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← WO Overview

WO-01310423 ↗ ServiceMax

GULDMANN INC • Installation • PC

📍 San Diego VA — 3350 La Jolla Village Dr, San Diego CA, 92161

Oct 20, 2025 → Nov 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 15, 2025
✓ SLA Met
Active: 18 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 26, 2025
4 business days (counted)
Running total: 4 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Oct 26 → Nov 14, 2025
14 business days (counted)
Running total: 18 of ? biz days used
Created: Oct 20, 2025 Completed: Nov 14, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 20 → Oct 20 Created ▶ Running 0 0
Oct 20 → Oct 26 Ready for Scheduling ▶ Running 4 4
Oct 26 → Nov 14 Scheduled ▶ Running 14 18
Dispatch 0.0d
Coordinators 18.4d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
18.4 days
Over SLA
Billing
1.0 days
Created: Oct 20, 2025 Due: Nov 15, 2025 Completed: Nov 14, 2025 (1 days early)
📅
18.4 days Total Age
⏱️
41.4d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
55.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
46 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 10, 2025
Visit 2 Nov 11, 2025
Visit 3 Nov 12, 2025
Visit 4 Nov 13, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528850
Capex San Diego VA MOHS - ID 104037
Closed
Q-00030258 SOW: QTY 1 Room - Two-phase, 770LBS flush-recessed - Type G lift Installation CEILING HEIGHT = 9' - 0" AFF TO DECK = UNKNOWN ATTACHMENT TYPE = UNKNOWN ABOVE INTERSTITIAL DECK
Priority
Standard
Origin
Email
Reason
New Case
Contact
Will Ward
Owner
Kimberly Hardison
Created
Sep 19, 2025
Work Orders from this Case (1)
WO-01310423 (current) Invoiced
Installation • Jeffrey Pastor
Created: Oct 20, 2025 • Closed: Nov 14, 2025
Completed with significant delays
Invoiced • 135 days old
🚨
Primary Delay 41.4 days stuck in "Closed"
⏱️
Total Delay 55.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.4d / 1.0d SLA
Scheduled
14.0d / 2.0d SLA
Closed
41.4d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11-10-25 Veterans Day arrived and met Ask, jobsite engineer, and he showed us room. Went back downstairs and carried tools and materials inside. Laid out room using lasers. Took down old systems steel. Installed our steel and drops in ceiling. Called it a night due to getting tired. Before leaving Ash informed us we can NOT work on Tues due to being veterans day. 11-11-25 CAbles informed Will at Guldann about Veterans day and he said sorry his fault, just didn't think about it. He is aware. Informed Nicole of change order. 11-12-25 CAbles returned and completed laterals, seismic requirements and installed rails. Returned ladder I purchased and cleaned up site. Once completed I told GC we need a access door installed in ceiling so that future maintenance can get to charger. He told me they couldnt do it due to the asbestos in ceiling. I asked why didnt you inform me of this before I started and he said it was posted outside the door. I looked and nom documents stated asbestos was in use. Found only air quality report. I informed him that was wrong to do and told him if I had known I would have had the option of at least getting a respirator or refusing to do work. He just shrugged his shoulders. That is why this is in this report. Blatant safety issues with D Square construction.
🔍 Technician Findings
1st stage complete
⚠️ Problem Description
Q-00030258 SOW: QTY 1 Room - Two-phase, 770LBS flush-recessed - Type G lift Installation CEILING HEIGHT = 9' - 0" AFF TO DECK = UNKNOWN ATTACHMENT TYPE = UNKNOWN ABOVE INTERSTITIAL DECK

Timeline

📞
Case Linked Sep 19, 11:05 AM
Case Number: 00528850
Subject: Capex San Diego VA MOHS - ID 104037
Status: Closed
🚨 21.0 business days
📋
2 Work Order Created Oct 20, 4:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
4.9 business days
👷
3 Technician Assigned Oct 26, 2:08 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Peter Green
Scheduled For: 2025-11-10T16:00:00.000+0000
🗓️
Status: Scheduled by Peter Green
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 21h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Peter Green Oct 31, 2:30 PM
Scheduled For: 2025-11-12T16:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Christopher Ables Nov 8, 5:36 PM
Scheduled For: 2025-11-10T16:00:00.000+0000
1.0 business days
⏱️
8x Labor Added Nov 11, 3:34 PM
Type: Labor, Expenses
Status: Open
Qty: 1.25, 5.9666666666667, 0.6, 6.4, 0.28333333333333
💵
2x Expenses Added Nov 12, 9:29 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Nov 12, 12:13 PM
Type: Expenses
Status: Open
Qty: 1
💵
2 Expenses Added Nov 12, 12:19 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2 4x Labor Added Nov 12, 9:09 PM
4x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Nov 12, 9:23 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Nov 12, 9:31 PM
Type: Expenses
Status: Open
Qty: 1
💵
2 2x Expenses Added Nov 13, 10:43 AM
2x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Nov 14, 8:32 AM
Type: Labor
Status: Open
Qty: 1, 7.3166666666667, 1.65
⏱️
2 11x Labor Added Nov 14, 9:01 AM
11x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2 3x Expenses Added Nov 14, 3:54 PM
3x Expenses Added → Status: Completed
✔️
Status: Completed by Christopher Ables
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 19d 2h, 0m
🚨 42.0 business days
📄
Status: Ready to Bill by Nicole Floyd Jan 19, 1:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 65d 21h
💵
Status: Billing Review by Nicole Floyd Jan 19, 1:23 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 6m, 0m
1.0 business days
📨
Status: Invoice Pending by Diane Patton Jan 20, 5:40 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 4h
💰
2 Status: Invoiced Jan 20, 5:46 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251781

