Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309955 ↗ ServiceMax

Center for Advanced Reproductive Services • Misc. Inspection • P5

📍 Center for Advanced Reproductive Services- Farmington Clinic — 2 Batterson Park Rd, Farmington CT, 06032

Oct 16, 2025 → Oct 27, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 23, 2025
✗ SLA Missed (2 biz days late)
Active: 7 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 27, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
7d
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 27, 2025
7 business days (counted)
Running total: 7 of 5 biz days used
Created: Oct 16, 2025 Completed: Oct 27, 2025
Business Days Used 7 / 5
0 5d budget +2d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0 / 5
Oct 16 → Oct 16 Ready for Scheduling ▶ Running 0 0 / 5
Oct 16 → Oct 16 Assigned ▶ Running 0 0 / 5
Oct 16 → Oct 27 Scheduled ▶ Running 7 7 / 5
Dispatch 0.0d
Coordinators 7.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.8 days
Over SLA
Created: Oct 16, 2025 Due: Oct 23, 2025 Completed: Oct 27, 2025 (3 days late)
📅
7.8 days Total Age
⏱️
7.6d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00536170
Closed
New Miscellaneous Equipment Inspection 1 New portable goose neck examnination light needs inspected. https://www.ebiotrack.com/inspection.php?iid=30710
Priority
High
Origin
Phone
Reason
New Case
Contact
Marcia Mundy
Owner
Shelby Robinson
Created
Oct 16, 2025
Work Orders from this Case (1)
WO-01309955 (current) Invoiced
Misc. Inspection • Edward Arias
Created: Oct 16, 2025 • Closed: Oct 27, 2025
Completed with minor delays
Invoiced • 139 days old
🚨
Primary Delay 7.6 days stuck in "Scheduled"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
7.6d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/16 KSmith -- FSE is already scheduled to be onsite on 10/27. All FSEs are fully booked this month. Shawn is aware SLA will be missed
🔧 Work Performed
New Miscellaneous Equipment Inspection
🔍 Technician Findings
New Miscellaneous Equipment Inspection due
⚠️ Problem Description
New Miscellaneous Equipment Inspection 1 New portable goose neck examnination light needs inspected. https://www.ebiotrack.com/inspection.php?iid=30710

Timeline

📞
Case Linked Oct 16, 1:10 PM
Case Number: 00536170
Subject:
Status: Closed
📋
▶
2 Work Order Created Oct 16, 1:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Oct 16, 3:15 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Edward Arias
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-27T15:00:00.000+0000
⚠️ 8.0 business days
⏱️
3x Labor Added Oct 27, 11:18 AM
Type: Labor, Travel
Status: Open
Qty: 2.75, 0.5, 110
✔️
Status: Completed by Edward Arias Oct 27, 11:34 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 20h, 0m
📄
Status: Ready to Bill by Diane Patton Oct 28, 10:25 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 22h 50m
⏳ 4.0 business days
🧾
Invoice Created Oct 31, 10:00 PM
Invoice Number: SM-244919

Bottlenecks

Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00536170
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Oct 27, 11:00 AM
Created
Oct 16, 1:16 PM
Invoice #
SM-244919

Work Details (3)

Name Type Status Qty Amount Date
WL-02985204 Labor Open 2.75 $409.75 Oct 27, 11:18 AM
WL-02985205 Labor Open 0.5 $74.50 Oct 27, 11:18 AM
WL-02985206 Travel Open 110 - Oct 27, 11:18 AM

Details