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← WO Overview

WO-01310535 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Repair • P7

📍 RWJH ON Time Station — 119 East Highland Parkway, Roselle Park NJ, 07203

Oct 21, 2025 → Mar 3, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 30, 2025
✗ SLA Missed (40 biz days late)
Active: 47 biz days
Paused: 40 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸40d
⏸ Clock Paused
Status: Awaiting Parts
Oct 21 → Dec 19, 2025
40 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 19 → Dec 22, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Scheduled
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Entered
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Scheduled
Dec 22 → Dec 24, 2025
2 business days (counted)
Running total: 3 of 7 biz days used
18d
▶ Clock Running
Status: Reschedule
Dec 24 → Jan 22, 2026
18 business days (counted)
Running total: 21 of 7 biz days used
13d
▶ Clock Running
Status: Scheduled
Jan 22 → Feb 10, 2026
13 business days (counted)
Running total: 34 of 7 biz days used
▶ Clock Running
Status: Reschedule
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 34 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 14, 2026
3 business days (counted)
Running total: 37 of 7 biz days used
▶ Clock Running
Status: Reschedule
Feb 14 → Feb 16, 2026
0 business days (counted)
Running total: 37 of 7 biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 16 → Mar 2, 2026
10 business days (counted)
Running total: 47 of 7 biz days used
Created: Oct 21, 2025 Completed: Mar 2, 2026
Business Days Used 47 / 7
0 7d budget +40d over
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 21 Created ▶ Running 0 0 / 7
Oct 21 → Oct 21 L2 Screening ▶ Running 0 0 / 7
Oct 21 → Dec 19 Awaiting Parts ⏸ Paused 40 —
Dec 19 → Dec 19 Ready for Scheduling ▶ Running 0 0 / 7
Dec 19 → Dec 22 Assigned ▶ Running 1 1 / 7
Dec 22 → Dec 22 Scheduled ▶ Running 0 1 / 7
Dec 22 → Dec 22 Entered ▶ Running 0 1 / 7
Dec 22 → Dec 22 Assigned ▶ Running 0 1 / 7
Dec 22 → Dec 24 Scheduled ▶ Running 2 3 / 7
Dec 24 → Jan 22 Reschedule ▶ Running 18 21 / 7
Jan 22 → Feb 10 Scheduled ▶ Running 13 34 / 7
Feb 10 → Feb 10 Reschedule ▶ Running 0 34 / 7
Feb 10 → Feb 14 Scheduled ▶ Running 3 37 / 7
Feb 14 → Feb 16 Reschedule ▶ Running 0 37 / 7
Feb 16 → Mar 2 Scheduled ▶ Running 10 47 / 7
Dispatch 0.6d
Material Management 40.8d
Coordinators 50.9d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.6 days
Material Management
40.8 days
Over SLA
Coordinators
50.9 days
Over SLA
Field Work
1.0 days
Over SLA
Created: Oct 21, 2025 Due: Jan 7, 2026 Completed: Mar 3, 2026 (54 days late)
📅
88.9 days Total Age
⏱️
40.8d in Awaiting Parts Longest Stage
🔄
16 transitions Status Changes
⚠️
77.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (3 reschedules)
2 on-site visits — follow-up trip required
Visit 1 Dec 24, 2025
Visit 2 Feb 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536792
L2 review * no quote needed per smc
Closed
Equipment issues 1020 Livingston - While we were transferring a patient from the hospital bed to the stretcher at Inglemoor rehab facility, the stretcher padding was slipping underneath the patient and not latching onto the Velcro. This caused delays in transferring the patient onto the stretcher twice. After this assignment, cravats were used to temporarily hold stretcher padding in place. Parts needed 1 mattress, 6500-002-150 4 rivets, 0025-132-000 2 Velcro, 6082-001-085 1 Velcro strap, 6550-001-197
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dexter Britton
Owner
Jessica Sells
Created
Oct 20, 2025
Work Orders from this Case (1)
WO-01310535 (current) Closed
Repair • Curtis Allen
Created: Oct 21, 2025 • Closed: Mar 3, 2026
Completed with significant delays
Closed • 134 days old
🚨
Primary Delay 40.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 77.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
40.8d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
30.8d / 2.0d SLA
Reschedule
18.0d / 2.0d SLA
Completed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13 SRogers: Updating to reschedule - unit could not be located.

1/22 KSmith -- Unit has not been located yet but Dexter advised to just schedule this WO with the PMs in February and we will hopefully find it while doing their full PMs

1/20 KSmith -- Followed up with Dexter to see if unit has been located

1/5 KSmith -- Dexter is going to let me know when the unit is located.

1/5 KSmith -- Advised Dexter Curtis is on PTO all this week but if the unit becomes available for next week we have the whole week open at the moment.

12/29 KSmith -- Advised Dexter Curtis' availability this week and that he is on PTO next week, if the unit becomes available.

12/26/25 RBerry- Received email from Dexter Britton stating; The equipment is not yet accessible. I’ll keep you posted on its availability. See logged email.


12/26/25 RBerry- Emailed Dexter to follow up on if cot has been located.


12/14 SRogers: Updating to reschedule. FSE arrived on site and found that the customer switched out stretchers from this ambulance and the cot in need of service is not here. Contacted Dexter who advised that he would locate it and contact Kourtney to reschedule.

