12/9 MOwens Sent email to Jonathan asking to schedule the repair visit for Thurs. 12/11.
12/4/2025 Sramen - WO 1310432 was changed to a parts order so we can schedule 1310426 & 1310412. Updated due date to P3 from today.
12/3/2025 Sramen - pushed due date a little while waiting on update on other WOs. Also instructed ASC to reach out to the customer to verify they want to wait.
11/26/2025 WO 1310432 is in incomplete status. Need to do WO 1310412, 1310426 & 1310432 together.
11/26/25 RBerry- LM with Jonathan Maulden to reschedule. Per tech notes equipment was not available when onsite.
11/21 MOwens Jonathan replied back that next Monday or Tuesday works for the visit. Replied back scheduling for Tues. 11/25.
11/19/25 RCook- Updated due date based on parts.
11/17/2025 LHill-tracked parts. Awaiting on parts for WO-01310432, WO-01310431, WO-01310429, WO-01310428, WO-01310426, WO-01310414, WO-01310412, and WO-01310410.
🔧Work Performed
New component installed
Unit cycle tested
🔍Technician Findings
Unit located
Seat panels installed broken
⚠️Problem Description
Q-00030627
Cabarrus County EMS
Site: Cabarrus County EMS
Customer: CABARRUS COUNTY EMS
Customer #: 2861340
793 Cabarrus Ave West Concord, NC 28027
Inspection #: 29853
Asset ID: 13284021
Model: Ferno Washington Inc - Model 59-T EZ-Glide
Notes: Out of range. Follow-up required. Back panel cracked- 2390551x1 https://www.ebiotrack.com/workorder.php?wo=69088
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📧
Email:Re: Cabarrus Co EMS Stair Chair Repairs
Completed Dec 9, 2025
From: JAMaulden@cabarruscounty.us
To: mowens@emsar.com
Cc: laura.hill@emsar.com
yes Jonathan Maulden, BS, NRPDeputy Chief - Operations Emergency Medical ServicesCabarrus CountyO: 704-920-2614 M: 980-521-1542F: 704-782-9286On Dec 9, 2025, at 9:58 AM, Melissa Owens <mowens@emsar.com> wrote: CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe!Jonathan There are 2 Ferno stair cha
📧
Email:Cabarrus Co EMS Stair Chair Repairs
Completed Dec 9, 2025
From: mowens@emsar.com
To: jamaulden@cabarruscounty.us
Cc: laura.hill@emsar.com
Jonathan
There are 2 Ferno stair chair repairs left to complete. 17N-374250 and 17N-374851. Can I send Todd there this Thurs. 12/11 to complete the repairs?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/ems
📋
Outbound to +17049202614
Completed Nov 26, 2025
11/26/25 RBerry- LM with Jonathan Maulden to reschedule. Per tech notes equipment was not available when onsite.
📧
Email
Completed Nov 24, 2025
11/21 MOwens Jonathan replied back that next Monday or Tuesday works for the visit. Replied back scheduling for Tues. 11/25.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: jamaulden@cabarruscounty.us
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310412Location: Cabarrus County EMSAddress: 793 Cabarrus Ave West Concord, NC 28027Device: Model 59-T EZ-Glide 17N-374250Problem Description: Q-00030627
Cabarrus County EMS
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 11, 2025
To: jamaulden@cabarruscounty.us
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310412Location: Cabarrus County EMSAddress: 793 Cabarrus Ave West Concord, NC 28027Device: Model 59-T EZ-Glide 17N-374250Problem Description: Q-00030627
Cabarrus County EMS
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 4, 2025
To: jamaulden@cabarruscounty.us
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310412Location: Cabarrus County EMSAddress: 793 Cabarrus Ave West Concord, NC 28027Device: Model 59-T EZ-Glide 17N-374250Problem Description: Q-00030627
Cabarrus County EMS
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 28, 2025
To: jamaulden@cabarruscounty.us
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310412Location: Cabarrus County EMSAddress: 793 Cabarrus Ave West Concord, NC 28027Device: Model 59-T EZ-Glide 17N-374250Problem Description: Q-00030627
Cabarrus County EMS
Site:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 21, 2025
To: jamaulden@cabarruscounty.us
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310412Location: Cabarrus County EMSAddress: 793 Cabarrus Ave West Concord, NC 28027Device: Model 59-T EZ-Glide 17N-374250Problem Description: Q-00030627
Cabarrus County EMS
Site:
📅
WO-01310412 - Repair - Model 59-T EZ-Glide - Concord - Cabarrus County EMS
Dec 11, 2025 1:45pm – 2:45pm
Work Order: WO-01310412
Account: CABARRUS COUNTY EMS
Customer Case Number:
Location: Cabarrus County EMS
Address: 793 Cabarrus Ave West, Concord, NC 28027
Manufacturer: Ferno
Model #: Model 59-T EZ-Glide
Serial #: 17N-374250
Contact Name: Jonathan Maulden
Contact Phone: 704-920-2614
Contact Email:
Timeline
📞
Case Linked Oct 15, 8:24 PM
Case Number:00535955
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
⏳3.4 business days
📋
▶
2
Work Order Created Oct 20, 4:25 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Oct 20, 7:21 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2h 55m
🚨20.6 business days
📅
Status: Ready for Scheduling by Amy GreeneNov 18, 8:03 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:29d 1h
👷
▶
2
Status: Assigned Nov 19, 10:16 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Rozier Cole
🔩
2x Parts Added Nov 19, 10:51 AM
Type:Parts, Expenses
Status:Open
Qty:1
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Nov 24, 8:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-11-25T15:00:00.000+0000
⏳2.0 business days
🔄
Status: Reschedule by Rozier ColeNov 25, 11:41 PM
From:Scheduled
To:Reschedule
Duration in Previous:1d 14h
⚠️6.0 business days
👷
▶
2
Technician Assigned Dec 5, 9:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:9d 10h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 9, 3:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For:2025-12-11T18:45:00.000+0000
⏳3.0 business days
✔️
Status: Completed by Todd FogielDec 11, 9:02 PM
From:Scheduled
To:Completed
Duration in Previous:2d 5h
⏱️
▶
2
Labor Added Dec 11, 9:13 PM
Labor Added → Status: Closed
🏁
Status: Closed by Todd Fogiel
From:Completed
To:Closed
Duration in Previous:13m
⏳3.3 business days
📄
▶
2
Status: Ready to Bill Dec 16, 11:11 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1m, 0m
🚨13.0 business days
🧾
Invoice Created Jan 5, 9:39 AM
Invoice Number:SM-249170
Bottlenecks
Awaiting Parts
Duration: 20.2 business days (threshold: 3.0 business days)
Exceeded by 17.2 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.7 business hours
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)