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← WO Overview

WO-01310300 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 MD Now Clearwater — 2420 Gulf to Bay Blvd. Suite 105, Clearwater FL, 33765

Oct 20, 2025 → Dec 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (28 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Dec 1, 2025
27 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 27 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 16, 2025
11 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 38 of ? biz days used
Created: Oct 20, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 20 → Oct 20 Created ▶ Running 0 0
Oct 20 → Dec 1 Ready for Scheduling ▶ Running 27 27
Dec 1 → Dec 1 Assigned ▶ Running 0 27
Dec 1 → Dec 16 Scheduled ▶ Running 11 38
Dec 16 → Dec 16 Tech On Site ▶ Running 0 38
Dispatch 0.0d
Coordinators 39.8d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.8 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Oct 20, 2025 Due: Dec 31, 2025 Completed: Dec 16, 2025 (15 days early)
📅
39.0 days Total Age
⏱️
28.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
38.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536680
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 40 pcs https://www.ebiotrack.com/inspection.php?iid=30754
Priority
High
Origin
Email
Reason
New Case
Contact
Mildrey Velazquez
Owner
Jessica Sells
Created
Oct 20, 2025
Work Orders from this Case (1)
WO-01310300 (current) Invoiced
Inspection • Anthony Wright
Created: Oct 20, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 135 days old
🚨
Primary Delay 28.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 38.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
28.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
11.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

12/1/25 AJinerson - Received email back from POC Mildrey confirming tech visit for Tuesday, 12/16 with eta between 10:30am-12:30pm.

Asking Mildrey to confirm who POC onsite will be and any further arrival instructions needed.

POC onsite: Mildrey (Millie) Velazquez


12/1/25 AJinerson - Sent email to POC Mildrey offering tech visit on Tuesday, 12/16 between 10:30am-12:30pm (since site requesting to schedule on a Tues. or Thurs.)


12/1/25 AJinerson - Called POC Mildrey to follow up and schedule. Went straight to VM and left message regarding scheduling. 


Scheduling ahead needed: Yes 

Certain day or time: Tuesday or Thursday

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: No


11/06/2025 LHill-rec'd email from Mildrey-I'm good with either day... just let me know what day and time so I can let my staff know in case I have to step out. Thanks


11/05/2025 LHill-sent email to Mildrey Velazquez-Do we need to schedule with you in advance so you know the date or just any Tuesday Or Thursday?


11/05/2025 LHill-rec'd email from Mildrey Velazquez-I'm at the South location on Tuesdays and Thursday... any day would work. Let me know. Thank you. See logged email.


11/05/2025 LHill-sent email to Mildrey Velazquez at mildrey.velazquez@mdnow.com to confirm contact & equipment.


11/05/2025 LHill-LM at 813) 316-8540 for Mildrey Velazquez to confirm contact & equipment.

🔧 Work Performed
12/16/25 AMW - Performed annual inspection on all medial equipment located. Total of 39 pieces of equipment inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍 Technician Findings
12/16/25 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 40 pcs https://www.ebiotrack.com/inspection.php?iid=30754

Timeline

📞
Case Linked Oct 20, 7:00 AM
Case Number: 00536680
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 20, 11:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 28.0 business days
👷
▶
2 Technician Assigned Dec 1, 12:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 42d 2h
📅
▶
2 Dispatch Scheduled Dec 1, 12:51 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 30m
⚠️ 7.0 business days
💵
2x Expenses Added Dec 9, 3:14 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Dec 12, 3:14 PM
Scheduled For: 2025-12-16T13:00:00.000+0000, 2025-12-16T14:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Anthony Wright Dec 16, 8:44 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 19h
⏱️
5x Labor Added Dec 16, 9:47 AM
Type: Labor, Travel
Status: Open
Qty: 0.25, 2.75, 1, 55
✔️
Status: Completed by Anthony Wright Dec 16, 12:59 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 15m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 18, 2:23 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 19, 4:03 PM
Invoice Number: SM-249383

Bottlenecks

Ready for Scheduling
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Scheduled
Duration: 11.8 business days (threshold: 2.0 business days)
Exceeded by 9.8 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00536680
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Dec 16, 9:00 AM
Created
Oct 20, 11:09 AM
Invoice #
SM-249383

Work Details (7)

Name Type Status Qty Amount Date
WL-03031657 Expenses Open 1 $0.00 Dec 9, 3:14 PM
WL-03031658 Expenses Open 1 $0.00 Dec 9, 3:14 PM
WL-03038999 Labor Open 0.25 $0.00 Dec 16, 9:47 AM
WL-03039000 Labor Open 2.75 $855.00 Dec 16, 9:47 AM
WL-03039001 Labor Open 1 $0.00 Dec 16, 9:47 AM
WL-03039002 Travel Open 1 - Dec 16, 9:47 AM
WL-03039003 Travel Open 55 - Dec 16, 9:47 AM

Details