Bottlenecks

Ready for Scheduling
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 41.4 business days (threshold: 1.0 business days)
Exceeded by 40.4 business days

🔗 Related Artifacts

📞
Case 00528850
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Jeffrey Pastor
Scheduled
Nov 10, 11:00 AM
Created
Oct 20, 4:39 PM
Invoice #
SM-251781

Work Details (46)

Name Type Status Qty Amount Date
WL-03003557 Labor Open 1.25 $0.00 Nov 11, 3:34 PM
WL-03003558 Labor Open 5.9666666666667 $0.00 Nov 11, 3:34 PM
WL-03003559 Labor Open 0.6 $0.00 Nov 11, 3:34 PM
WL-03003560 Labor Open 6.4 $9,550.00 Nov 11, 3:34 PM
WL-03003561 Labor Open 0.28333333333333 $0.00 Nov 11, 3:34 PM
WL-03003562 Expenses Open 1 $0.00 Nov 11, 3:34 PM
WL-03003563 Expenses Open 1 $0.00 Nov 11, 3:34 PM
WL-03003564 Expenses Open 1 $0.00 Nov 11, 3:34 PM
WL-03004304 Expenses Open 1 $0.00 Nov 12, 9:29 AM
WL-03004305 Expenses Open 1 $0.00 Nov 12, 9:29 AM
WL-03004533 Expenses Open 1 $0.00 Nov 12, 12:13 PM
WL-03004541 Expenses Open 1 $0.00 Nov 12, 12:19 PM
WL-03004545 Expenses Open 1 $0.00 Nov 12, 12:20 PM
WL-03005550 Labor Open 9 $0.00 Nov 12, 9:09 PM
WL-03005551 Labor Open 0.41666666666667 $0.00 Nov 12, 9:09 PM
WL-03005552 Labor Open 7.5666666666667 $0.00 Nov 12, 9:09 PM
WL-03005553 Labor Open 1.6666666666667 $0.00 Nov 12, 9:09 PM
WL-03005554 Expenses Open 1 $0.00 Nov 12, 9:11 PM
WL-03005555 Expenses Open 1 $0.00 Nov 12, 9:11 PM
WL-03005578 Expenses Open 1 $0.00 Nov 12, 9:23 PM
WL-03005579 Expenses Open 1 $0.00 Nov 12, 9:23 PM
WL-03005583 Expenses Open 1 $0.00 Nov 12, 9:31 PM
WL-03005885 Expenses Open 1 $0.00 Nov 13, 10:43 AM
WL-03005886 Expenses Open 1 $0.00 Nov 13, 10:43 AM
WL-03005897 Expenses Open 1 $0.00 Nov 13, 10:46 AM
WL-03005898 Expenses Open 1 $0.00 Nov 13, 10:46 AM
WL-03005899 Expenses Open 1 $0.00 Nov 13, 10:46 AM
WL-03005900 Expenses Open 1 $0.00 Nov 13, 10:46 AM
WL-03007166 Labor Open 1 $0.00 Nov 14, 8:32 AM
WL-03007167 Labor Open 7.3166666666667 $0.00 Nov 14, 8:32 AM
WL-03007168 Labor Open 1.65 $0.00 Nov 14, 8:32 AM
WL-03007189 Labor Open 11.333333333333 $0.00 Nov 14, 9:01 AM
WL-03007190 Labor Open 0.51666666666667 $0.00 Nov 14, 9:01 AM
WL-03007191 Labor Open 6.4 $0.00 Nov 14, 9:01 AM
WL-03007192 Labor Open 0.28333333333333 $0.00 Nov 14, 9:01 AM
WL-03007193 Labor Open 9 $0.00 Nov 14, 9:01 AM
WL-03007194 Labor Open 0.41666666666667 $0.00 Nov 14, 9:01 AM
WL-03007195 Labor Open 7.5833333333333 $0.00 Nov 14, 9:01 AM
WL-03007196 Labor Open 1.6666666666667 $0.00 Nov 14, 9:01 AM
WL-03007197 Labor Open 1 $0.00 Nov 14, 9:01 AM
WL-03007198 Labor Open 7 $0.00 Nov 14, 9:01 AM
WL-03007199 Labor Open 1 $0.00 Nov 14, 9:01 AM
WL-03007200 Expenses Open 1 $0.00 Nov 14, 9:02 AM
WL-03007939 Expenses Open 1 $0.00 Nov 14, 3:54 PM
WL-03007940 Expenses Open 1 $0.00 Nov 14, 3:54 PM
WL-03007941 Expenses Open 1 $0.00 Nov 14, 3:54 PM

Details