Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310173 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD-FIELD) • Overhaul • PSM

📍 Tesla Inc — 901 Page Ave, Freemont CA, 94538

Oct 17, 2025 → Oct 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (3 biz days early)
Active: 5 biz days
Paused: 2 biz days
🕐 Clock stopped: Tech Off Site (Oct 28, 2025)
▶ Clock Running
Status: Created
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Oct 17 → Oct 21, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 28, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Oct 17, 2025 Tech Off Site: Oct 28, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 17 → Oct 17 Created ▶ Running 0 0
Oct 17 → Oct 21 Awaiting Parts ⏸ Paused 2 —
Oct 21 → Oct 21 Ready for Scheduling ▶ Running 0 0
Oct 21 → Oct 21 Assigned ▶ Running 0 0
Oct 21 → Oct 28 Scheduled ▶ Running 5 5
Oct 28 → Oct 28 Tech On Site ▶ Running 0 5
Dispatch 0.0d
Material Management 2.9d
Coordinators 6.4d
Field Work 2.3d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
2.9 days
Coordinators
6.4 days
Over SLA
Field Work
2.3 days
Billing
1.0 days
Created: Oct 17, 2025 Due: Oct 31, 2025 Completed: Oct 30, 2025 (1 days early)
📅
9.2 days Total Age
⏱️
5.8d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kwame Cobb — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 27, 2025
Visit 2 Oct 28, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536351
Service Order#: 6008146908
Closed
Note 10/17/2025 11:39:59 ROKHATTR [10-17-2025 ATI RM TEAM Roshan Khattry ] Part # VSFLDCL Qty 1 is on Backorder in 2810. Part is in transit from MY30 Plant to 2810 with an ETA of 10/23/2025 under PO # 2400000305 with AWB # 394222644020 . Once stock is received at 2810 shipment will be made. ____________________ Parts Prediction 10/14/2025 14:39:32 WF-BATCH Agent: WIGEORGE Timestamp: 2025-10-14 14:39:21 EX8699367 670029096 VSFLDHIS VSFLDCL VSFLDOV VSFLDDP G8603-60002 X3815-67000 ____________________ Note 10/14/2025 14:39:32 WF-BATCH Agent: WIGEORGE Timestamp: 2025-10-14 14:39:21 sales Brian Kaemmer brian.kaemmer@agilent.com mobile: 707-251-9760 Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004236 turbo at 6k
Priority
Standard
Origin
Email
Reason
New Case
Contact
Thomas De Risi
Owner
Leona Coonrod
Created
Oct 17, 2025
Work Orders from this Case (1)
WO-01310173 (current) Invoiced
Overhaul • Kwame Cobb
Created: Oct 17, 2025 • Closed: Oct 29, 2025
Completed with minor delays
Invoiced • 138 days old
🚨
Primary Delay 5.8 days stuck in "Scheduled"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
2.9d / 3.0d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
1.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10-21 Mburris email from POC to set ....Hello Michael, 


October 28th


That date and time works fine. I do need to get you into our Tesla system so you will be able to enter our lab. Please send me your contact information. I need name, company, company address, email, and phone number. Once we get that entered in the system, you will get an email asking you to fill out some additional information on our website. This needs to be completed before you arrive. It will greatly speed up the process of getting inside the building. Please let me know if you have any questions. Looking forward to seeing you.

Sincerely,

Tom


Thomas De Risi

Associate Manager, Battery Engineering

901 Page Ave, Fremont, CA 94538

10-21 Mburris email sent to POC looking for 10-28 7am

10/21/25 lcoonrod

All,

I received 3 boxes from Agilent today. I don't know how many were sent but I may have received them all. Please let me know when we can schedule the repairs. I will need the name and all the contact information of the person or persons who will be here to do the work. I will need to get them in our "onboarding" process.

Thank you,

Tom


10/20/25 lcoonrod VSFLDCL VS SERIES CALIBRATED LEAK REPLACEMENT Est date 11/10/2025

EX8699367 EXCHANGE TURBO-V70LP FOR VS LEAK DETEC

670029096 CLEANING KIT FOR VACUUM + SPEC TUBE

VSFLDHIS HOT ION SOURCE KIT

VSFLDOV VS SERIES, VALVE BLOCK O-RING KIT

VSFLDDP Diaphragm Pump Maintenance Kit

G8603-60002 3 Way Valve

X3815-67000 IDP-15 Tip Seal Replacement Kit

Way bill 394369446006 Delivered Monday, 10/20/25 at 9:52 AM Signed for by: W.MEDEIROS

Way bill 394383350580 Delivered Monday, 10/20/25 at 9:52 AM Signed for by: W.MEDEIROS

Way bill 394386516580 Delivered Monday, 10/20/25 at 9:52 AM Signed for by: W.MEDEIROS



