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WO-01310426 ↗ ServiceMax

CABARRUS COUNTY EMS • Repair • P7

📍 Cabarrus County EMS — 793 Cabarrus Ave West, Concord NC, 28027

Oct 20, 2025 → Dec 11, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 29, 2025
✗ SLA Missed (6 biz days late)
Active: 13 biz days
Paused: 23 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸23d
⏸ Clock Paused
Status: Awaiting Parts
Oct 20 → Nov 21, 2025
23 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
9d
▶ Clock Running
Status: Assigned
Nov 24 → Dec 9, 2025
9 business days (counted)
Running total: 10 of 7 biz days used
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 12, 2025
3 business days (counted)
Running total: 13 of 7 biz days used
Created: Oct 20, 2025 Completed: Dec 12, 2025
Business Days Used 13 / 7
0 7d budget +6d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 20 → Oct 20 Created ▶ Running 0 0 / 7
Oct 20 → Oct 20 L2 Screening ▶ Running 0 0 / 7
Oct 20 → Nov 21 Awaiting Parts ⏸ Paused 23 —
Nov 21 → Nov 24 Ready for Scheduling ▶ Running 1 1 / 7
Nov 24 → Dec 9 Assigned ▶ Running 9 10 / 7
Dec 9 → Dec 12 Scheduled ▶ Running 3 13 / 7
Dispatch 0.2d
Material Management 23.2d
Coordinators 14.0d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.2 days
Material Management
23.2 days
Over SLA
Coordinators
14.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Oct 20, 2025 Due: Dec 10, 2025 Completed: Dec 12, 2025 (1 days late)
📅
35.7 days Total Age
⏱️
23.2d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
32.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00535969
eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00030637 Cabarrus County EMS Site: Cabarrus County EMS Customer: CABARRUS COUNTY EMS Customer #: 2861340 793 Cabarrus Ave West Concord, NC 28027 Inspection #: 29853 Asset ID: 13284028 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Follow-up required. Out of tolerance. IV pole bent Requires: 860-5177 x1 848-4640 x1 365-0900 x1
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jonathan Maulden
Owner
Jessica Sells
Created
Oct 15, 2025
Work Orders from this Case (1)
WO-01310426 (current) Invoiced
Repair • Todd Fogiel
Created: Oct 20, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 135 days old
🚨
Primary Delay 23.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 32.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
23.2d / 3.0d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
10.0d / 0.5d SLA
Scheduled
2.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/09/2025 LHill-rec'd email from Jonathan-yes.

See logged email on WO-01310412.


12/9 MOwens Sent email to Jonathan asking to schedule the repair visit for Thurs. 12/11.

12/4/2025 Sramen - WO 1310432 was changed to a parts order so we can schedule 1310426 & 1310412. Updated due date to P3 from today.


11/26/2025 WO 1310432 is in incomplete status. Need to do WO 1310412, 1310426 & 1310432 together.


11/17/2025 LHill-tracked parts. Awaiting on parts for WO-01310432, WO-01310431, WO-01310429, WO-01310428, WO-01310426, WO-01310414, WO-01310412, and WO-01310410.




11/13/2025 LHill-still waiting on parts for WO-01310432, WO-01310431, WO-01310429, WO-01310428, WO-01310426, WO-01310414.


10/20/2025jsells

Q-00030637

 IV pole bent Requires: 860-5177 x1 848-4640 x1 365-0900 x1

🔧 Work Performed
New components installed Unit cycle tested
🔍 Technician Findings
Unit located Iv pole inoperable
⚠️ Problem Description
Q-00030637 Cabarrus County EMS Site: Cabarrus County EMS Customer: CABARRUS COUNTY EMS Customer #: 2861340 793 Cabarrus Ave West Concord, NC 28027 Inspection #: 29853 Asset ID: 13284028 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Follow-up required. Out of tolerance. IV pole bent Requires: 8605177 x1 8484640 x1 3650900 x1 https://www.ebiotrack.com/workorder.php?wo=69090
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Oct 15, 8:49 PM
Case Number: 00535969
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
⏳ 3.4 business days
📋
▶
2 Work Order Created Oct 20, 4:42 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Oct 20, 6:42 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 59m
🚨 23.7 business days
📅
Status: Ready for Scheduling by Sean Weaver Nov 21, 4:27 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 31d 22h
⏳ 1.9 business days
👷
▶
2 Technician Assigned Nov 24, 10:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 18h
🔩
4x Parts Added Nov 24, 2:34 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Dec 9, 3:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-12-11T17:45:00.000+0000
⏳ 3.0 business days
✔️
Status: Completed by Todd Fogiel Dec 11, 9:01 PM
From: Scheduled
To: Completed
Duration in Previous: 2d 5h
⏱️
▶
2 3x Labor Added Dec 11, 9:10 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Todd Fogiel
From: Completed
To: Closed
Duration in Previous: 9m
⏳ 3.4 business days
📄
▶
2 Status: Ready to Bill Dec 16, 11:11 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🚨 13.0 business days
🧾
Invoice Created Jan 5, 10:04 AM
Invoice Number: SM-249170

Bottlenecks

Awaiting Parts
Duration: 23.2 business days (threshold: 3.0 business days)
Exceeded by 20.2 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00535969
Closed
📦
Parts Order 00083875
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Todd Fogiel
Scheduled
Dec 11, 12:45 PM
Created
Oct 20, 4:42 PM
Invoice #
SM-249170

Work Details (7)

Name Type Status Qty Amount Date
WL-03018687 Parts Open 1 $129.00 Nov 24, 2:34 PM
WL-03018688 Parts Open 1 $24.00 Nov 24, 2:34 PM
WL-03018689 Parts Open 1 $2.00 Nov 24, 2:34 PM
WL-03018690 Expenses Open 1 $21.03 Nov 24, 2:34 PM
WL-03035139 Labor Open 0.75 $97.50 Dec 11, 9:10 PM
WL-03035140 Travel Open 35 $24.50 Dec 11, 9:10 PM
WL-03035141 Labor Open 0.75 $97.50 Dec 11, 9:10 PM

Details