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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310362 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Allure Veterinary Partners — 4036 SUNRISE BLVD STE 140, RANCHO CORDOVA CA, 95742-692

Oct 20, 2025 → Oct 27, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 24, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 27, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 21, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 27, 2025
4 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
Created: Oct 20, 2025 Completed: Oct 27, 2025
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 20 → Oct 20 Created ▶ Running 0 0 / 4
Oct 20 → Oct 21 Ready for Scheduling ▶ Running 1 1 / 4
Oct 21 → Oct 21 Assigned ▶ Running 0 1 / 4
Oct 21 → Oct 27 Scheduled ▶ Running 4 5 / 4
Oct 27 → Oct 27 Tech On Site ▶ Running 0 5 / 4
Dispatch 0.0d
Coordinators 6.9d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.9 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Oct 20, 2025 Due: Oct 31, 2025 Completed: Oct 27, 2025 (4 days early)
📅
5.7 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536759
Midmark Service Request Dispatch Authorization - WO-00117529
Closed
Zone 1 WD C573, C573, C103, C382, C103 For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! Ship Exchanged Open 733559 002-0505-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Caroline Saenz
Owner
Jessica Sells
Created
Oct 20, 2025
Work Orders from this Case (1)
WO-01310362 (current) Invoiced
Repair • Justin Armas
Created: Oct 20, 2025 • Closed: Oct 27, 2025
Completed with minor delays
Invoiced • 135 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025jsells

Allure Veterinary Partners4036 SUNRISE BLVD STE 140

RANCHO CORDOVA

CA

957426921

US

Number of Packages: 1

UPS Service: UPS GROUND

Return Service: SERVICE

Weight: 1.2 LBS

10/25 KHardison: Updated due date.

Your shipment

1ZE444250346766685

Estimated delivery

Monday, October 27 between 9:45 A.M. - 12:45 P.M.


10-21 Mburris email from POC to set.....10:00 am works for us, 


Thank you

10-21 Mburris email sent to POC

10-21 Mburris

1ZE444250346766685

Estimated delivery

Friday, October 24 between 9:30 A.M. - 11:30 A.M


10/21/2025jsells

Ship To Name: Allure Veterinary Partners Ship To Address: 4036 SUNRISE BLVD STE 140 Ship To City/State: RANCHO CORDOVA, CA 95742-6921 Waybill (Tracking #): 1ZE444250346766685 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 20-OCT-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-0505-00 SERIAL #: DESCRIPTION: HEATER KIT M11 (120V)


10/20/2025jsells

spoke with Sephanie and I gave her the WO# and told her a coordinator will call them to schedule

🔧 Work Performed
new heating element
🔍 Technician Findings
Several error codes
⚠️ Problem Description
Zone 1 WD C573, C573, C103, C382, C103 For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! Ship Exchanged Open 733559 002-0505-00 1.00000
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Oct 20, 11:12 AM
Case Number: 00536759
Subject: Midmark Service Request Dispatch Authorization - WO-00117529
Status: Closed
📋
▶
2 Work Order Created Oct 20, 2:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Status: Assigned Oct 21, 10:37 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Justin Armas
🗓️
▶
2 Status: Scheduled Oct 21, 12:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-27T17:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Michael Burris Oct 24, 6:28 PM
Scheduled For: 2025-10-27T16:00:00.000+0000
⏳ 1.7 business days
🔧
Status: Tech On Site by Justin Armas Oct 27, 11:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 23h
✔️
Status: Completed by Justin Armas Oct 27, 3:07 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 19m
⏱️
5x Labor Added Oct 27, 3:37 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2.5, 12
🏁
Status: Closed by Justin Armas Oct 27, 3:44 PM
From: Completed
To: Closed
Duration in Previous: 37m
📄
▶
3 Status: Ready to Bill Oct 28, 2:29 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Nov 2, 3:37 PM
Invoice Number: SM-244990

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

📞
Case 00536759
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Justin Armas
Scheduled
Oct 27, 12:00 PM
Created
Oct 20, 2:05 PM
Invoice #
SM-244990

Work Details (5)

Name Type Status Qty Amount Date
WL-02985578 Labor Open 0.5 $0.00 Oct 27, 3:37 PM
WL-02985579 Labor Open 2.5 $275.00 Oct 27, 3:37 PM
WL-02985580 Labor Open 0.5 $0.00 Oct 27, 3:37 PM
WL-02985581 Travel Open 12 $110.00 Oct 27, 3:37 PM
WL-02985582 Travel Open 12 $0.00 Oct 27, 3:37 PM

Details