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WO-01310120 ↗ ServiceMax

Community Health Care Systems, Inc (CHCSGA.ORG) • Inspection • PSM

📍 CHCS McRae — 280 W Willow Creek Ln, McRae GA, 31055

Oct 17, 2025 → Jan 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (37 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
▶ Clock Running
Status: Created
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
29d
▶ Clock Running
Status: Ready for Scheduling
Oct 17 → Dec 2, 2025
29 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 29 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 29, 2025
18 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 29 → Dec 30, 2025
1 business day (counted)
Running total: 48 of ? biz days used
Created: Oct 17, 2025 Completed: Dec 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 17 → Oct 17 Created ▶ Running 0 0
Oct 17 → Dec 2 Ready for Scheduling ▶ Running 29 29
Dec 2 → Dec 2 Assigned ▶ Running 0 29
Dec 2 → Dec 29 Scheduled ▶ Running 18 47
Dec 29 → Dec 30 Tech On Site ▶ Running 1 48
Dispatch 0.0d
Coordinators 48.3d
Field Work 1.0d
Incomplete 6.0d (excluded)
Billing 12.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.3 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
6.0 days
Billing
12.3 days
Over SLA
Created: Oct 17, 2025 Due: Dec 31, 2025 Completed: Jan 7, 2026 (6 days late)
📅
54.0 days Total Age
⏱️
30.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
55.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00536313
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 63 pcs https://www.ebiotrack.com/inspection.php?iid=30716
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jessica Pickle
Owner
Jessica Sells
Created
Oct 17, 2025
Work Orders from this Case (1)
WO-01310120 (current) Invoiced
Inspection • Dylan Ingraham
Created: Oct 17, 2025 • Closed: Jan 7, 2026
Completed with significant delays
Invoiced • 138 days old
🚨
Primary Delay 30.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 55.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
30.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
18.3d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Incomplete
6.0d
Closed
1.4d / 1.0d SLA
Billing Review
12.3d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8/2026 NSuarez chattered AM asking to see if we have a contract or if we should charge per what EBT has.

1/8/26 SReich - Created case 00557324 for follow up.


1/7 KWeiss, W/O will need to be closed for follow up case to be created. We can not quote or order parts from a inspection w/o.

CONFIRMED

12/2/25 AJinerson - Received email back from POC Jessica confirming tech visit for Mon. 12/29 with eta between 11am-1pm.

Sent email back to Jessica asking to confirm POC onsite and any further arrival instructions needed.


12/2/25 AJinerson - Sent email to POC Jessica offering tech visit on Mon. 12/29 with eta between 11am-1pm.

(this site is 3 hours/160 miles 1 way for tech)


12/2/25 AJinerson - Called POC Jessica to follow up and schedule tech visit. Left VM for Jessica regarding scheduling service. 


11/07/2025 LHill-Called 229-868-0017 for Jessica Pickle to confirm contact & equipment. Her ext is 1902 or dial main number and press option 1 and then option 1 again. She confirmed contact & equipment.


Scheduling ahead needed: Yes 

Certain day or time: Prefers Fridays 8:30AM-1:30PM 

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: No 


 


11/05/2025 LHill-sent email to Jessica Pickle at jpickle@chcsga.org to confirm contact & equipment.


11/05/2025 LHill-LM at 229-868-0017 for Jessica Pickle to confirm contact & equipment.


11/05/2025 LHill-Called 229-868-0017 for Jessica Pickle. Lady advised that she doesn't have anyone at this office by that name. She gave me a number to call her at and it was the same number. She said sometimes the lines get messed up to try again.


11/04/2025 LHill-sent email to Jessica Pickle at jpickle@chcsga.org to confirm contact & equipment.


11/04/2025 LHill-LM at 229-868-0017 for Jessica Pickle to confirm contact & equipment.

🔧 Work Performed
12/29 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER - COMPLETED ANNUAL INSPECTION SERVICE OF 66 DEVICES (65 PASS - 1 FAIL) - VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED / INSPECTED - ADVISED CUSTOMER OF EQUIPMENT STATUS, ARCHIVED ALL OLD / MISSING DEVICES AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
12/29 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 63 pcs https://www.ebiotrack.com/inspection.php?iid=30716

Timeline

📞
Case Linked Oct 17, 1:00 AM
Case Number: 00536313
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 17, 10:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 30.0 business days
👷
▶
2 Technician Assigned Dec 2, 4:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 46d 6h
🗓️
▶
2 Status: Scheduled Dec 2, 4:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2025-12-29T16:00:00.000+0000, 2025-12-29T13:00:00.000+0000
🚨 18.9 business days
🔧
Status: Tech On Site by Dylan Ingraham Dec 29, 1:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 20h
⏱️
▶
2 5x Labor Added Dec 29, 9:10 PM
5x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.25
⚠️
Status: Incomplete by Dylan Ingraham Dec 29, 9:17 PM
From: Completed, Tech On Site
To: Incomplete, Completed
Duration in Previous: 7h 44m, 0m
⚠️ 6.3 business days
✔️
Status: Completed by Dylan Ingraham Jan 7, 4:21 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 8d 19h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Nancy Suarez Jan 8, 4:36 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 0h
🚨 12.9 business days
🏁
Status: Closed by Dylan Nakoff Jan 27, 2:28 PM
From: Billing Review
To: Closed
Duration in Previous: 18d 21h
📄
▶
3 Status: Ready to Bill Jan 27, 2:43 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-252355

Bottlenecks

Ready for Scheduling
Duration: 30.0 business days (threshold: 1.0 business days)
Exceeded by 29.0 business days
Scheduled
Duration: 18.3 business days (threshold: 2.0 business days)
Exceeded by 16.3 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Billing Review
Duration: 12.3 business days (threshold: 2.0 business days)
Exceeded by 10.3 business days

🔗 Related Artifacts

📞
Case 00536313
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Dylan Ingraham
Scheduled
Dec 29, 11:00 AM
Created
Oct 17, 10:47 AM
Invoice #
SM-252355

Work Details (6)

Name Type Status Qty Amount Date
WL-03049459 Labor Open 4 $0.00 Dec 29, 9:10 PM
WL-03049460 Labor Open 3 $867.00 Dec 29, 9:10 PM
WL-03049462 Travel Open 157 - Dec 29, 9:10 PM
WL-03049463 Travel Open 39 - Dec 29, 9:10 PM
WL-03049464 Expenses Open 1 $0.00 Dec 29, 9:10 PM
WL-03049465 Labor Open 1.25 $0.00 Dec 29, 9:11 PM

Details