Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309976 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Vincent's Medical Center — 4201 Belfort Rd, Jacksonville FL, 32216

Oct 16, 2025 → Oct 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (46 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Oct 22, 2025)
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 22, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 16, 2025 Completed: Oct 22, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0
Oct 16 → Oct 16 Assigned ▶ Running 0 0
Oct 16 → Oct 22 Scheduled ▶ Running 4 4
Dispatch 0.3d
Coordinators 4.4d
Field Work 0.3d
Billing 1.6d
✓ SLA Met
Dispatch
0.3 days
Coordinators
4.4 days
Over SLA
Field Work
0.3 days
Billing
1.6 days
Over SLA
Created: Oct 16, 2025 Due: Dec 31, 2025 Completed: Oct 22, 2025 (70 days early)
📅
4.7 days Total Age
⏱️
4.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536190
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Dimitris Pleqi
Owner
Shelby Robinson
Created
Oct 16, 2025
Work Orders from this Case (1)
WO-01309976 (current) Invoiced
FCO • Luis Iser
Created: Oct 16, 2025 • Closed: Oct 22, 2025
Completed with minor delays
Invoiced • 139 days old
🚨
Primary Delay 4.4 days stuck in "Scheduled"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23/2025 SRobinson- Created follow up WO as requested. (WO-01311122)

🔧 Work Performed
10/21/2025 LIser- Traveled to and from site and implemented FCO86600069 on four devices.
🔍 Technician Findings
10/21/2025 LIser- Traveled to and from site and implemented FCO86600069 on four devices.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Oct 16, 1:55 PM
Case Number: 00536190
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 16, 2:10 PM
Work Order: WO-01309976
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 16, 4:47 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 37m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-20T12:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Luis Iser Oct 21, 10:43 AM
Scheduled For: 2025-10-21T12:00:00.000+0000
⏱️
2x Labor Added Oct 21, 2:55 PM
Type: Labor
Status: Open
Qty: 1, 4
⏳ 2.0 business days
⏱️
Labor Added Oct 22, 3:43 PM
Type: Labor
Status: Open
Qty: 6
✔️
Status: Completed by Luis Iser Oct 22, 4:36 PM
From: Scheduled
To: Completed
Duration in Previous: 5d 23h
🏁
Status: Closed by Luis Iser Oct 22, 7:05 PM
From: Completed
To: Closed
Duration in Previous: 2h 29m
⏱️
Labor Added Oct 23, 8:42 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 23, 8:49 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 44m
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 34m
💰
Status: Invoiced by Josh Longway Oct 24, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 37m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:38 PM
Invoice Number: SM-244622

Bottlenecks

Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00536190
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Oct 21, 8:00 AM
Created
Oct 16, 2:10 PM
Invoice #
SM-244622

Work Details (4)

Name Type Status Qty Amount Date
WL-02978587 Labor Open 1 $0.00 Oct 21, 2:55 PM
WL-02978588 Labor Open 4 $380.00 Oct 21, 2:55 PM
WL-02980239 Labor Open 6 $620.00 Oct 22, 3:43 PM
WL-02981135 Labor Open 0.016666666666667 $152.00 Oct 23, 8:42 AM

Details