Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310482 ↗ ServiceMax

Sono Bello • Virtual Tech - Drop Shipment • PC

📍 MI-Grand Rapids — 4170 Embassy Dr SE, Suite 100, Grand Rapids MI, 49546

Oct 21, 2025 → Feb 4, 2026

✅ Completed

SLA Clock

Per client agreement · Target: Dec 26, 2025

✗ SLA Missed

Active: 5 biz days

Paused: 65 biz days

🕐 Clock stopped: Invoiced (Feb 4, 2026)

▶ Clock Running

Status: Created

Oct 21 → Oct 21, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸65d

⏸ Clock Paused

Status: Awaiting Parts

Oct 21 → Jan 28, 2026

65 business days (not counted)

▶ Clock Running

Status: Ready for Scheduling

Jan 28 → Jan 28, 2026

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Reschedule

Jan 28 → Feb 3, 2026

4 business days (counted)

Running total: 4 of ? biz days used

▶ Clock Running

Status: L2 Review

Feb 3 → Feb 4, 2026

1 business day (counted)

Running total: 5 of ? biz days used

▶ Clock Running

Status: Completed

Feb 4 → Feb 4, 2026

0 business days (counted)

Running total: 5 of ? biz days used

Created: Oct 21, 2025 Invoiced: Feb 4, 2026

Show SLA Clock Detail (6 periods)

Period	Status	Clock	Biz Days	Running Total
Oct 21 → Oct 21	Created	▶ Running	0	0
Oct 21 → Jan 28	Awaiting Parts	⏸ Paused	65	—
Jan 28 → Jan 28	Ready for Scheduling	▶ Running	0	0
Jan 28 → Feb 3	Reschedule	▶ Running	4	4
Feb 3 → Feb 4	L2 Review	▶ Running	1	5
Feb 4 → Feb 4	Completed	▶ Running	0	5

Dispatch 0.0d

Material Management 66.0d

Coordinators 4.9d

Field Work 0.0d

Billing 0.0d

✗ SLA Missed

Dispatch
0.0 days

Material Management
66.0 days
Over SLA

Coordinators
4.9 days
Over SLA

Field Work
0.0 days

Billing
0.0 days

Created: Oct 21, 2025 Due: Dec 26, 2025 Completed: Feb 4, 2026 (39 days late)

📅

71.0 days Total Age

⏱️

66.0d in Awaiting Parts Longest Stage

🔄

8 transitions Status Changes

⚠️

67.9d over Total Delay

📦

1 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00536880

Follow up to WO-01299304

Closed

Follow up to WO-01299304 Inspection #: 29528 Asset ID: 6231656 Model: Accu-Rate - CMS 500DL Notes: Out of tolerance. SPO2 reading is off by 10%

Priority

Standard

Origin

Reason

New Case

Contact

Practice Manager Grand Rapids

Owner

Virtual Tech

Created

Oct 20, 2025

Work Orders from this Case (1)

WO-01310482 (current) Invoiced

Virtual Tech - Drop Shipment • Virtual Tech

Created: Oct 21, 2025 • Closed: Feb 4, 2026

Completed with significant delays

Invoiced • 134 days old

🚨

Primary Delay 66.0 days stuck in "Awaiting Parts"

⏱️

Total Delay 67.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Awaiting Parts

66.0d / 3.0d SLA

Ready for Scheduling

0.0d / 1.0d SLA

Reschedule

4.9d / 2.0d SLA

L2 Review

2.0d

Completed

0.0d / 1.0d SLA

Closed

3.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        part ordered and shipped to site                    

🔍 Technician Findings

                        part ordered and shipped to site                    

⚠️ Problem Description

                        Follow up to WO-01299304

Inspection #: 29528
Asset ID: 6231656
Model: Accu-Rate - CMS 500DL
Notes: Out of tolerance. SPO2 reading is off by 10% https://www.ebiotrack.com/workorder.php?wo=69106                    

📧