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WO-01310473 ↗ ServiceMax

DELRAY BEACH FIRE RESCUE • Preventive Maintenance • PSM

📍 DELRAY BEACH FIRE RESCUE — 501 West Atlantic Avenue, Delray Beach FL, 33444

Oct 21, 2025 → Jan 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (42 biz days late)
Active: 51 biz days
🕐 Clock stopped: Invoiced (Jan 7, 2026)
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 27, 2025
4 business days (counted)
Running total: 4 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Oct 27 → Dec 5, 2025
26 business days (counted)
Running total: 30 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Dec 5 → Jan 5, 2026
19 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 5 → Jan 7, 2026
2 business days (counted)
Running total: 51 of ? biz days used
Created: Oct 21, 2025 Invoiced: Jan 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 21 Created ▶ Running 0 0
Oct 21 → Oct 27 Ready for Scheduling ▶ Running 4 4
Oct 27 → Dec 5 Assigned ▶ Running 26 30
Dec 5 → Jan 5 Scheduled ▶ Running 19 49
Jan 5 → Jan 7 Tech On Site ▶ Running 2 51
Dispatch 0.0d
Coordinators 51.3d
Field Work 3.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
51.3 days
Over SLA
Field Work
3.0 days
Over SLA
Created: Oct 21, 2025 Due: Dec 31, 2025 Completed: Jan 7, 2026 (6 days late)
📅
51.8 days Total Age
⏱️
27.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
49.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
42 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Ray Andreu — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 5, 2026
Visit 2 Jan 6, 2026
Visit 3 Jan 7, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536991
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 24 pieces https://www.ebiotrack.com/inspection.php?iid=30762
Priority
Standard
Origin
Email
Reason
New Case
Contact
Walter Hirst
Owner
Sherry Reich
Created
Oct 21, 2025
Work Orders from this Case (1)
WO-01310473 (current) Invoiced
Preventive Maintenance • Ray Andreu
Created: Oct 21, 2025 • Closed: Jan 7, 2026
Completed with significant delays
Invoiced • 134 days old
🚨
Primary Delay 27.0 days stuck in "Assigned"
⏱️
Total Delay 49.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
27.0d / 0.5d SLA
Scheduled
19.3d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/5/25 AJinerson - Walter Hirst spoke with FSE and requested to schedule for January 5 - January 7 since they are busy with their own inspections in Dec. and Dec. does not work for them.

🔧 Work Performed
Ferno Washington Inc - iNX Serial #: 17S-014052 - Asset ID: 13258912 Ferno Washington Inc - iNX Serial #: 18S-015616 - Asset ID: 13258915 Ferno Washington Inc - iNX Serial #: 18S-015743 - Asset ID: 13258897 Ferno Washington Inc - iNX Serial #: 18S-016387 - Asset ID: 13258894 Ferno Washington Inc - iNX Serial #: 19S-018086 - Asset ID: 13258913 Ferno Washington Inc - Power X1 Serial #: 21S-024843 - Asset ID: 13258918 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 18N-396614 - Asset ID: 13258899 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 17N-376923 - Asset ID: 13258911 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 17N-376925 - Asset ID: 13258896 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 18N-396210 - Asset ID: 13258910 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 18N-396217 - Asset ID: 13258905 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 19N-419636 - Asset ID: 13258914 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 18N-396218 - Asset ID: 13258900 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 18N-396618 - Asset ID: 13258904 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 18N-403484 - Asset ID: 13258901 Ferno Washington Inc - iNX Serial #: 22S-026040 - Asset ID: 13258902 Ferno Washington Inc - Model 65 Serial #: 16A008497 - Asset ID: 13258898 Ferno Washington Inc - Model 65 Serial #: L676549 - Asset ID: 13258895 Ferno Washington Inc - Model 65 Serial #: J21772 - Asset ID: 13258906 Ferno Washington Inc - Model 65 Scoop EXL Serial #: 18A016587 - Asset ID: 13258909 Ferno Washington Inc - Model 65 Serial #: 18A016580 - Asset ID: 13258908 Ferno Washington Inc - iNX Serial #: 17S014053 - Asset ID: 13258907 Ferno Washington Inc - Model 65 Serial #: 18A016374 - Asset ID: 13259089 Ferno Washington Inc - Model 65 Serial #: 18A016585 - Asset ID: 13259088 Ferno Washington Inc - Model 65 Serial #: H54052 - Asset ID: 13259090
⚠️ Problem Description
Semi-Annual Equipment PM 24 pieces https://www.ebiotrack.com/inspection.php?iid=30762

