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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309970 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St. Vincent's Medical Center - Riverside — 1 Shircliff Way, Jacksonville FL, 32204

Oct 16, 2025 → Oct 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (44 biz days early)
Active: 6 biz days
🕐 Clock stopped: Tech Off Site (Oct 24, 2025)
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 21, 2025
3 business days (counted)
Running total: 3 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 24, 2025
3 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 16, 2025 Tech Off Site: Oct 24, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0
Oct 16 → Oct 16 Assigned ▶ Running 0 0
Oct 16 → Oct 21 Scheduled ▶ Running 3 3
Oct 21 → Oct 24 Tech On Site ▶ Running 3 6
Dispatch 0.3d
Coordinators 3.4d
Field Work 4.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.3 days
Coordinators
3.4 days
Over SLA
Field Work
4.7 days
Over SLA
Billing
1.5 days
Over SLA
Created: Oct 16, 2025 Due: Dec 31, 2025 Completed: Oct 25, 2025 (67 days early)
📅
6.7 days Total Age
⏱️
4.0d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 21, 2025
Visit 2 Oct 25, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536188
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Dimitris Pleqi
Owner
Shelby Robinson
Created
Oct 16, 2025
Work Orders from this Case (1)
WO-01309970 (current) Invoiced
FCO • Konstantin Barskiy
Created: Oct 16, 2025 • Closed: Oct 25, 2025
Completed with minor delays
Invoiced • 139 days old
🚨
Primary Delay 4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
3.7d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/2025 ALuman - dispatch to Konstantin Barskiy for onsite FCO remediation week of 10/20

🔧 Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Oct 16, 1:51 PM
Case Number: 00536188
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 16, 2:06 PM
Work Order: WO-01309970
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 16, 4:46 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 40m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-20T12:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Ashley Luman Oct 21, 1:34 PM
Scheduled For: 2025-10-21T12:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Oct 21, 2:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 21h
💵
2x Expenses Added Oct 21, 5:54 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.8 business days
🚗
Status: Tech Off Site by Konstantin Barsky Oct 24, 12:20 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2d 21h
⏳ 1.0 business days
⏱️
▶
4 4x Labor Added Oct 25, 1:33 PM
4x Labor Added → Expenses Added → 2x Expenses Added → Labor Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🚗
2x Travel Added Oct 25, 1:40 PM
Type: Travel
Status: Open
Qty: 33, 144
✔️
Status: Completed by Konstantin Barsky Oct 25, 1:47 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Oct 27, 11:30 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 21h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 30, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Oct 31, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:39 AM
Invoice Number: SM-245260

Bottlenecks

Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Tech On Site
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

📞
Case 00536188
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Oct 21, 8:00 AM
Created
Oct 16, 2:06 PM
Invoice #
SM-245260

Work Details (13)

Name Type Status Qty Amount Date
WL-02978912 Expenses Open 1 $0.00 Oct 21, 5:54 PM
WL-02978911 Expenses Open 1 $0.00 Oct 21, 5:54 PM
WL-02984203 Labor Open 4 $380.00 Oct 25, 1:33 PM
WL-02984204 Labor Open 1 $620.00 Oct 25, 1:33 PM
WL-02984202 Labor Open 1 $0.00 Oct 25, 1:33 PM
WL-02984201 Labor Open 3.5 $0.00 Oct 25, 1:33 PM
WL-02984205 Expenses Open 1 $0.00 Oct 25, 1:35 PM
WL-02984207 Expenses Open 1 $0.00 Oct 25, 1:36 PM
WL-02984206 Expenses Open 1 $0.00 Oct 25, 1:36 PM
WL-02984209 Labor Open 0.25 $0.00 Oct 25, 1:37 PM
WL-02984211 Travel Open 33 $0.00 Oct 25, 1:40 PM
WL-02984210 Travel Open 144 $0.00 Oct 25, 1:40 PM
WL-02985220 Labor Open 0.016666666666667 $152.00 Oct 27, 11:30 AM

Details