Midmark Service Request Dispatch Authorization - WO-00117545
Closed
Travel Zone 4
PROBLEM SUMMARY
NWD Water leak Special billing
ADDITIONAL NOTES
*Prefer to schedule for the afternoon or on Friday.
This will be Zone 4 Dispatch to the EMSAR, SACRAMENTO, CA location. It is approx. 6 hours round trip. If a different service location is used, Midmark approval is required before setting up service.
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1.
PCR CODES
Problem Cause Resolution
INSTRUMENTS BURNT WET RUSTY UM UNDETERMINED DIAGNOSING PRODUC
10/20/2025 JRolston - Called site POC, Amber Buechle @ (530) 420-3822. Advised her that dispatch has been received, no parts shipping at this time, and that Coordinators will call to schedule accordingly.
🔧Work Performed
diagnosed unit
🔍Technician Findings
no leaking issue, door issue
⚠️Problem Description
Travel Zone 4
PROBLEM SUMMARY
NWD Water leak Special billing
ADDITIONAL NOTES
*Prefer to schedule for the afternoon or on Friday.
This will be Zone 4 Dispatch to the EMSAR, SACRAMENTO, CA location. It is approx. 6 hours round trip. If a different service location is used, Midmark approval is required before setting up service.
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1.
PCR CODES
Problem Cause Resolution
INSTRUMENTS BURNT WET RUSTY UM UNDETERMINED DIAGNOSING PRODUC
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email:Re: EMSAR Request for service at Shingletown Animal Clinic (Email to schedule service)
Completed Oct 21, 2025
From: Inventory@shingletownanimalclinic.com
To: michael.burris@emsar.com
Oct 23 with arrival between 10-11 is fine.
What it is doing: heavy condensation at the end of the cycle. To the point that water is dripping from the door and bottom. Leaves a pool of a couple tablespoons on the counter. We changed the door seal and moved the door kickstand a little to see if that was the problem. It did not solve the problem.
On Mon, Oct 20, 2025 at 3:16 PM Michael Burris <michael.burris@emsar.
📧
Email: EMSAR Request for service at Shingletown Animal Clinic (Email to schedule service)
Completed Oct 20, 2025
To: inventory@shingletownanimalclinic.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Shingletown Animal Clinic (Email to schedule service)
Body:
Hi Amber Buechle,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Autoclave Water leak.
Here’s the location information we have on file:
Location:
Shingletown Animal Clinic
7355 Black Butte Rd
Shingletown, CA 96088
Contact:
Amber Buechle
(530) 420-3822
We curre
📞
Call
Completed Oct 20, 2025
10/20/2025 JRolston - Called site POC, Amber Buechle @ (530) 420-3822. Advised her that dispatch has been received, no parts shipping at this time, and that Coordinators will call to schedule accordingly.