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WO-01310288 ↗ ServiceMax

Bass Medical Group • Inspection • PSM

📍 Bass Medical Group — 175 North Jackson Avenue, San Jose CA, 95116

Oct 20, 2025 → Jan 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (42 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 23, 2025
3 business days (counted)
Running total: 3 of ? biz days used
45d
▶ Clock Running
Status: Assigned
Oct 23 → Dec 31, 2025
45 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 6, 2026
3 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 52 of ? biz days used
Created: Oct 20, 2025 Completed: Jan 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 20 → Oct 20 Created ▶ Running 0 0
Oct 20 → Oct 23 Ready for Scheduling ▶ Running 3 3
Oct 23 → Dec 31 Assigned ▶ Running 45 48
Dec 31 → Jan 6 Scheduled ▶ Running 3 51
Jan 6 → Jan 7 Tech On Site ▶ Running 1 52
Dispatch 0.8d
Coordinators 52.7d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.8 days
Over SLA
Coordinators
52.7 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Oct 20, 2025 Due: Dec 31, 2025 Completed: Jan 7, 2026 (6 days late)
📅
52.7 days Total Age
⏱️
46.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
50.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536683
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 39 pieces https://www.ebiotrack.com/inspection.php?iid=30757
Priority
Standard
Origin
Email
Reason
New Case
Contact
Hitexa Desai
Owner
Leona Coonrod
Created
Oct 20, 2025
Work Orders from this Case (1)
WO-01310288 (current) Invoiced
Inspection • Angel Rios
Created: Oct 20, 2025 • Closed: Jan 7, 2026
Completed with significant delays
Invoiced • 135 days old
🚨
Primary Delay 46.0 days stuck in "Assigned"
⏱️
Total Delay 50.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Scheduling
3.4d / 1.0d SLA
Assigned
46.0d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-31 Mburris email from POC to set Hitexa

12-31 Mburris email sent to POC

12-31 Mburris LM on Vmail 

12-22 Mburris called LM on Vmail for POC 

🔧 Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service for 37 pieces. During the inspection 1 unit was added and 3 pieces retired from use.
🔍 Technician Findings
Perform Annual Equipment Electrical Safety Test And Calibration Service for 39 pieces.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 39 pieces https://www.ebiotrack.com/inspection.php?iid=30757

Timeline

📞
Case Linked Oct 20, 7:00 AM
Case Number: 00536683
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
Work Order Created Oct 20, 10:42 AM
Work Order: WO-01310288
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Leona Coonrod Oct 20, 4:56 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6h 13m
3.9 business days
👷
2 Technician Assigned Oct 23, 12:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 19h
🚨 46.0 business days
🗓️
2 Status: Scheduled Dec 31, 4:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-06T18:00:00.000+0000
4.0 business days
🔧
Status: Tech On Site by Angel Rios Jan 6, 3:43 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 23h
⏱️
4x Labor Added Jan 6, 7:14 PM
Type: Labor, Travel
Status: Open
Qty: 3.25, 4, 112
⏱️
2 Labor Added Jan 7, 12:26 AM
Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 44m, 0m
2.0 business days
🔩
3 Parts Added Jan 8, 1:30 PM
Parts Added → Status: Ready to Bill → Status: Invoice Pending
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Diane Patton Jan 8, 1:35 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.0 business days
🧾
Invoice Created Jan 11, 10:17 PM
Invoice Number: SM-250812

Bottlenecks

Entered
Duration: 6.2 business hours (threshold: 4.0 business hours)
Exceeded by 2.2 business hours
Ready for Scheduling
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Assigned
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00536683
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Angel Rios
Scheduled
Jan 6, 1:00 PM
Created
Oct 20, 10:42 AM
Invoice #
SM-250812

Work Details (6)

Name Type Status Qty Amount Date
WL-03055485 Labor Open 3.25 $0.00 Jan 6, 7:14 PM
WL-03055486 Labor Open 4 $2,215.00 Jan 6, 7:14 PM
WL-03055487 Travel Open 112 - Jan 6, 7:14 PM
WL-03055488 Travel Open 112 - Jan 6, 7:14 PM
WL-03055864 Labor Open 3 $0.00 Jan 7, 12:26 AM
WL-03057637 Parts Open 1 $297.00 Jan 8, 1:30 PM

Details