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WO-01310261 ↗ ServiceMax

CareATC • Inspection • PSM

📍 NextEra LFO LeJeune-Flagler — 4200 W Flagler St, 2206, Coral Gables FL, 33134

Oct 20, 2025 → Jan 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (55 biz days late)
Active: 65 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Dec 1, 2025
27 business days (counted)
Running total: 27 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Dec 1 → Jan 15, 2026
31 business days (counted)
Running total: 58 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 27, 2026
7 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 65 of ? biz days used
Created: Oct 20, 2025 Completed: Jan 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 20 → Oct 20 Created ▶ Running 0 0
Oct 20 → Dec 1 Ready for Scheduling ▶ Running 27 27
Dec 1 → Jan 15 Assigned ▶ Running 31 58
Jan 15 → Jan 27 Scheduled ▶ Running 7 65
Jan 27 → Jan 27 Tech On Site ▶ Running 0 65
Dispatch 0.0d
Coordinators 67.6d
Field Work 0.5d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
67.6 days
Over SLA
Field Work
0.5 days
Billing
0.1 days
Created: Oct 20, 2025 Due: Jan 30, 2026 Completed: Jan 27, 2026 (3 days early)
📅
66.0 days Total Age
⏱️
31.6d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
64.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536617
eBiotrack - Automated New Inspection Created
Closed
Inspection Flag: This is the only equipment approved for the inspection, UNLESS this is also a PT clinic. See More below for those assets that are also approved. Electronic BP Machine(s) Patient Thermometer(s) Patient Scale(s) EKG Machine(s) AED(s) A1C Machine(s) PT/INR Machine(s) Autoclave(s) If this is a PT (Physical Therapy) site, then please inspect the following as well. Grip Gauge(s) Thumb Gauge(s) Hydrocollator(s) Hygrometer(s) Mechanical Table(s) E-Stem(s) MedEx Cold Laser(s) Ultrasound(s) Inspection: Annual Equipment Electrical Safety Test And Calibration Service 38 pieced https://www.ebiotrack.com/inspection.php?iid=30740
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Leona Coonrod
Created
Oct 18, 2025
Work Orders from this Case (1)
WO-01310261 (current) Invoiced
Inspection • Elkin Barahona
Created: Oct 20, 2025 • Closed: Jan 27, 2026
Completed with significant delays
Invoiced • 135 days old
🚨
Primary Delay 31.6 days stuck in "Assigned"
⏱️
Total Delay 64.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
28.0d / 1.0d SLA
Assigned
31.6d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/19/26 AJinerson - Received email back from POC Lizette Soto confirming the below:

POC onsite: Sherman Drane 305-569-4125

Arrival instructions: Tech will need to bring valid driver's license and check in through security upon arrival.


1/15/26 AJinerson - Received email back from POC Shondai Reed confirming tech visit for Tuesday, 1/27 with eta between 9am-11am.

1/14/26 AJinerson - Sent email to PS offering tech visit on Tuesday, 1/27 between 9am-11am.

1/14/26 AJinerson - Called and left VM regarding needing to schedule service. 


12/1/25 AJinerson - Site was already serviced in Jan. 2025 on WO-01224449. Checking w/ ASM if wanting to keep Dec. SLA, or if we will need to push to Jan. so company doesn't have 2 2025 inspections.

🔧 Work Performed
01/27/26 EBar. I conducted the inspection of this CareAtc facility. All authorized biomedical equipment was included in the EBT inventory system and its functionality was verified. Unauthorized units were archived.
🔍 Technician Findings
01/27/26 EBar. Annual biomedical equipment inspection for units authorized. All units must be added to EBT inventory System.
⚠️ Problem Description
Inspection Flag: This is the only equipment approved for the inspection, UNLESS this is also a PT clinic. See More below for those assets that are also approved. Electronic BP Machine(s) Patient Thermometer(s) Patient Scale(s) EKG Machine(s) AED(s) A1C Machine(s) PT/INR Machine(s) Autoclave(s) If this is a PT (Physical Therapy) site, then please inspect the following as well. Grip Gauge(s) Thumb Gauge(s) Hydrocollator(s) Hygrometer(s) Mechanical Table(s) E-Stem(s) MedEx Cold Laser(s) Ultrasound(s) Inspection: Annual Equipment Electrical Safety Test And Calibration Service 38 pieced https://www.ebiotrack.com/inspection.php?iid=30740

Timeline

📞
Case Linked Oct 18, 7:00 AM
Case Number: 00536617
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Oct 20, 9:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 28.0 business days
👷
▶
2 Technician Assigned Dec 1, 2:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 42d 5h
🚨 32.0 business days
🗓️
▶
2 Status: Scheduled Jan 15, 10:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-27T14:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Elkin Barahona Jan 27, 8:35 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 22h
⏱️
2x Labor Added Jan 27, 9:05 AM
Type: Labor, Travel
Status: Open
Qty: 1.75, 45
⏱️
▶
2 3x Labor Added Jan 27, 12:40 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Elkin Barahona
From: Tech On Site, Completed, Tech Off Site
To: Completed, Tech Off Site, Closed
Duration in Previous: 4h 6m, 0m
📄
Status: Ready to Bill by Diane Patton Jan 28, 10:35 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 53m
📨
▶
2 Status: Invoice Pending Jan 28, 11:41 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Jan 30, 5:33 PM
Invoice Number: SM-252414

Bottlenecks

Ready for Scheduling
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Assigned
Duration: 31.6 business days (threshold: 4.0 business hours)
Exceeded by 31.1 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

📞
Case 00536617
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Elkin Barahona
Scheduled
Jan 27, 9:00 AM
Created
Oct 20, 9:20 AM
Invoice #
SM-252414

Work Details (5)

Name Type Status Qty Amount Date
WL-03079665 Labor Open 1.75 $0.00 Jan 27, 9:05 AM
WL-03079667 Travel Open 45 - Jan 27, 9:05 AM
WL-03079887 Labor Open 2.25 $1,106.60 Jan 27, 12:40 PM
WL-03079888 Labor Open 0.25 $0.00 Jan 27, 12:40 PM
WL-03079889 Travel Open 10 - Jan 27, 12:40 PM

Details