eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00030651
Follow-up to WO-01296925
Model: B BRAUN - VISTA 637-102 Notes: Failed inspection. Unit has a dead battery. Follow-up required to replace battery. NEW BATTERY NEEDS TO BE ORDERED AND CAN BE SHIPPED TO SITE. NO QUOTE NEEDED TO REPAIR. part number 34502556 OEM only.
Q-00030651
Follow-up to WO-01296925
Model: B BRAUN - VISTA 637-102 Notes: Failed inspection. Unit has a dead battery. Follow-up required to replace battery. NEW BATTERY NEEDS TO BE ORDERED AND CAN BE SHIPPED TO SITE. NO QUOTE NEEDED TO REPAIR. part number 34502556 OEM only.
https://www.ebiotrack.com/omnicor/workorder.php?wo=6997
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 20, 2025
To: mdavison@hoacny.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310187Location: HEMATOLOGY ONCOLOGY @ BRITTONFIELDAddress: 5008 BRITTONFIELD PARKWAY EAST SYRACUSE, NY 13210Device: Problem Description: Q-00030651
Follow-up to WO-01296925
Model: B B
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Email: Update: Awaiting Parts for Your Work Order
Completed Dec 13, 2025
To: mdavison@hoacny.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310187Location: HEMATOLOGY ONCOLOGY @ BRITTONFIELDAddress: 5008 BRITTONFIELD PARKWAY EAST SYRACUSE, NY 13210Device: Problem Description: Q-00030651
Follow-up to WO-01296925
Model: B B
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 6, 2025
To: mdavison@hoacny.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310187Location: HEMATOLOGY ONCOLOGY @ BRITTONFIELDAddress: 5008 BRITTONFIELD PARKWAY EAST SYRACUSE, NY 13210Device: Problem Description: Q-00030651
Follow-up to WO-01296925
Model: B B
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 29, 2025
To: mdavison@hoacny.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310187Location: HEMATOLOGY ONCOLOGY @ BRITTONFIELDAddress: 5008 BRITTONFIELD PARKWAY EAST SYRACUSE, NY 13210Device: Problem Description: Q-00030651
Follow-up to WO-01296925
Model: B B
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 22, 2025
To: mdavison@hoacny.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310187Location: HEMATOLOGY ONCOLOGY @ BRITTONFIELDAddress: 5008 BRITTONFIELD PARKWAY EAST SYRACUSE, NY 13210Device: Problem Description: Q-00030651
Follow-up to WO-01296925
Model: B B
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 15, 2025
To: mdavison@hoacny.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310187Location: HEMATOLOGY ONCOLOGY @ BRITTONFIELDAddress: 5008 BRITTONFIELD PARKWAY EAST SYRACUSE, NY 13210Device: Problem Description: Q-00030651
Follow-up to WO-01296925
Model: B B
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 8, 2025
To: mdavison@hoacny.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310187Location: HEMATOLOGY ONCOLOGY @ BRITTONFIELDAddress: 5008 BRITTONFIELD PARKWAY EAST SYRACUSE, NY 13210Device: Problem Description: Q-00030651
Follow-up to WO-01296925
Model: B B
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 1, 2025
To: mdavison@hoacny.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310187Location: HEMATOLOGY ONCOLOGY @ BRITTONFIELDAddress: 5008 BRITTONFIELD PARKWAY EAST SYRACUSE, NY 13210Device: Problem Description: Q-00030651
Follow-up to WO-01296925
Model: B B
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 25, 2025
To: mdavison@hoacny.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310187Location: HEMATOLOGY ONCOLOGY @ BRITTONFIELDAddress: 5008 BRITTONFIELD PARKWAY EAST SYRACUSE, NY 13210Device: Problem Description: Q-00030651
Follow-up to WO-01296925
Model: B BRAU
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 18, 2025
To: mdavison@hoacny.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310187Location: HEMATOLOGY ONCOLOGY @ BRITTONFIELDAddress: 5008 BRITTONFIELD PARKWAY EAST SYRACUSE, NY 13210Device: Problem Description: Q-00030651
Follow-up to WO-01296925
Model: B BRAU
Oct 29, 2025 8:11am
@Shawn Rogers @Jessica Foley This needs to be updated to a repair and not a part sale. Per my description notes I need a follow up visit to replace the battery. @Kourtney Smith this can just be added to my schedule when I have free time, no need to schedule per melissa for this one as well.
Oct 30, 2025 9:57am
@Shelby Robinson Can you see the chatter from the FSE below? This should not be a part sale. FSE needs to go onsite and replace the battery.
Timeline
📞
Case Linked Oct 17, 6:36 AM
Case Number:00536330
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
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4
Work Order Created Oct 17, 2:03 PM
Work Order Created → Status: Assigned → Parts Requested → Status: Awaiting Parts
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Status: Assigned by Shelby Robinson
From:Entered, Assigned
To:Assigned, L2 Screening
Duration in Previous:0m
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Parts Requested
Order:00083760
Status:Closed
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Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3m
🚨81.0 business days
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2
2x Parts Added Feb 17, 5:25 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by Keith Fricke
From:Awaiting Parts
To:Closed
Duration in Previous:123d 4h
⏳3.8 business days
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▶
3
Status: Ready to Bill Feb 20, 11:52 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-254586
Bottlenecks
Awaiting Parts
Duration: 80.7 business days (threshold: 3.0 business days)
Exceeded by 77.7 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)