12/29 MOwens Erica replied back that any day this week or next week works to schedule the inspection visit. I replied back that the first open day to schedule is next Monday 1/5 based on a full day of work needed for this inspection. Arrival between 8-9am.
12/26 MOwens Sent another email to Erica about scheduling the inspection visit.
12/15 MOwens Called to speak to Erica. Left a vm for her to call back to schedule the inspection visit this month.
11/25 MOwens Called to speak to Erica and left a vm for her to call back to schedule the inspection visit during Dec. Sent an email also.
🔧Work Performed
1-5-26 CTM - Performed Annual Inspection on all medical equipment located .Total of 121 pieces of equipment inspected . ALL PASS . Notified POC Erica Supplee of findings and completion .
🔍Technician Findings
1-5-26 CTM - Perform Annual Inspection on all medical equipment located. Notify POC Erica Supplee of findings and completion .
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
121 pieces
https://www.ebiotrack.com/inspection.php?iid=30720
📧
Email:RE: [EXTERNAL] Oak Street Health - West Fayetteville NC Annual Tagged Equipment Inspection
Completed Dec 29, 2025
From: mowens@emsar.com
To: erica.supplee@oakstreethealth.com
Erica
Thanks for reaching out. The first available day my tech Chris Morning has is next Monday 1/5. Will will schedule him to go there with an arrival between 8-9am.
Thanks
Melissa
From: Erica Supplee <erica.supplee@oakstreethealth.com>
Sent: Monday, December 29, 2025 8:45 AM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: [EXTERNAL] Oak Street Health - West Fayetteville NC Annual Tagged Equipment Inspection
📧
Email:Oak Street Health - West Fayetteville NC Annual Tagged Equipment Inspection
Completed Dec 26, 2025
From: mowens@emsar.com
To: erica.supplee@oakstreethealth.com
Erica
I am reaching out again to schedule the annual inspection on the tagged medical equipment. Please let me know what days’ work the best to schedule the visit coming up.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsar
📋
Outbound to +12676397877
Completed Dec 15, 2025
Called to speak to Erica. Left a vm for her to call back to schedule the inspection visit this month.
📧
Email:Oak Street Health - West Fayetteville Annual Tagged Equipment Inspection
Completed Nov 25, 2025
From: mowens@emsar.com
To: erica.supplee@oakstreethealth.com
Erica
It is time again next month to complete the annual inspection on the tagged medical equipment at this location. What days during the week work the best for scheduling the visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.c
📋
Outbound to +12676397877
Completed Nov 25, 2025
Called to speak to Erica and left a vm for her to call back to schedule the inspection visit during Dec.
📅
WO-01310130 - Inspection - Fayetteville - Oak Street Health - West Fayetteville
Jan 5, 2026 8:00am – 5:00pm
Work Order: WO-01310130
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - West Fayetteville
Address: 906 Bingham Drive, Fayetteville, NC 28304
Manufacturer:
Model #:
Serial #:
Contact Name: Erica Supplee
Contact Phone: 2676397877
Contact Email: erica.supplee@oakstree
Timeline
📞
Case Linked Oct 17, 7:00 AM
Case Number:00536334
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 17, 11:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️7.0 business days
👷
▶
2
Technician Assigned Oct 27, 12:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:10d 1h
🚨42.0 business days
🗓️
▶
2
Status: Scheduled Dec 29, 9:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-05T13:00:00.000+0000
⚠️5.0 business days
⏱️
2x Labor Added Jan 5, 8:44 AM
Type:Labor, Travel
Status:Open
Qty:2, 74
🔧
Status: Tech On Site by Christopher MorningJan 5, 8:50 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 23h
⏱️
Labor Added Jan 5, 2:08 PM
Type:Labor
Status:Open
Qty:5.25
✔️
Status: Completed by Christopher MorningJan 5, 2:43 PM
From:Tech On Site
To:Completed
Duration in Previous:5h 52m
⏱️
▶
2
2x Labor Added Jan 5, 4:08 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From:Completed
To:Closed
Duration in Previous:1h 25m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonJan 7, 1:46 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 21h
🚨18.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 2, 4:50 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:26d 3h
🧾
▶
2
Invoice Created Feb 3, 2:23 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:21h 32m
Bottlenecks
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 42.0 business days (threshold: 4.0 business hours)
Exceeded by 41.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 17.7 business days (threshold: 1.0 business days)