***Location does not have key. Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: C#TWNHY3
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
10/17/2025 LHill-sent chatter to @[Kirsten Walls] @[John Rolston] Please make sure the parts order ships to the store.
10/17/2025 LHill-Called (703) 425-0362. spoke with Cindy/Pharmacy Mgr. and she was okay with us shipping part directly to the pharmacy for them to hold for the tech.
10/17/2025 LHill-Per Shawn Rogers in afternoon meeting. He advised that Praelow was okay with us extending his time in VA to get these HIGI repairs done.
10/17/2025 LHill-sent TEAMS message to Shawn Rogers-
🔧Work Performed
10/21/25 PC- Repair
Technician Findings upon arrival: Found unit fully functional with bad PC/modem
Actions Taken/Work Performed: Replaced PC and modem on unit. Spoke to L2 to deploy PC. Ran test on unit all passed.
Final Resolution: Higi will keep troubleshooting unit.
🔍Technician Findings
10/21/25 PC- Repair
Technician Findings upon arrival: Found unit fully functional with bad PC/modem
Actions Taken/Work Performed: Replaced PC and modem on unit. Spoke to L2 to deploy PC. Ran test on unit all passed.
Final Resolution: Higi will keep troubleshooting unit.
⚠️Problem Description
Tech will be sent a PC for replacement.
Tech will be shipped replacement WIFI Adapter.
Restore connectivity then verify kiosk is online by logging in as a customer and receiving email results back. Take a picture of account being logged in and attach to your Work Order.
Tech will be shipped Key to Kiosk
Special Instructions: Please restore network connectivity and confirm full functionality.
***Location does not have key. Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: C#TWNHY3
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Outbound to +17034250362
Completed Oct 17, 2025
10/17/2025 LHill-Called (703) 425-0362. spoke with Cindy/Pharmacy Mgr. and she was okay with us shipping part directly to the pharmacy for them to hold for the tech.
📋
Outbound to +17034250362
Completed Oct 16, 2025
Per Cindy, they have rebooted several times. They keep getting a no signal message.
Oct 17, 2025 3:41pm
@Kirsten Walls @John Rolston Please make sure the parts order ships to the store.
Work Order: WO-01309973
Account: HIGI LLC
Customer Case Number: SD-327743
Location: Giant Pharmacy 783
Address: 6011 Burke Center Pkwy, Burke, VA 22015
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120328650-455
Contact Name:
Contact Phone:
Contact Email:
Due D