Womack Jan 7, 9:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 23h
🚗
▶
2 36x Travel Added Jan 7, 10:04 PM
36x Travel Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Tech On Site
To: 05-Tech-Off-Site
Duration in Previous: 12h 36m
💵
▶
2 Expenses Added Jan 7, 10:15 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Christopher Womack
From: 05-Tech-Off-Site
To: Reschedule
Duration in Previous: 11m
🗓️
▶
2 Status: Scheduled Jan 8, 9:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-08T20:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 8, 3:10 PM
Scheduled For: 2026-01-12T20:00:00.000+0000, 2026-01-12T19:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Christopher Womack Jan 12, 1:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 4h
🚗
▶
3 38x Travel Added Jan 12, 9:33 PM
38x Travel Added → Status: 05-Tech-Off-Site → Expenses Added
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Tech On Site
To: 05-Tech-Off-Site
Duration in Previous: 7h 37m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Christopher Womack Jan 12, 9:38 PM
From: 05-Tech-Off-Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 2.3 business days
✏️
Status: WO Correction Needed by Diane Patton Jan 14, 5:19 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 19h
📋
Status: 05-Tech-Off-Site by Ben Saur Jan 14, 6:37 PM
From: WO Correction Needed
To: 05-Tech-Off-Site
Duration in Previous: 1h 18m
🔩
▶
2 Parts Added Jan 14, 6:46 PM
Parts Added → Status: Closed
🏁
Status: Closed by Christopher Womack
From: 05-Tech-Off-Site
To: Closed
Duration in Previous: 9m
📄
▶
2 Status: Ready to Bill Jan 15, 9:19 AM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From: Invoice Pending
To: Billing Review
Duration in Previous: 3m
🔩
▶
2 Parts Added Jan 15, 2:49 PM
Parts Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Billing Review
To: Closed
Duration in Previous: 5h 29m
📄
Status: Ready to Bill by Diane Patton Jan 15, 4:05 PM
From: Closed, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 1h 13m, 0m
🚨 17.0 business days
💰
▶
2 Status: Invoiced Feb 9, 2:57 PM
Status: Invoiced → Status: Ready to Bill
📄
Status: Ready to Bill by Yecenia Campos
From: Invoiced
To: Ready to Bill
Duration in Previous: 3m
💵
Status: Billing Review by Diane Patton Feb 9, 3:19 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 19m
⚠️ 7.0 business days
📄
▶
2 Status: Ready to Bill Feb 18, 5:30 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.8 business days
🧾
Invoice Created Feb 22, 9:00 PM
Invoice Number: SM-254316

Bottlenecks

Assigned
Duration: 49.0 business days (threshold: 4.0 business hours)
Exceeded by 48.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Billing Review
Duration: 16.4 business days (threshold: 2.0 business days)
Exceeded by 14.4 business days
Billing Review
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days

🔗 Related Artifacts

📞
Case 00536033
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Christopher Womack
Scheduled
Jan 12, 2:00 PM
Created
Oct 16, 9:49 AM
Invoice #
SM-254316

Work Details (78)

