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← WO Overview

WO-01310299 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 Dept Air Force — 7219 N Litchfield Rd, Luke Air Force Base AZ, 85309-1529

Oct 20, 2025 → Oct 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 24, 2025
✗ SLA Missed
Active: 4 biz days
🕐 Clock stopped: Completed (Oct 25, 2025)
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 24, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 24 → Oct 25, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 20, 2025 Completed: Oct 25, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 20 → Oct 20 Created ▶ Running 0 0
Oct 20 → Oct 20 Ready for Scheduling ▶ Running 0 0
Oct 20 → Oct 20 Assigned ▶ Running 0 0
Oct 20 → Oct 24 Scheduled ▶ Running 4 4
Oct 24 → Oct 25 Tech On Site ▶ Running 0 4
Dispatch 0.0d
Coordinators 5.0d
Field Work 0.4d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Field Work
0.4 days
Billing
0.1 days
Created: Oct 20, 2025 Due: Oct 24, 2025 Completed: Oct 25, 2025 (on time)
📅
5.0 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Andrew Przybyla — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 24, 2025
Visit 2 Oct 25, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536670
Dispatch Request for Midmark Delivery - Dept Air Force Luke AFB, AZ SO 8658751 Delivering 24OCT2025
Closed
MSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Tony Small, will email an introduction to the POC within 48 hours prior to the delivery and install. This email will be confirming that their Pass and ID will be ready for the team to receive their visitor paperwork. Arrive on scheduled time to meet with Tony Small at the base pass and ID, at 2 pm. Please bring a passport or driver's license with a star ID. Assist Tony by testing exam chairs for all functions and capturing serial numbers for each room they are assigned. Fill our Serial Number Tracking file and provide back to Tony Small. Assist in filling out out the Proof of Delivery (POD), get the driver and customer signatures. <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< *Request Type: Medical Equipment Delivery *Date of Delivery: 10/24/2025 *Delivery Time: 4:30 *Time Technician needs to arrive at location: 2 pm at base Pass and ID., bring drivers license with star ID or passport. *Estimated Time on Site (hours): 8 Hours *Product: 626-001 qty 28 with support rails.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Anthony Small
Owner
John Rolston
Created
Oct 20, 2025
Work Orders from this Case (1)
WO-01310299 (current) Invoiced
Delivery • Andrew Przybyla
Created: Oct 20, 2025 • Closed: Oct 25, 2025
Completed with minor delays
Invoiced • 135 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/29/25 NSuarez chattered AM not sure if this is an installation or delivery per case seems to be a delivery but everything else is listed as installation.

🔧 Work Performed
Tech plugged in the chairs and connected the side rails. Tech then function tested all 28 chairs. Tech filled out all the paperwork and attached them to the WO.
🔍 Technician Findings
Tech arrived on site and helped with the delivery of 28 626-001 chairs.
⚠️ Problem Description
EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Tony Small, will email an introduction to the POC within 48 hours prior to the delivery and install. This email will be confirming that their Pass and ID will be ready for the team to receive their visitor paperwork. Arrive on scheduled time to meet with Tony Small at the base pass and ID, at 2 pm. Please bring a passport or driver's license with a star ID. Assist Tony by testing exam chairs for all functions and capturing serial numbers for each room they are assigned. Fill our Serial Number Tracking file and provide back to Tony Small. Assist in filling out out the Proof of Delivery (POD), get the driver and customer signatures.
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Oct 20, 12:07 AM
Case Number: 00536670
Subject: Dispatch Request for Midmark Delivery - Dept Air Force Luke AFB, AZ SO 8658751 Delivering 24OCT2025
Status: Closed
📋
2 Work Order Created Oct 20, 11:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
3 Status: Assigned Oct 20, 11:17 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h6e00000IICttAAH, Andrew Przybyla
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-24T21:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Andrew Przybyla Oct 24, 5:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 5h
🚗
2x Travel Added Oct 24, 7:05 PM
Type: Travel, Expenses
Status: Open
Qty: 80, 1
⏱️
3x Labor Added Oct 25, 12:03 AM
Type: Labor, Expenses
Status: Open
Qty: 7, 2, 1
✔️
Status: Completed by Andrew Przybyla Oct 25, 12:14 AM
From: Tech On Site
To: Completed
Duration in Previous: 7h 13m
🏁
Status: Closed by Andrew Przybyla Oct 25, 2:00 AM
From: Completed
To: Closed
Duration in Previous: 1h 46m
3.0 business days
📄
2 Status: Ready to Bill Oct 29, 12:24 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💵
Status: Billing Review by Nancy Suarez Oct 29, 12:35 PM
From: Invoice Pending
To: Billing Review
Duration in Previous: 8m
💰
Status: Invoiced by Nancy Suarez Oct 29, 12:53 PM
From: Billing Review
To: Invoiced
Duration in Previous: 17m
3.0 business days
🧾
Invoice Created Oct 31, 7:16 PM
Invoice Number: SM-245049

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00536670
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Oct 24, 5:00 PM
Created
Oct 20, 11:09 AM
Invoice #
SM-245049

Work Details (5)

Name Type Status Qty Amount Date
WL-02983783 Travel Open 80 $0.00 Oct 24, 7:05 PM
WL-02983784 Expenses Open 1 $0.00 Oct 24, 7:05 PM
WL-02984060 Labor Open 7 $770.00 Oct 25, 12:03 AM
WL-02984061 Labor Open 2 $0.00 Oct 25, 12:03 AM
WL-02984062 Expenses Open 1 $0.00 Oct 25, 12:03 AM

Details