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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310310 ↗ ServiceMax

Weston Pediatrics • Inspection • PSM

📍 Weston Pediatrics — 486 Boston Post Rd, Weston MA, 02493

Oct 20, 2025 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (73 biz days late)
Active: 82 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 21, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 23 → Oct 28, 2025
3 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Oct 30, 2025
2 business days (counted)
Running total: 8 of ? biz days used
30d
▶ Clock Running
Status: Assigned
Oct 30 → Dec 16, 2025
30 business days (counted)
Running total: 38 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Dec 16 → Feb 2, 2026
31 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Entered
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 69 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 21, 2026
13 business days (counted)
Running total: 82 of ? biz days used
Created: Oct 20, 2025 Completed: Feb 21, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Oct 20 → Oct 20 Created ▶ Running 0 0
Oct 20 → Oct 21 Ready for Scheduling ▶ Running 1 1
Oct 21 → Oct 23 Assigned ▶ Running 2 3
Oct 23 → Oct 28 On Hold ▶ Running 3 6
Oct 28 → Oct 30 Ready for Scheduling ▶ Running 2 8
Oct 30 → Dec 16 Assigned ▶ Running 30 38
Dec 16 → Feb 2 Scheduled ▶ Running 31 69
Feb 2 → Feb 2 Entered ▶ Running 0 69
Feb 2 → Feb 2 Assigned ▶ Running 0 69
Feb 2 → Feb 21 Scheduled ▶ Running 13 82
Dispatch 0.0d
Holding 4.0d (excluded)
Coordinators 83.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
4.0 days
Coordinators
83.8 days
Over SLA
Billing
0.0 days
Created: Oct 20, 2025 Due: Feb 27, 2026 Completed: Feb 21, 2026 (6 days early)
📅
83.0 days Total Age
⏱️
31.5d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
78.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536677
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 74 Pcs https://www.ebiotrack.com/inspection.php?iid=30751
Priority
Standard
Origin
Email
Reason
New Case
Contact
MEAGAN TRENTSCH
Owner
Kimberly Hardison
Created
Oct 20, 2025
Work Orders from this Case (1)
WO-01310310 (current) Invoiced
Inspection • Nick O'Neill
Created: Oct 20, 2025 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 135 days old
🚨
Primary Delay 31.5 days stuck in "Scheduled"
⏱️
Total Delay 78.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.5d / 1.0d SLA
Assigned
33.9d / 0.5d SLA
On Hold
4.0d
Scheduled
45.5d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/16 KSmith -- Scheduled for 2/20 with Meaghan. 9-11am

12/16 KSmith -- Followed up with Meaghan to see if there was an update on what dates would work in February for the inspection

12/1 KSmith -- Followed up with Meaghan to see if there was an update on what dates would work in February for the inspection

11/24 KSmith -- Followed up with Meaghan to see if there was an update on what dates would work in February for the inspection

11/3 KSmith -- Meaghan is going to check the dates and let me know what works

11/3 KSmith -- Sent email to schedule for 2/3

10/30 KSmith -- Sent email to schedule for 2/3

10/23 KSmith -- Site would like to keep their inspection schedule in February, not December.

10/23 KSmith -- Megan advised they are not due until February. Advised their correct inspection cycle should be completed in December but if they wish to keep February we can do that as well. Awaiting response on which month they would prefer

10/22 KSmith -- Sent email to schedule for 12/19

10/21 KSmith -- Sent email to schedule for 12/19

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 74 Pcs https://www.ebiotrack.com/inspection.php?iid=30751

Timeline

📞
Case Linked Oct 20, 7:00 AM
Case Number: 00536677
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 20, 11:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
2 Technician Assigned Oct 21, 11:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 50m
3.0 business days
⏸️
Status: On Hold by Kourtney Smith Oct 23, 9:49 AM
From: Assigned
To: On Hold
Duration in Previous: 1d 22h
4.0 business days
📅
Status: Ready for Scheduling by Scott Berry Oct 28, 3:59 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 5d 6h
3.0 business days
👷
2 Technician Assigned Oct 30, 1:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 21h
🚨 31.0 business days
🗓️
2 Status: Scheduled Dec 16, 3:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-20T14:00:00.000+0000
🚨 32.0 business days
🆕
3 Status: Entered Feb 2, 11:09 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h8Y00000HmPmRQAV, Nick O'Neill
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-20T14:00:00.000+0000
🚨 14.0 business days
⏱️
2 3x Labor Added Feb 20, 7:51 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 18d 8h, 0m
3.5 business days
📄
3 Status: Ready to Bill Feb 25, 10:09 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254851
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Assigned
Duration: 30.9 business days (threshold: 4.0 business hours)
Exceeded by 30.4 business days
Scheduled
Duration: 31.5 business days (threshold: 2.0 business days)
Exceeded by 29.5 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00536677
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Feb 20, 9:00 AM
Created
Oct 20, 11:31 AM
Invoice #
SM-254851

Work Details (3)

Name Type Status Qty Amount Date
WL-03114664 Labor Open 1.5 $0.00 Feb 20, 7:51 PM
WL-03114665 Labor Open 4.5 $2,161.40 Feb 20, 7:51 PM
WL-03114666 Labor Open 1.5 $0.00 Feb 20, 7:51 PM

Details