Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310381 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Paramount Animal Care — 1576 W Deer Crest St, #110,, MERIDIAN, ID, 83646

Oct 20, 2025 → Oct 22, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 24, 2025
✓ SLA Met (2 biz days early)
Active: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 22, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 21, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 22, 2025
1 business day (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Oct 20, 2025 Completed: Oct 22, 2025
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 20 → Oct 20 Created ▶ Running 0 0 / 4
Oct 20 → Oct 21 Ready for Scheduling ▶ Running 1 1 / 4
Oct 21 → Oct 21 Assigned ▶ Running 0 1 / 4
Oct 21 → Oct 22 Scheduled ▶ Running 1 2 / 4
Oct 22 → Oct 22 Tech On Site ▶ Running 0 2 / 4
Dispatch 0.0d
Coordinators 3.8d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.8 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Oct 20, 2025 Due: Oct 27, 2025 Completed: Oct 22, 2025 (5 days early)
📅
2.7 days Total Age
⏱️
2.4d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536733
Midmark Service Request Dispatch Authorization - WO-00117517
Closed
Zone 1 Dispatch Type Repair Email drmarkf@paramountanimal.com PROBLEM SUMMARY NWD C232 ADDITIONAL NOTES Dr. Fineman is needing service ASAP due to surgeries scheduled this week. Part is shipping UPS Next Day Air. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! Ship Exchanged Open 733519 002-10017-00 1.00000
Priority
Critical
Origin
Email
Reason
New Case
Contact
Mark Fineman
Owner
Kimberly Hardison
Created
Oct 20, 2025
Work Orders from this Case (1)
WO-01310381 (current) Invoiced
Repair • Michah Brackett
Created: Oct 20, 2025 • Closed: Oct 22, 2025
Completed with minor delays
Invoiced • 135 days old
🚨
Primary Delay 2.4 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10-21 Mburris call from Midmark with POC to set 

10/21/2025jsells

UPS Exception Notification, Tracking Number 1ZE444250175734980

Delivered

MERIDIAN, ID, US

10/21/2025, 10:02 A.M.


The status of your package has changed.

10-21 Mburris email sent to POC

10-21 Mburris called site N/A 

10-21 Mburris

1ZE444250175734980

Scheduled Delivery

Today, October 21 by 5:00 P.M


10/20/2025 SRobinson- Order No: 733519


Customer PO No: SR1478444


Customer: Paramount Animal Care


Service Request NO: 1478444


Ship To Name: Paramount Animal Care


Ship To Address: 1576 W Deer Crest St #110   


Ship To City/State: MERIDIAN, ID 83646


Waybill (Tracking #): 1ZE444250175734980


Carrier: UPS-Air-Next Day Air


The following items have shipped from Midmark Corporation on: 20-OCT-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-10017-00 SERIAL #: DESCRIPTION: Kit, M11 115V Manifold


10/20 KHardison, Left a vm regarding WO. Advised that a coordinator will call for scheduling, once shipping is confirmed for parts.

🔧 Work Performed
replaced old manifold that was full of sludge with new one sent out by midmark. did 2 test cycles and functional test per midmark specs. no issues.
🔍 Technician Findings
Zone 1 Dispatch Type Repair Email drmarkf@paramountanimal.com PROBLEM SUMMARY NWD C232 ADDITIONAL NOTES Dr. Fineman is needing service ASAP due to surgeries scheduled this week. Part is shipping UPS Next Day Air. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! Ship Exchanged Open 733519 002-10017-00 1.00000
⚠️ Problem Description
Zone 1 Dispatch Type Repair Email drmarkf@paramountanimal.com PROBLEM SUMMARY NWD C232 ADDITIONAL NOTES Dr. Fineman is needing service ASAP due to surgeries scheduled this week. Part is shipping UPS Next Day Air. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! Ship Exchanged Open 733519 002-10017-00 1.00000
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Oct 20, 10:11 AM
Case Number: 00536733
Subject: Midmark Service Request Dispatch Authorization - WO-00117517
Status: Closed
📋
▶
2 Work Order Created Oct 20, 2:46 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Oct 21, 10:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 55m
📅
▶
2 Dispatch Scheduled Oct 21, 2:50 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 4h 4m
⏳ 2.0 business days
🔧
Status: Tech On Site by Michah Brackett Oct 22, 4:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 1h
⏱️
▶
2 5x Labor Added Oct 22, 5:01 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Michah Brackett
From: Tech On Site
To: Completed
Duration in Previous: 27m
🏁
Status: Closed by Michah Brackett Oct 22, 5:08 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 2.9 business days
📄
Status: Ready to Bill by Nancy Suarez Oct 24, 2:40 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1d 21h, 0m
💰
Status: Invoiced by Nancy Suarez Oct 24, 2:45 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:41 PM
Invoice Number: SM-244709

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Assigned
Duration: 4.1 business hours (threshold: 4.0 business hours)
Exceeded by 0.1 business hours
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00536733
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Michah Brackett
Scheduled
Oct 22, 12:00 PM
Created
Oct 20, 2:46 PM
Invoice #
SM-244709

Work Details (5)

Name Type Status Qty Amount Date
WL-02980377 Labor Open 1.5 $0.00 Oct 22, 5:01 PM
WL-02980378 Labor Open 3 $330.00 Oct 22, 5:01 PM
WL-02980379 Labor Open 1.5 $0.00 Oct 22, 5:01 PM
WL-02980380 Travel Open 75 $110.00 Oct 22, 5:01 PM
WL-02980381 Travel Open 75 $0.00 Oct 22, 5:01 PM

Details