Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310138 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Lenoir (3300-3355) — 825 Blowing Rock Blvd, Lenoir NC, 28645

Oct 17, 2025 → Dec 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (17 biz days late)
Active: 28 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
▶ Clock Running
Status: Created
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Oct 17 → Oct 27, 2025
6 business days (counted)
Running total: 6 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Oct 27 → Nov 24, 2025
19 business days (counted)
Running total: 25 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 1, 2025
3 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 28 of ? biz days used
Created: Oct 17, 2025 Completed: Dec 1, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 17 → Oct 17 Created ▶ Running 0 0
Oct 17 → Oct 27 Ready for Scheduling ▶ Running 6 6
Oct 27 → Nov 24 Assigned ▶ Running 19 25
Nov 24 → Dec 1 Scheduled ▶ Running 3 28
Dec 1 → Dec 1 Tech On Site ▶ Running 0 28
Dispatch 0.0d
Coordinators 30.6d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.6 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Oct 17, 2025 Due: Dec 31, 2025 Completed: Dec 1, 2025 (30 days early)
📅
29.0 days Total Age
⏱️
19.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
28.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00536343
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 31 pcs https://www.ebiotrack.com/inspection.php?iid=30730
Priority
Standard
Origin
Email
Reason
New Case
Contact
Neal Icenhour
Owner
Jessica Sells
Created
Oct 17, 2025
Work Orders from this Case (1)
WO-01310138 (current) Invoiced
Inspection • Christopher Morning
Created: Oct 17, 2025 • Closed: Dec 1, 2025
Completed with significant delays
Invoiced • 138 days old
🚨
Primary Delay 19.9 days stuck in "Assigned"
⏱️
Total Delay 28.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.0d / 1.0d SLA
Assigned
19.9d / 0.5d SLA
Scheduled
3.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24 MOwens Neal replied back to the email that any day M-F from 8-8 works to schedule. Replied back to schedule the visit for Mon 12/1 from 1-4pm.

11/24 MOwens also sent email to Neal on the inspection due at this location as well.

🔧 Work Performed
12-1-25 CTM - Performed Annual Inspection on all medical equipment located .Total of 36 pieces of equipment inspected . ALL PASS . Notified POC Neal Icenhour of findings and completion
🔍 Technician Findings
12-1-25 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Neal Icenhour of findings and completion
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 31 pcs https://www.ebiotrack.com/inspection.php?iid=30730

Timeline

📞
Case Linked Oct 17, 7:01 AM
Case Number: 00536343
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 17, 11:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Oct 27, 12:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10d 1h
🚨 20.0 business days
🗓️
▶
2 Status: Scheduled Nov 24, 1:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-01T18:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Christopher Morning Dec 1, 12:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
⏱️
2x Labor Added Dec 1, 1:00 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 22
⏱️
▶
2 Labor Added Dec 1, 2:18 PM
Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 199
✔️
Status: Completed by Christopher Morning Dec 1, 2:29 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 33m
⏱️
▶
2 Labor Added Dec 1, 6:11 PM
Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From: Completed
To: Closed
Duration in Previous: 3h 42m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Dec 3, 11:07 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Dec 8, 9:29 AM
Invoice Number: SM-248047

Bottlenecks

Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 19.9 business days (threshold: 4.0 business hours)
Exceeded by 19.4 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00536343
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Dec 1, 1:00 PM
Created
Oct 17, 11:28 AM
Invoice #
SM-248047

Work Details (5)

Name Type Status Qty Amount Date
WL-03022473 Labor Open 0.75 $0.00 Dec 1, 1:00 PM
WL-03022474 Travel Open 22 - Dec 1, 1:00 PM
WL-03022555 Labor Open 1.75 $1,000.00 Dec 1, 2:18 PM
WL-03022556 Travel Open 199 - Dec 1, 2:21 PM
WL-03022809 Labor Open 3.75 $0.00 Dec 1, 6:11 PM

Details