Q-00030685
Per Field quote Todd Fogiel
Jordan Corey 615-344-3000
corey.jordan@healthtrustpg.com
Type of Service Requested: Replace casters on JD5000 Lift
Requested Date / Time for service: ASAP
Number of Units to be serviced: 1
Make / Model: JD5000
Serial Number: JD5000-140026-01
Are Parts Required for Service: Yes
Is OEM Shipping Parts: Yes
Number of Parts Shipping: 4
ETA for Part Arrival: Arrived
Parts Description(s): Casters
Primary Delay4.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay8.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Scheduled
3.6d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/31 MOwens Tech sent email to Jordan to update the Eta to 1pm. Jordan confirmed that will be fine.
10/28 MOwens Jordan replied back that he received the parts. Offered the first available open date for tech on Fri. 10/31 with eta between 11-12.
10/28 MOwens Sent email to Nick at Mopec asking for tracking info for part shipment.
10/27 MOwens Sent email to Jordan asking if the parts from Mopec had arrived
🔧Work Performed
Old casters removed
New casters installed
Unit cycle tested
Emergency stop button broken
🔍Technician Findings
Unit located
4x new casters located
Current caster do not lock nor swivel
Emergency stop broken
Scale display inoperable
4x screws for folding sides missing
⚠️Problem Description
Q-00030685
Per Field quote Todd Fogiel
Jordan Corey 615-344-3000
corey.jordan@healthtrustpg.com
Type of Service Requested: Replace casters on JD5000 Lift
Requested Date / Time for service: ASAP
Number of Units to be serviced: 1
Make / Model: JD5000
Serial Number: JD5000-140026-01
Are Parts Required for Service: Yes
Is OEM Shipping Parts: Yes
Number of Parts Shipping: 4
ETA for Part Arrival: Arrived
Parts Description(s): Casters
📄Description
Mopec JD5000 Red Wing Five Tier Roller Ball Lift (LIMITED PRODUCT SUPPORT FROM MOPEC)
From: mowens@emsar.com
To: Corey.Jordan@HealthTrustPG.com, nmilanovic@mopec.com
Cc: todd.fogiel@emsar.com, Shawn.Diasparra@hcahealthcare.com, Chaunnette.Higgs@HealthTrustPG.com
Jordan
I can send my tech Todd Fogiel there this Fri. 10/31 with eta between 11-12. This is his first opening this week. Will this Friday work for you?
Melissa
From: Jordan Corey L <Corey.Jordan@HealthTrustPG.com>
Sent: Tuesday, October 28, 2025 2:50 PM
To: Melissa Owens <mowens@emsar.com>;
From: mowens@emsar.com
To: Corey.Jordan@HealthTrustPG.com, nmilanovic@mopec.com
Cc: todd.fogiel@emsar.com
Nick
Can you provide the tracking number for the part shipment for this Mopec repair in Richmond VA?
Thanks
Melissa Owens
EMSAR Service Coordinator
803-791-1259
From: Jordan Corey L <Corey.Jordan@HealthTrustPG.com>
Sent: Tuesday, October 28, 2025 9:58 AM
To: Melissa Owens <mowens@emsar.com>
Cc: Todd Fogiel <todd.fogiel@emsar.com>
Subject: Re:HCA Chipp
📧
Email:HCA Chippenham Mopec Lift Caster Repair
Completed Oct 27, 2025
From: mowens@emsar.com
To: corey.jordan@healthtrustpg.com
Jordan
Have you received the casters the Mopec was shipping for this repair?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <http://www.linkedin.com/company/emsar---equipment-management-service-and-repair>
Q-00030685
Per Field quote Todd Fogiel
Jordan Corey 615-344-3000
corey.jordan@healthtrustpg.com
Type of Service Requested: Replace casters on JD5000 Lift
Requested Date / Time for service: ASAP
Number of Units to be serviced: 1
Make / Model: JD5000
Serial Number: JD5000-140026-01
💬Case Comment
Internal Oct 20, 2025 2:57pm
emailed Laura H, Rhea and Stephanie cc Rob and Jennifer asking which tech to quote
Timeline
📞
Case Linked Oct 20, 2:04 PM
Case Number:00536849
Subject:Urgent quote request
Status:Closed
📋
▶
3
Work Order Created Oct 21, 9:44 AM
Work Order Created → Expenses Added → Status: Ready for Scheduling
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
⏳4.0 business days
👷
▶
2
Technician Assigned Oct 24, 1:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 4h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Oct 28, 3:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-10-31T15:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Melissa OwensOct 31, 8:48 AM
Scheduled For:2025-10-31T17:00:00.000+0000
🔧
Status: Tech On Site by Todd FogielOct 31, 12:51 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 21h
🚗
5x Travel Added Oct 31, 6:10 PM
Type:Travel, Labor
Status:Open
Qty:238, 4.5, 4.25, 1.25
✔️
Status: Completed by Todd FogielOct 31, 6:22 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 30m
⏳2.7 business days
📄
▶
2
Status: Ready to Bill Nov 4, 8:59 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Nov 6, 12:42 PM
Invoice Number:SM-245539
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)