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WO-01310212 ↗ ServiceMax

Coastal Family Health Center • Misc. Inspection • P5

📍 Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT — 951 Main ST, Leakesville MS, 39451

Oct 17, 2025 → Oct 29, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 24, 2025
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 17 → Oct 20, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Oct 20 → Oct 23, 2025
3 business days (counted)
Running total: 4 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 29, 2025
4 business days (counted)
Running total: 8 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 8 of 5 biz days used
Created: Oct 17, 2025 Completed: Oct 29, 2025
Business Days Used 8 / 5
0 5d budget +3d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 17 → Oct 17 Created ▶ Running 0 0 / 5
Oct 17 → Oct 20 Ready for Scheduling ▶ Running 1 1 / 5
Oct 20 → Oct 23 Assigned ▶ Running 3 4 / 5
Oct 23 → Oct 29 Scheduled ▶ Running 4 8 / 5
Oct 29 → Oct 29 Tech On Site ▶ Running 0 8 / 5
Dispatch 0.0d
Coordinators 9.9d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.9 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Oct 17, 2025 Due: Oct 24, 2025 Completed: Oct 29, 2025 (4 days late)
📅
8.5 days Total Age
⏱️
4.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00536445
eBiotrack - New Inspection Created
Closed
Inspection: New Miscellaneous Equipment Inspection Equipment https://www.ebiotrack.com/inspection.php?iid=30733
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rodney Gresham
Owner
John Rolston
Created
Oct 17, 2025
Work Orders from this Case (1)
WO-01310212 (current) Invoiced
Misc. Inspection • Jason Cunningham
Created: Oct 17, 2025 • Closed: Oct 29, 2025
Completed with minor delays
Invoiced • 138 days old
🚨
Primary Delay 4.5 days stuck in "Scheduled"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23/25 AJinerson - FSE spoke with Rodney and confirmed someone from Leakesville will drive this to Moss Point while tech is in area to service this at one of their other locations (school in Moss Point) on Weds. 10/29.

Rodney will be in contact with Jason (FSE) on day of to meet at correct facility.


10/23/25 AJinerson - Email logged on WO-01300523. Sent follow up email to Rodney needing to confirm scheduling the remaining below OCT. Inspections:


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS

2nd stop with arrival between 12:00 p.m. 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

Tuesday, 10/28

Arrival between 8:00 a.m. 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

Thursday, 10/30 Friday, 10/31

Below are the remaining inspections, please let us know if Thursday, 10/30 or Friday, 10/31 works for any of these locations and we will proceed with scheduling as time allows.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 38 PCS

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 24 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 Misc. Inspection 


10/21/25 AJinerson - Email logged on WO-01300523. Sent email to Rodney to schedule remaining Oct. Inspections offering week of Mon. 10/27 - 10/31.


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. – 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS 

2nd stop with arrival between 12:00 p.m. – 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Tuesday, 10/28

Arrival between 8:00 a.m. – 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Wednesday, 10/29

Coastal Family Health - East Central High - 5500 Hurley Wade Road Moss Point, MS 39562 - WO-01305567 – 24 PC 

Coastal Family Health Center - Escatawpa Upper Elementary School - 4208 Jamestown RD Moss Point, MS 39563 - WO-01297158 - 14 PCS

Coastal Family Health Center - Magnolia ST School Health Clinic Services - 4630 Magnolia Dr. Moss Point, MS 39563 - WO-01297407 – 32 PCS

Coastal Family Health Center - Kreole Primary Elementary School - 6312 MLK Blvd. Moss Point, MS 39563 - WO-01297143 – 14 PCS

Coastal Family Health Center - Weems Dr. School Health Clinic Services - 4913 Weems Dr. Moss Point 39563 – School Health Moss Point, MS 39563 - WO-01297164 – 14 PCS

 

Thursday, 10/30 – Friday, 10/31

Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01307607 – 1 PC, Centrifuge - Misc. Inspection.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 – 38 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 – Misc. Inspection

 

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 – 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 – 24 PCS 


10/22/25 AJinerson - Email logged on WO-01300523. Rodney FWD scheduling email to all clinics to see if able to confirm below scheduling dates.


10/21/25 AJinerson - Email logged on WO-01300523. Sent email to Rodney to schedule remaining Oct. Inspections offering week of Mon. 10/27 - 10/31.


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. – 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS 

2nd stop with arrival between 12:00 p.m. – 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Tuesday, 10/28

Arrival between 8:00 a.m. – 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Wednesday, 10/29

Coastal Family Health - East Central High - 5500 Hurley Wade Road Moss Point, MS 39562 - WO-01305567 – 24 PC 

Coastal Family Health Center - Escatawpa Upper Elementary School - 4208 Jamestown RD Moss Point, MS 39563 - WO-01297158 - 14 PCS

Coastal Family Health Center - Magnolia ST School Health Clinic Services - 4630 Magnolia Dr. Moss Point, MS 39563 - WO-01297407 – 32 PCS

Coastal Family Health Center - Kreole Primary Elementary School - 6312 MLK Blvd. Moss Point, MS 39563 - WO-01297143 – 14 PCS

Coastal Family Health Center - Weems Dr. School Health Clinic Services - 4913 Weems Dr. Moss Point 39563 – School Health Moss Point, MS 39563 - WO-01297164 – 14 PCS

 

Thursday, 10/30 – Friday, 10/31

Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01307607 – 1 PC, Centrifuge - Misc. Inspection.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 – 38 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 – Misc. Inspection

 

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 – 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 – 24 PCS 



10/21/25 AJinerson - Call logged on WO-01300523. 

Called number we have listed in system for Rodney #228-386-1145 to schedule remaining Oct. Inspections now that we have week that tech can travel (10/27 - 10/31). 

Rodney was driving at time of call and said it would be best to schedule via email, will follow up with email. 

10/21/25 AJinerson - EBT link shows 122 PCS of equipment but WO came in as Misc. Inspection, no further info.

🔧 Work Performed
10/29 Jason - Misc. Inspection Complete - Performed inspection on the new centrifuge. Device passed inspection. Placed device back into service.
🔍 Technician Findings
Located the centrifuge that needed to be inspected.
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection Equipment https://www.ebiotrack.com/inspection.php?iid=30733

Timeline

📞
Case Linked Oct 17, 11:36 AM
Case Number: 00536445
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 17, 4:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
2.0 business days
👷
2 Status: Assigned Oct 20, 12:20 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Jason Cunningham
4.0 business days
🗓️
3 Status: Scheduled Oct 23, 4:18 PM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-31T20:00:00.000+0000, 2025-10-29T20:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-29T19:30:00.000+0000
5.0 business days
🔧
Status: Tech On Site by Jason Cunningham Oct 29, 4:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
⏱️
2 5x Labor Added Oct 29, 7:55 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 8m, 0m
2.5 business days
📄
2 Status: Ready to Bill Oct 31, 4:50 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
1.9 business days
🧾
Invoice Created Nov 3, 11:36 AM
Invoice Number: SM-245420

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00536445
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Oct 29, 3:30 PM
Created
Oct 17, 4:08 PM
Invoice #
SM-245420

Work Details (5)

Name Type Status Qty Amount Date
WL-02988856 Labor Open 1.25 $298.00 Oct 29, 7:55 PM
WL-02988857 Labor Open 0.75 $111.75 Oct 29, 7:55 PM
WL-02988858 Labor Open 1.75 $0.00 Oct 29, 7:55 PM
WL-02988859 Travel Open 56 - Oct 29, 7:55 PM
WL-02988860 Travel Open 91 - Oct 29, 7:55 PM

Details