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WO-01309996 ↗ ServiceMax

PLANNED PARENTHOOD OF CENTRAL AND WESTERN NEW YORK • Misc. Inspection • P5

📍 WEST SENECA PLANNED PARENTHOOD — 240 CENTER ROAD, WEST SENECA NY, 14224

Oct 16, 2025 → Oct 22, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 23, 2025
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 22, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 16 → Oct 17, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 22, 2025
3 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 4 of 5 biz days used
Created: Oct 16, 2025 Completed: Oct 22, 2025
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0 / 5
Oct 16 → Oct 16 Ready for Scheduling ▶ Running 0 0 / 5
Oct 16 → Oct 17 Assigned ▶ Running 1 1 / 5
Oct 17 → Oct 22 Scheduled ▶ Running 3 4 / 5
Oct 22 → Oct 22 Tech On Site ▶ Running 0 4 / 5
Dispatch 0.0d
Coordinators 5.6d
Field Work 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.6 days
Over SLA
Field Work
1.1 days
Created: Oct 16, 2025 Due: Oct 23, 2025 Completed: Oct 22, 2025 (1 days early)
📅
4.6 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536222
eBiotrack - New Inspection Created
Closed
New Miscellaneous Inspection 2 new heating pads https://www.ebiotrack.com/omnicor/inspection.php?iid=10264
Priority
Standard
Origin
Email
Reason
New Case
Contact
Casey Lenahan
Owner
Kimberly Hardison
Created
Oct 16, 2025
Work Orders from this Case (1)
WO-01309996 (current) Invoiced
Misc. Inspection • Erwin Forster
Created: Oct 16, 2025 • Closed: Oct 22, 2025
Completed with minor delays
Invoiced • 139 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/22 EForster: Trvael covered on WO-1309996

10/17 KSmith -- Scheduled for 10/22 with Casey on WO-01309999

10/16 KSmith -- Sent email to schedule for 10/21 on WO-01309999

🔧 Work Performed
Misc Inspection of 2 new items
🔍 Technician Findings
Inspection
⚠️ Problem Description
New Miscellaneous Inspection 2 new heating pads https://www.ebiotrack.com/omnicor/inspection.php?iid=10264

Timeline

📞
Case Linked Oct 16, 2:45 PM
Case Number: 00536222
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 16, 2:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Oct 16, 3:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 43m
🗓️
▶
2 Status: Scheduled Oct 17, 8:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-22T13:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Erwin Forster Oct 22, 9:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 1h
✔️
Status: Completed by Erwin Forster Oct 22, 12:32 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 38m
⏱️
Labor Added Oct 22, 6:07 PM
Type: Labor
Status: Open
Qty: 0.58333333333333
🏁
Status: Closed by Erwin Forster Oct 22, 6:29 PM
From: Completed
To: Closed
Duration in Previous: 5h 57m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Oct 24, 4:54 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 22h, 0m
⏳ 1.9 business days
🧾
Invoice Created Oct 27, 4:39 PM
Invoice Number: SM-244741

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00536222
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Erwin Forster
Scheduled
Oct 22, 9:30 AM
Created
Oct 16, 2:51 PM
Invoice #
SM-244741

Work Details (1)

Name Type Status Qty Amount Date
WL-02980509 Labor Open 0.58333333333333 $111.75 Oct 22, 6:07 PM

Details