Timeline

📞
Case Linked Oct 21, 1:00 AM
Case Number: 00536991
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 21, 9:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Oct 27, 8:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 23h
🚨 27.0 business days
🗓️
▶
2 Status: Scheduled Dec 5, 4:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-05T14:00:00.000+0000
🚨 20.0 business days
🔧
Status: Tech On Site by Ramon Andreu Jan 5, 11:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 30d 18h
⏳ 3.0 business days
🚗
▶
2 42x Travel Added Jan 7, 6:25 PM
42x Travel Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 2d 7h
📄
Status: Ready to Bill by Diane Patton Jan 8, 5:15 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 22h 48m, 0m
⏳ 1.8 business days
🧾
Invoice Created Jan 9, 7:00 PM
Invoice Number: SM-250865

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 27.0 business days (threshold: 4.0 business hours)
Exceeded by 26.5 business days
Scheduled
Duration: 19.3 business days (threshold: 2.0 business days)
Exceeded by 17.3 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

📞
Case 00536991
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Ray Andreu
Scheduled
Jan 5, 9:00 AM
Created
Oct 21, 9:24 AM
Invoice #
SM-250865

Work Details (42)

Name Type Status Qty Amount Date
WL-03056799 Travel Open 71 $0.00 Jan 7, 6:25 PM
WL-03056794 Labor Open 0.58333333333333 $0.00 Jan 7, 6:25 PM
WL-03056795 Labor Open 0.58333333333333 $0.00 Jan 7, 6:25 PM
WL-03056796 Labor Open 1.6666666666667 $0.00 Jan 7, 6:25 PM
WL-03056797 Travel Open 71 $0.00 Jan 7, 6:25 PM
WL-03056798 Labor Open 1.25 $0.00 Jan 7, 6:25 PM
WL-03056763 Labor Open 0.16666666666667 $0.00 Jan 7, 6:25 PM
WL-03056764 Labor Open 0.16666666666667 $0.00 Jan 7, 6:25 PM
WL-03056765 Labor Open 0.25 $0.00 Jan 7, 6:25 PM
WL-03056766 Labor Open 0.16666666666667 $0.00 Jan 7, 6:25 PM
WL-03056767 Labor Open 0.16666666666667 $0.00 Jan 7, 6:25 PM
WL-03056768 Labor Open 0.16666666666667 $0.00 Jan 7, 6:25 PM
WL-03056769 Labor Open 0.25 $0.00 Jan 7, 6:25 PM
WL-03056770 Labor Open 0.25 $0.00 Jan 7, 6:25 PM
WL-03056771 Labor Open 0.25 $0.00 Jan 7, 6:25 PM
WL-03056772 Labor Open 0.5 $0.00 Jan 7, 6:25 PM
WL-03056773 Labor Open 1.5 $0.00 Jan 7, 6:25 PM
WL-03056774 Travel Open 71 $0.00 Jan 7, 6:25 PM
WL-03056775 Labor Open 1.4166666666667 $0.00 Jan 7, 6:25 PM
WL-03056776 Travel Open 71 $0.00 Jan 7, 6:25 PM
WL-03056777 Labor Open 0.5 $0.00 Jan 7, 6:25 PM
WL-03056778 Labor Open 1.3333333333333 $0.00 Jan 7, 6:25 PM
WL-03056779 Labor Open 0.16666666666667 $0.00 Jan 7, 6:25 PM
WL-03056780 Labor Open 0.16666666666667 $0.00 Jan 7, 6:25 PM
WL-03056781 Labor Open 0.16666666666667 $0.00 Jan 7, 6:25 PM
WL-03056782 Labor Open 0.33333333333333 $0.00 Jan 7, 6:25 PM
WL-03056783 Labor Open 0.33333333333333 $0.00 Jan 7, 6:25 PM
WL-03056784 Labor Open 1.5 $0.00 Jan 7, 6:25 PM
WL-03056785 Travel Open 71 $0.00 Jan 7, 6:25 PM
WL-03056786 Labor Open 1.3333333333333 $0.00 Jan 7, 6:25 PM
WL-03056787 Travel Open 71 $0.00 Jan 7, 6:25 PM
WL-03056788 Labor Open 0.16666666666667 $0.00 Jan 7, 6:25 PM
WL-03056789 Labor Open 0.16666666666667 $0.00 Jan 7, 6:25 PM
WL-03056790 Labor Open 0.16666666666667 $0.00 Jan 7, 6:25 PM
WL-03056791 Labor Open 0.16666666666667 $0.00 Jan 7, 6:25 PM
WL-03056792 Labor Open 0.25 $0.00 Jan 7, 6:25 PM
WL-03056793 Labor Open 0.41666666666667 $0.00 Jan 7, 6:25 PM
WL-03056801 Parts Open 1 $91.43 Jan 7, 6:26 PM
WL-03056802 Parts Open 1 $0.00 Jan 7, 6:26 PM
WL-03056803 Parts Open 1 $192.00 Jan 7, 6:26 PM
WL-03056804 Parts Open 4 $536.00 Jan 7, 6:26 PM
WL-03056800 Parts Open 1 $0.00 Jan 7, 6:26 PM

Details