12/1 MOwens Zakira replied back that any day next week works for her. Sent reply back to schedule the inspection visit for next Tues. 12/9 with arrival between 10-11am.
11/25 MOwens Sent an email to Zakira Brown asking for good dates to schedule the inspection visit during Dec.
🔧Work Performed
12-9-25 CTM - Performed Annual Inspection on all medical equipment located .Total of 37 pieces Inspected .ALL PASS. Notified POC David Smith of findings and completion .
🔍Technician Findings
12-9-25 CTM - Perform Annual Inspection on all medical equipment located . Notify POC David Smith of findings and completion .
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 32
https://www.ebiotrack.com/inspection.php?iid=30746
📧
Email:RE: CareNow - Ashland VA Annual Tagged Medical Equipment Inspection
Completed Dec 2, 2025
From: mowens@emsar.com
To: Zakira.Brown@hcahealthcare.com
I will have my NC tech Chris Morning go there next Tuesday 12/9 to complete the inspection service. Look for him to arrive between 10-11am.
Thanks
Melissa Owens
From: Brown Zakira <Zakira.Brown@hcahealthcare.com>
Sent: Monday, December 1, 2025 9:21 AM
To: Melissa Owens <mowens@emsar.com>
Subject: Re:CareNow - Ashland VA Annual Tagged Medical Equipment Inspection
Any day next week is good.
Zakira Brown
📧
Email:CareNow - Ashland VA Annual Tagged Medical Equipment Inspection
Completed Nov 25, 2025
From: mowens@emsar.com
To: zakira.brown@hcahealthcare.com
Zakira
It is time again in December to complete the annual inspection on the tagged medical equipment at this location. Does any day during the week work for you to schedule the visit? Please call or respond to this email.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.
Work Order: WO-01310267
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow - Ashland #22675
Address: 300 North Washington Highway, Ashland, VA 23005
Manufacturer:
Model #:
Serial #:
Contact Name: David Smith
Contact Phone: 5407680992
Contact Email: david.smith@hcahealthcare.com
Du
Timeline
📞
Case Linked Oct 19, 7:00 AM
Case Number:00536643
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Oct 20, 9:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️8.0 business days
👷
▶
2
Technician Assigned Oct 29, 9:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:8d 23h
🚨22.0 business days
👷
Technician Assigned by Melissa OwensDec 2, 2:08 PM
Technician:Christopher Morning
🗓️
▶
2
Status: Scheduled Dec 2, 2:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-09T15:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Christopher MorningDec 9, 9:54 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 19h
⏱️
2x Labor Added Dec 9, 9:59 AM
Type:Labor, Travel
Status:Open
Qty:3, 178
⏱️
▶
2
Labor Added Dec 9, 11:47 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 58m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonDec 11, 9:50 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 21h, 0m
⏳3.0 business days
🧾
Invoice Created Dec 15, 7:51 AM
Invoice Number:SM-248731
Bottlenecks
Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Assigned
Duration: 22.0 business days (threshold: 4.0 business hours)
Exceeded by 21.5 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)