Oak Street Health - 48 Hour - 106222: New Work Order Assigned
Closed
Work Order #106222
Work Order Description:
Welch Allyn BP machine, never tagged, and does not work, serial number 100052832025
Welch Allyn BP machine, does not work, EMSAR tag 6224811
Welch Allyn Connex Spot BP machine, never tagged, serial number 100077402025
McKesson EKG machine, EMSAR tag 13095099, will not print, error message "printer cue fault", have rearranged paper every way possible
Really need tech on site to assess multiple pieces of medical equipment
Facilities Team Contact:
Angie LittleEmail:
angela.little@oakstreethealth.com
Vendor:
EMSAR
Status: Assigned - Pending Acceptance
Check In/Out:
Dial: +1 844-980-4674
IVR ID: 7698
Assignment ID: 109807
10/21/2025 LHill-response from Corrine-Hi Laura, yes, that would be great to have someone there tomorrow as this location does not have a current manager and I will actually be there tomorrow. I would like to get all the needs sorted out and more parts ordered if needed as there are multiple pieces of equipment that are out of service at that center, creating delays in patient care. see logged email on WO-01310404.
10/21/2025 LHill-sent email to Corinne Lawshea-We currently have availability on 10/22/2025 with an arrival window between 8am-10am. However, we have 2 other workorders that we are waiting for parts to ship out for an EKG machine and BP machine. Do you want to wait and schedule all of this work at the same time after you receive the parts or go ahead and have a tech onsite to repair the 4 workorders? Please let us know if this works for you, or if another date or time would be more convenient. See logged email on WO-01310404.
10/21/2025 LHill-LM at 269-254-1475 for Corinne Lawshea. Trying to schedule tech visit.
🔧Work Performed
10-22-25 CTM - Performed NIBP and add EBT Inventory . Notify POC Corinne Lawshea of findings and completion.
🔍Technician Findings
10-22-25 CTM - Perform NIBP and add EBT Inventory . Notify POC Corinne Lawshea of findings and completion.
⚠️Problem Description
Perform NIBP and add to EBT Inventory.
Work Order #106222
Welch Allyn Connex Spot BP machine, never tagged, serial number 100077402025 https://www.ebiotrack.com/workorder.php?wo=69084
📅
WO-01310405 - Virtual Tech - Field Repair - Raleigh - Oak Street Health - Southeast Raleigh
Oct 22, 2025 10:15am – 11:15am
Work Order: WO-01310405
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Southeast Raleigh
Address: 3416 Poole Road, Suite 120, Raleigh, NC 27610
Manufacturer:
Model #:
Serial #:
Contact Name: Corinne Lawshea
Contact Phone: 269-254-1475
Contact Email: corinne.lawshe
Timeline
📞
Case Linked Oct 20, 3:27 PM
Case Number:00536895
Subject:Oak Street Health - 48 Hour - 106222: New Work Order Assigned
Status:Closed
📋
▶
2
Work Order Created Oct 20, 4:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Oct 21, 10:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 23m
🗓️
▶
2
Status: Scheduled Oct 21, 1:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For:2025-10-22T14:15:00.000+0000
🔧
Status: Tech On Site by Christopher MorningOct 22, 9:19 AM
From:Scheduled
To:Tech On Site
Duration in Previous:19h 49m
⏱️
▶
3
Labor Added Oct 22, 9:40 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Christopher Morning
From:Tech On Site
To:Completed
Duration in Previous:20m
🏁
Status: Closed by Christopher Morning
From:Completed
To:Closed
Duration in Previous:1m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonOct 24, 10:23 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 0h
⚠️6.0 business days
📨
Status: Invoice Pending by Diane PattonOct 31, 3:56 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:7d 5h
💰
Status: Invoiced by Diane PattonOct 31, 4:03 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⏳2.0 business days
🧾
Invoice Created Nov 3, 11:36 AM
Invoice Number:SM-245414
Bottlenecks
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)