10/17/25 lcoonrod parts have not shipped yet

🔧 Work Performed
Completed Service Tasks: Inspection and Cleaning Performed a comprehensive inspection and cleaning of: Spectrometer Valve block Manifold Component Replacement: Replaced turbo pump Replaced ion source and filaments Installed new O-rings and seals where required System Verification: Verified integrity of the vacuum system Performed helium sensitivity check Completed full system calibration Calibrated Leak Maintenance: Replaced the calibrated leak Supplied ISO traceable certificate for the new calibrated leak
🔍 Technician Findings
As found: Unit in work lab.
⚠️ Problem Description
Note 10/17/2025 11:39:59 ROKHATTR [10-17-2025 ATI RM TEAM Roshan Khattry ] Part # VSFLDCL Qty 1 is on Backorder in 2810. Part is in transit from MY30 Plant to 2810 with an ETA of 10/23/2025 under PO # 2400000305 with AWB # 394222644020 . Once stock is received at 2810 shipment will be made. ____________________ Parts Prediction 10/14/2025 14:39:32 WF-BATCH Agent: WIGEORGE Timestamp: 2025-10-14 14:39:21 EX8699367 670029096 VSFLDHIS VSFLDCL VSFLDOV VSFLDDP G8603-60002 X3815-67000 ____________________ Note 10/14/2025 14:39:32 WF-BATCH Agent: WIGEORGE Timestamp: 2025-10-14 14:39:21 sales Brian Kaemmer brian.kaemmer@agilent.com mobile: 707-251-9760 Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004236 turbo at 6k
📄 Description
Helium Leak Detector, MD15, Dry Scroll IPD-15
📞 Call Description
VPD Field Overhaul Trade

Timeline

📞
Case Linked Oct 17, 7:57 AM
Case Number: 00536351
Subject: Service Order#: 6008146908
Status: Closed
📋
▶
3 Work Order Created Oct 17, 12:59 PM
Work Order Created → 8x Parts Added → Status: Awaiting Parts
🔩
8x Parts Added
Type: Parts
Status: Open
Qty: 1
📦
Status: Awaiting Parts by Leona Coonrod
From: Entered
To: Awaiting Parts
Duration in Previous: 3m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Leona Coonrod Oct 21, 9:01 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 3d 19h
👷
▶
2 Technician Assigned Oct 21, 12:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 49m
🗓️
▶
2 Status: Scheduled Oct 21, 1:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-28T14:00:00.000+0000
⏳ 4.0 business days
💵
2x Expenses Added Oct 24, 5:43 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.9 business days
💵
4x Expenses Added Oct 27, 1:00 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Kwame Cobb Oct 28, 10:20 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 20h
⏱️
▶
2 4x Labor Added Oct 28, 2:54 PM
4x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Oct 28, 7:37 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Kwame Cobb
From: Tech On Site
To: Tech Off Site
Duration in Previous: 9h 21m
💵
2x Expenses Added Oct 28, 7:44 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.5 business days
✔️
▶
2 Status: Completed Oct 29, 10:26 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kwame Cobb
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.2 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Nov 2, 7:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 9h
⏳ 1.0 business days
📨
Status: Invoice Pending by Hannah Shaw Nov 3, 12:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 5h
💰
Status: Invoiced by Hannah Shaw Nov 3, 12:40 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
🚨 58.0 business days
🧾
Invoice Created Jan 29, 6:16 PM
Invoice Number: SM-245478

Bottlenecks

Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00536351
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Kwame Cobb
Scheduled
Oct 28, 10:00 AM
Created
Oct 17, 12:59 PM
Invoice #
SM-245478

Work Details (25)

Name Type Status Qty Amount Date
WL-02974442 Parts Open 1 $0.00 Oct 17, 1:03 PM
WL-02974443 Parts Open 1 $0.00 Oct 17, 1:03 PM
WL-02974441 Parts Open 1 $0.00 Oct 17, 1:03 PM
WL-02974444 Parts Open 1 $0.00 Oct 17, 1:03 PM
WL-02974445 Parts Open 1 $0.00 Oct 17, 1:03 PM
WL-02974446 Parts Open 1 $0.00 Oct 17, 1:03 PM
WL-02974447 Parts Open 1 $0.00 Oct 17, 1:03 PM
WL-02974448 Parts Open 1 $0.00 Oct 17, 1:03 PM
WL-02983682 Expenses Open 1 $5.00 Oct 24, 5:43 PM
WL-02983684 Expenses Open 1 $448.93 Oct 24, 5:43 PM
WL-02984886 Expenses Open 1 $2.50 Oct 27, 1:00 AM
WL-02984884 Expenses Open 1 $23.99 Oct 27, 1:00 AM
WL-02984885 Expenses Open 1 $30.15 Oct 27, 1:00 AM
WL-02984887 Expenses Open 1 $5.70 Oct 27, 1:00 AM
WL-02986662 Labor Open 0.5 $0.00 Oct 28, 2:54 PM
WL-02986661 Labor Open 8 $0.00 Oct 28, 2:54 PM
WL-02986663 Travel Open 350 $800.00 Oct 28, 2:54 PM
WL-02986664 Travel Open 10 $150.00 Oct 28, 2:54 PM
WL-02986668 Expenses Open 1 $3.00 Oct 28, 2:58 PM
WL-02986667 Expenses Open 1 $45.15 Oct 28, 2:58 PM
WL-02986669 Expenses Open 1 $74.86 Oct 28, 2:58 PM
WL-02987221 Labor Open 7 $920.00 Oct 28, 7:37 PM
WL-02987222 Labor Open 0.5 $0.00 Oct 28, 7:37 PM
WL-02987249 Expenses Open 1 $25.00 Oct 28, 7:44 PM
WL-02987250 Expenses Open 1 $50.00 Oct 28, 7:44 PM

Details