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WO-01310259 ↗ ServiceMax

CareATC • Inspection • PSM

📍 NextEra Juno Beach — 700 Universe Blvd, North Palm Beach FL, 33408

Oct 20, 2025 → Jan 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (41 biz days late)
Active: 51 biz days
🕐 Clock stopped: Tech Off Site (Jan 6, 2026)
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Nov 21, 2025
23 business days (counted)
Running total: 23 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Nov 21 → Dec 3, 2025
6 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Reschedule
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 29 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Dec 3 → Jan 6, 2026
22 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 51 of ? biz days used
Created: Oct 20, 2025 Tech Off Site: Jan 6, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 20 → Oct 20 Created ▶ Running 0 0
Oct 20 → Nov 21 Ready for Scheduling ▶ Running 23 23
Nov 21 → Dec 3 Assigned ▶ Running 6 29
Dec 3 → Dec 3 Scheduled ▶ Running 0 29
Dec 3 → Dec 3 Reschedule ▶ Running 0 29
Dec 3 → Jan 6 Scheduled ▶ Running 22 51
Jan 6 → Jan 6 Tech On Site ▶ Running 0 51
Dispatch 0.0d
Coordinators 53.1d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
53.1 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Oct 20, 2025 Due: Jan 30, 2026 Completed: Jan 6, 2026 (24 days early)
📅
52.0 days Total Age
⏱️
24.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
50.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536616
eBiotrack - Automated New Inspection Created
Closed
This is the only equipment approved for the inspection, UNLESS this is also a PT clinic. See More below for those assets that are also approved. Electronic BP Machine(s) Patient Thermometer(s) Patient Scale(s) EKG Machine(s) AED(s) A1C Machine(s) PT/INR Machine(s) Autoclave(s) If this is a PT (Physical Therapy) site, then please inspect the following as well. Grip Gauge(s) Thumb Gauge(s) Hydrocollator(s) Hygrometer(s) Mechanical Table(s) E-Stem(s) MedEx Cold Laser(s) Ultrasound(s) Inspection: Annual Equipment Electrical Safety Test And Calibration Service 73 pieces https://www.ebiotrack.com/inspection.php?iid=30739
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Leona Coonrod
Created
Oct 18, 2025
Work Orders from this Case (1)
WO-01310259 (current) Invoiced
Inspection • Elkin Barahona
Created: Oct 20, 2025 • Closed: Jan 6, 2026
Completed with significant delays
Invoiced • 135 days old
🚨
Primary Delay 24.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 50.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
24.0d / 1.0d SLA
Assigned
6.2d / 0.5d SLA
Scheduled
22.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3/25 AJinerson - Sent email back to Lizette and Shondai confirming we have tech scheduled to visit for this on Tues. 1/6/2026 with eta between 9:30am-11:30am.

Provided tech's name and asked for them to provide us with any further arrival instructions and on-site contact.


12/3/25 AJinerson - Received email back from Purchasing Team and added in POC onsite - Shondai Patterson.

Per Shondai Patterson: Any day/time during week of 1/5-1/9 works for them.

  • Received follow up email from POC Lizette Soto: Please provide name of tech, they will need to register them access to the building. Tech will need to bring Driver's License in on-site as well.


12/3/25 AJinerson - Received email FWD from Purchasing Team asking if this has been scheduled yet. Responded back to email offering to schedule week of 1/5 - 1/9.


11/24/25 AJinerson - Per chatter w/ ASM: Schedule this one for Jan. 2026.


11/21/25 AJinerson - Site already had service this year in Jan. 2025 per WO-01224441. SLA is currently showing Dec. 2025 which would be 2 services in the year of 2025.

🔧 Work Performed
01/06/26 EBar. I have carried out the electrical safety inspection and calibration verification for the assigned and listed biomedical equipment with prior authorization. The inspected equipment passed all tests and the results were recorded in the EBT System. Those units that were not found or were not included in the authorization list were archived.
🔍 Technician Findings
01/06/26 EBar. Annual Biomedical Equipment Inspection scheduled.
⚠️ Problem Description
This is the only equipment approved for the inspection, UNLESS this is also a PT clinic. See More below for those assets that are also approved. Electronic BP Machine(s) Patient Thermometer(s) Patient Scale(s) EKG Machine(s) AED(s) A1C Machine(s) PT/INR Machine(s) Autoclave(s) If this is a PT (Physical Therapy) site, then please inspect the following as well. Grip Gauge(s) Thumb Gauge(s) Hydrocollator(s) Hygrometer(s) Mechanical Table(s) E-Stem(s) MedEx Cold Laser(s) Ultrasound(s) Inspection: Annual Equipment Electrical Safety Test And Calibration Service 73 pieces https://www.ebiotrack.com/inspection.php?iid=30739

Timeline

📞
Case Linked Oct 18, 7:00 AM
Case Number: 00536616
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Oct 20, 9:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 24.0 business days
👷
2 Status: Assigned Nov 21, 5:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h8Y00000HmPkzQAF, Elkin Barahona
⚠️ 6.9 business days
🗓️
4 Status: Scheduled Dec 3, 11:48 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled → Status: Reschedule
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2025-01-06T14:30:00.000+0000, 2025-01-06T13:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-06T14:30:00.000+0000
🔄
Status: Reschedule by Abby Jinerson
From: Scheduled, Reschedule
To: Reschedule, Scheduled
Duration in Previous: 4m, 0m
📅
Dispatch Scheduled by Abby Jinerson Dec 3, 11:53 AM
Scheduled For: 2026-01-06T14:30:00.000+0000
🚨 23.0 business days
🔧
Status: Tech On Site by Elkin Barahona Jan 6, 9:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 33d 21h
⏱️
4x Labor Added Jan 6, 12:43 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 80
⏱️
3 Labor Added Jan 6, 5:13 PM
Labor Added → Status: Tech Off Site → Status: Closed
🚗
Status: Tech Off Site by Elkin Barahona
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 8h 9m, 0m
🏁
Status: Closed by Elkin Barahona
From: Completed
To: Closed
Duration in Previous: 2m
2.8 business days
📄
2 Status: Ready to Bill Jan 8, 2:09 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
2.0 business days
🧾
Invoice Created Jan 9, 7:36 PM
Invoice Number: SM-250826

Bottlenecks

Ready for Scheduling
Duration: 24.0 business days (threshold: 1.0 business days)
Exceeded by 23.0 business days
Assigned
Duration: 6.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business days
Scheduled
Duration: 22.9 business days (threshold: 2.0 business days)
Exceeded by 20.9 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00536616
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Elkin Barahona
Scheduled
Jan 6, 9:30 AM
Created
Oct 20, 9:09 AM
Invoice #
SM-250826

Work Details (5)

Name Type Status Qty Amount Date
WL-03054729 Labor Open 1.75 $0.00 Jan 6, 12:43 PM
WL-03054730 Labor Open 5 $1,063.00 Jan 6, 12:43 PM
WL-03054731 Travel Open 80 - Jan 6, 12:43 PM
WL-03054732 Travel Open 80 - Jan 6, 12:43 PM
WL-03055287 Labor Open 1.75 $0.00 Jan 6, 5:13 PM

Details