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WO-01310290 ↗ ServiceMax

Thundermist Health Center • Inspection • PSM

📍 Villa Nova Middle School — 240 Florence Drive, Woonsocket RI, 02895

Oct 20, 2025 → Dec 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (26 biz days late)
Active: 36 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Oct 20 → Oct 27, 2025
5 business days (counted)
Running total: 5 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Oct 27 → Dec 10, 2025
29 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 12, 2025
2 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 36 of ? biz days used
Created: Oct 20, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 20 → Oct 20 Created ▶ Running 0 0
Oct 20 → Oct 20 Ready for Scheduling ▶ Running 0 0
Oct 20 → Oct 27 Assigned ▶ Running 5 5
Oct 27 → Dec 10 Scheduled ▶ Running 29 34
Dec 10 → Dec 10 Entered ▶ Running 0 34
Dec 10 → Dec 10 Assigned ▶ Running 0 34
Dec 10 → Dec 12 Scheduled ▶ Running 2 36
Dec 12 → Dec 12 Tech On Site ▶ Running 0 36
Dispatch 0.0d
Coordinators 38.4d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.4 days
Over SLA
Field Work
1.1 days
Billing
0.0 days
Created: Oct 20, 2025 Due: Dec 31, 2025 Completed: Dec 13, 2025 (18 days early)
📅
37.0 days Total Age
⏱️
30.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
35.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536676
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 16 pcs https://www.ebiotrack.com/inspection.php?iid=30750
Priority
Standard
Origin
Email
Reason
New Case
Contact
Deborah Cote
Owner
Jessica Sells
Created
Oct 20, 2025
Work Orders from this Case (1)
WO-01310290 (current) Invoiced
Inspection • James Duff
Created: Oct 20, 2025 • Closed: Dec 12, 2025
Completed with significant delays
Invoiced • 135 days old
🚨
Primary Delay 30.0 days stuck in "Scheduled"
⏱️
Total Delay 35.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
5.5d / 0.5d SLA
Scheduled
32.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/27 Ksmith -- Scheduled for 12/12 with Deborah

10/27 KSmith -- Followed up with Deborah to see if 12/12 works

10/20 KSmith -- Deborah is going to check if the date works and let me know

10/20 KSmith -- Sent email to schedule for 12/12

🔧 Work Performed
12/12/2025 JWD Located all biomedical equipment and perform annual inspection, calibration and electrical safety tests for this site. Total of bed equipment inspected is 20. Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion.
🔍 Technician Findings
12/12/2025 JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform annual inspection, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 16 pcs https://www.ebiotrack.com/inspection.php?iid=30750

Timeline

📞
Case Linked Oct 20, 7:00 AM
Case Number: 00536676
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 20, 10:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 20, 4:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 21m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Oct 27, 11:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-12T14:00:00.000+0000
🚨 30.0 business days
🆕
▶
4 Status: Entered Dec 10, 5:12 PM
Status: Entered → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: James Duff
👷
Status: Assigned by Kourtney Smith
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-12T14:00:00.000+0000
⏳ 2.8 business days
🔧
Status: Tech On Site by James Duff Dec 12, 9:23 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 16h
⏱️
2x Labor Added Dec 12, 10:22 AM
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Dec 12, 10:29 AM
Status: Completed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Dec 12, 10:37 AM
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Dec 12, 10:17 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Dec 12, 10:45 PM
Labor Added → Status: Closed
🏁
Status: Closed by James Duff
From: Completed
To: Closed
Duration in Previous: 12h 17m
⏳ 3.2 business days
📄
▶
3 Status: Ready to Bill Dec 17, 10:56 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-249272

Bottlenecks

Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.7 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00536676
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
James Duff
Scheduled
Dec 12, 9:00 AM
Created
Oct 20, 10:43 AM
Invoice #
SM-249272

Work Details (9)

Name Type Status Qty Amount Date
WL-03035657 Labor Open 1.5 $0.00 Dec 12, 10:22 AM
WL-03035658 Labor Open 1.5 $495.00 Dec 12, 10:22 AM
WL-03035662 Expenses Open 1 $0.00 Dec 12, 10:33 AM
WL-03035667 Expenses Open 1 $0.00 Dec 12, 10:37 AM
WL-03036716 Expenses Open 1 $0.00 Dec 12, 10:17 PM
WL-03036717 Expenses Open 1 $0.00 Dec 12, 10:17 PM
WL-03036718 Expenses Open 1 $0.00 Dec 12, 10:17 PM
WL-03036719 Expenses Open 1 $0.00 Dec 12, 10:17 PM
WL-03036763 Labor Open 9 $0.00 Dec 12, 10:45 PM

Details