Name Type Status Qty Amount Date
WL-03057111 Travel Open 36 $0.00 Jan 7, 10:04 PM
WL-03057109 Travel Open 36 $0.00 Jan 7, 10:04 PM
WL-03057099 Labor Open 2 $0.00 Jan 7, 10:04 PM
WL-03057110 Labor Open 1 $0.00 Jan 7, 10:04 PM
WL-03057108 Labor Open 1.5 $0.00 Jan 7, 10:04 PM
WL-03057107 Labor Open 1 $0.00 Jan 7, 10:04 PM
WL-03057106 Labor Open 1 $0.00 Jan 7, 10:04 PM
WL-03057105 Labor Open 0.5 $0.00 Jan 7, 10:04 PM
WL-03057104 Labor Open 1.5 $0.00 Jan 7, 10:04 PM
WL-03057103 Labor Open 0.5 $0.00 Jan 7, 10:04 PM
WL-03057102 Labor Open 2 $0.00 Jan 7, 10:04 PM
WL-03057101 Labor Open 0.5 $0.00 Jan 7, 10:04 PM
WL-03057100 Labor Open 0.5 $0.00 Jan 7, 10:04 PM
WL-03057123 Parts Open 1 $171.45 Jan 7, 10:04 PM
WL-03057115 Parts Open 1 $550.80 Jan 7, 10:04 PM
WL-03057116 Parts Open 16 $0.00 Jan 7, 10:04 PM
WL-03057117 Parts Open 1 $0.00 Jan 7, 10:04 PM
WL-03057118 Parts Open 1 $0.00 Jan 7, 10:04 PM
WL-03057119 Parts Open 2 $0.00 Jan 7, 10:04 PM
WL-03057120 Parts Open 2 $0.00 Jan 7, 10:04 PM
WL-03057121 Parts Open 2 $49.42 Jan 7, 10:04 PM
WL-03057122 Parts Open 3 $313.20 Jan 7, 10:04 PM
WL-03057124 Parts Open 16 $0.00 Jan 7, 10:04 PM
WL-03057125 Parts Open 1 $0.00 Jan 7, 10:04 PM
WL-03057126 Parts Open 1 $0.00 Jan 7, 10:04 PM
WL-03057127 Parts Open 2 $0.00 Jan 7, 10:04 PM
WL-03057128 Parts Open 2 $0.00 Jan 7, 10:04 PM
WL-03057129 Parts Open 2 $49.42 Jan 7, 10:04 PM
WL-03057130 Parts Open 1 $411.75 Jan 7, 10:04 PM
WL-03057131 Parts Open 16 $0.00 Jan 7, 10:04 PM
WL-03057132 Parts Open 1 $0.00 Jan 7, 10:04 PM
WL-03057133 Parts Open 1 $0.00 Jan 7, 10:04 PM
WL-03057134 Parts Open 1 $0.00 Jan 7, 10:04 PM
WL-03057135 Parts Open 2 $0.00 Jan 7, 10:04 PM
WL-03057136 Parts Open 2 $0.00 Jan 7, 10:04 PM
WL-03057137 Parts Open 2 $49.42 Jan 7, 10:04 PM
WL-03057148 Expenses Open 1 $0.00 Jan 7, 10:15 PM
WL-03062647 Travel Open 32 $0.00 Jan 12, 9:33 PM
WL-03062646 Labor Open 0.5 $0.00 Jan 12, 9:33 PM
WL-03062645 Travel Open 44 $0.00 Jan 12, 9:33 PM
WL-03062644 Labor Open 1.5 $0.00 Jan 12, 9:33 PM
WL-03062643 Labor Open 0.5 $0.00 Jan 12, 9:33 PM
WL-03062642 Labor Open 1.5 $0.00 Jan 12, 9:33 PM
WL-03062641 Labor Open 1.5 $0.00 Jan 12, 9:33 PM
WL-03062640 Labor Open 0.5 $0.00 Jan 12, 9:33 PM
WL-03062639 Labor Open 1.5 $0.00 Jan 12, 9:33 PM
WL-03062638 Labor Open 0.5 $0.00 Jan 12, 9:33 PM
WL-03062637 Labor Open 1.5 $0.00 Jan 12, 9:33 PM
WL-03062670 Parts Open 16 $0.00 Jan 12, 9:33 PM
WL-03062648 Parts Open 16 $0.00 Jan 12, 9:33 PM
WL-03062649 Parts Open 1 $0.00 Jan 12, 9:33 PM
WL-03062650 Parts Open 1 $0.00 Jan 12, 9:33 PM
WL-03062651 Parts Open 2 $0.00 Jan 12, 9:33 PM
WL-03062652 Parts Open 2 $0.00 Jan 12, 9:33 PM
WL-03062653 Parts Open 2 $49.42 Jan 12, 9:33 PM
WL-03062654 Parts Open 1 $268.65 Jan 12, 9:33 PM
WL-03062655 Parts Open 16 $0.00 Jan 12, 9:33 PM
WL-03062656 Parts Open 1 $0.00 Jan 12, 9:33 PM
WL-03062657 Parts Open 1 $0.00 Jan 12, 9:33 PM
WL-03062658 Parts Open 2 $0.00 Jan 12, 9:33 PM
WL-03062659 Parts Open 2 $0.00 Jan 12, 9:33 PM
WL-03062660 Parts Open 2 $49.42 Jan 12, 9:33 PM
WL-03062661 Parts Open 2 $24.16 Jan 12, 9:33 PM
WL-03062663 Parts Open 16 $0.00 Jan 12, 9:33 PM
WL-03062664 Parts Open 1 $0.00 Jan 12, 9:33 PM
WL-03062665 Parts Open 1 $0.00 Jan 12, 9:33 PM
WL-03062666 Parts Open 2 $0.00 Jan 12, 9:33 PM
WL-03062667 Parts Open 2 $0.00 Jan 12, 9:33 PM
WL-03062668 Parts Open 2 $49.42 Jan 12, 9:33 PM
WL-03062669 Parts Open 1 $444.15 Jan 12, 9:33 PM
WL-03062671 Parts Open 1 $0.00 Jan 12, 9:33 PM
WL-03062672 Parts Open 1 $0.00 Jan 12, 9:33 PM
WL-03062673 Parts Open 2 $0.00 Jan 12, 9:33 PM
WL-03062674 Parts Open 2 $0.00 Jan 12, 9:33 PM
WL-03062675 Parts Open 2 $49.42 Jan 12, 9:33 PM
WL-03062704 Expenses Open 1 $0.00 Jan 12, 9:37 PM
WL-03065354 Parts Open 1 $519.75 Jan 14, 6:46 PM
WL-03066558 Parts Open 1 $0.00 Jan 15, 2:49 PM

Details