12/22 KSmith -- Per Dexter, This vehicle (#186) is out of service at 119 East Highland Parkway in Roselle. Please ask Curtis to go to that address.. Please update SMX Location to this one.

12/22 KSmith -- Scheduled for tomorrow with Dexter

12/19/2025 Sramen - updated due date based on parts:

🔧 Work Performed
CA - 2/6/26 - Cot not found Truck 186 was at the site but a different cot SN:2001003500232 was found, not the one that need to be repair Called Mr. Dexter to see if he could locate the unit Per Dexter he is unable to locate the unit at this time, will reschedule when the unit is found. Time was spent trying to locate the unit CA - 3/2/26 - This unit is not at the Roselle park, (Ontime) location. I am closing this work order and if this unit is found, we will create another work order to complete the repair.
🔍 Technician Findings
A different cot was found in truck 186 The correct cot was not found CA - 2/6/26 - Cot not found CA - 3/2/26 - This unit is not at the Roselle park, (Ontime) location.
⚠️ Problem Description
Equipment issues 1020 Livingston - While we were transferring a patient from the hospital bed to the stretcher at Inglemoor rehab facility, the stretcher padding was slipping underneath the patient and not latching onto the Velcro. This caused delays in transferring the patient onto the stretcher twice. After this assignment, cravats were used to temporarily hold stretcher padding in place. Parts needed 1 mattress, 6500-002-150 4 rivets, 0025-132-000 2 Velcro, 6082-001-085 1 Velcro strap, 6550-001-197 https://www.ebiotrack.com/workorder.php?wo=70514
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Oct 20, 12:14 PM
Case Number: 00536792
Subject: L2 review * no quote needed per smc
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Oct 21, 12:41 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Oct 21, 1:49 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 7m
🚨 41.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Dec 19, 9:21 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 58d 20h
👷
▶
2 Status: Assigned Dec 19, 9:51 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Curtis Allen
💵
Expenses Added Dec 19, 12:03 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Dec 22, 8:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-23T19:00:00.000+0000
🆕
Status: Entered by Kourtney Smith Dec 22, 12:17 PM
From: Scheduled
To: Entered
Duration in Previous: 3h 47m
👷
▶
4 Technician Assigned Dec 22, 4:15 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Entered
To: Assigned
Duration in Previous: 3h 57m
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-23T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 23, 4:51 PM
Scheduled For: 2025-12-24T16:00:00.000+0000
⏳ 1.9 business days
⏱️
5x Labor Added Dec 24, 6:36 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 28, 13
🔄
Status: Reschedule by Shawn Rogers Dec 24, 6:48 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 2h
🚨 18.6 business days
🗓️
▶
2 Status: Scheduled Jan 22, 8:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-06T14:00:00.000+0000
🚨 12.0 business days
⏱️
3x Labor Added Feb 6, 7:40 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.25, 14
⏳ 1.5 business days
📅
Dispatch Scheduled by Shawn Rogers Feb 9, 8:00 AM
Scheduled For: 2026-02-09T15:00:00.000+0000
⏳ 2.0 business days
🔄
Status: Reschedule by Shawn Rogers Feb 10, 8:07 AM
From: Scheduled
To: Reschedule
Duration in Previous: 18d 23h
📅
▶
2 Dispatch Scheduled Feb 10, 8:13 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 5m
⏳ 4.0 business days
🔄
Status: Reschedule by Shawn Rogers Feb 13, 8:55 PM
From: Scheduled
To: Reschedule
Duration in Previous: 3d 12h
⏳ 0.4 business days
🗓️
▶
2 Status: Scheduled Feb 16, 8:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-27T16:00:00.000+0000
⚠️ 8.9 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 27, 7:12 AM
Scheduled For: 2026-03-02T14:00:00.000+0000
⏳ 2.0 business days
✔️
Status: Completed by Curtis Allen Mar 2, 6:36 PM
From: Scheduled
To: Completed
Duration in Previous: 14d 10h
🏁
Status: Closed by Shawn Rogers Mar 3, 8:16 AM
From: Completed
To: Closed
Duration in Previous: 13h 39m

Bottlenecks

Awaiting Parts
Duration: 40.8 business days (threshold: 3.0 business days)
Exceeded by 37.8 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.7 business hours
Reschedule
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Completed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

📞
Case 00536792
Closed
📦
Parts Order 00083916
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Mar 2, 9:00 AM
Created
Oct 21, 12:41 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03043387 Expenses Open 1 $0.00 Dec 19, 12:03 PM
WL-03047565 Labor Open 1 $0.00 Dec 24, 6:36 PM
WL-03047566 Labor Open 1 $0.00 Dec 24, 6:36 PM
WL-03047567 Labor Open 0.5 $0.00 Dec 24, 6:36 PM
WL-03047568 Travel Open 28 $0.00 Dec 24, 6:36 PM
WL-03047569 Travel Open 13 $0.00 Dec 24, 6:36 PM
WL-03096113 Labor Open 0.5 $0.00 Feb 6, 7:40 PM
WL-03096114 Labor Open 0.25 $0.00 Feb 6, 7:40 PM
WL-03096115 Travel Open 14 $0.00 Feb 6, 7:40 PM

Details