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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310537 ↗ ServiceMax

Modern Animal Hospital • Inspection • PSM

📍 Modern Animal Clinic - PAS — 616 E Colorado Blvd, Pasadena CA, 91101

Oct 21, 2025 → Jan 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (46 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 2 of ? biz days used
44d
▶ Clock Running
Status: Assigned
Oct 23 → Dec 30, 2025
44 business days (counted)
Running total: 46 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 13, 2026
9 business days (counted)
Running total: 55 of ? biz days used
Created: Oct 21, 2025 Completed: Jan 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 21 Created ▶ Running 0 0
Oct 21 → Oct 23 Ready for Scheduling ▶ Running 2 2
Oct 23 → Dec 30 Assigned ▶ Running 44 46
Dec 30 → Jan 13 Scheduled ▶ Running 9 55
Dispatch 0.0d
Coordinators 57.2d
Field Work 0.0d
Billing 16.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.2 days
Over SLA
Field Work
0.0 days
Billing
16.0 days
Over SLA
Created: Oct 21, 2025 Due: Dec 31, 2025 Completed: Jan 13, 2026 (12 days late)
📅
55.2 days Total Age
⏱️
45.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
68.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00537005
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 139 https://www.ebiotrack.com/inspection.php?iid=30768 This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
pas-accounts .
Owner
Shelby Robinson
Created
Oct 21, 2025
Work Orders from this Case (1)
WO-01310537 (current) Invoiced
Inspection • Rene Yescas
Created: Oct 21, 2025 • Closed: Jan 12, 2026
Completed with significant delays
Invoiced • 134 days old
🚨
Primary Delay 45.0 days stuck in "Assigned"
⏱️
Total Delay 68.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.9d / 1.0d SLA
Assigned
45.0d / 0.5d SLA
Scheduled
9.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
16.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-30 Mburris email from POC Ashley to set appt .......Good Morning 


Yes 1/12/26 works well. I will be in clinic 

Ashley Breucop

Clinic Manager | Pasadena

909-767-3032 | ashley.breucop@modernanimal.com


12-30 Mburris email sent POC

12/19/25 RBerry- Emailed Ashley Breaucop to schedule for 12/22/25 and 12/23/25 with arrival time between 8-10AM. Waiting for confirmation. See logged email.


12/16/25 RBerry- Emailed Ashley Breaucop to schedule for 12/22/25 and 12/23/25 with arrival time between 8-10AM. Waiting for confirmation. See logged email.


12/15/25 RBerry- Per DCarvalho and NWillick send Michael Russell to take care of this inspection. States he can travel on Sunday.


12/15/25 RBerry- Sent teams message to NWillick and DCarvalho stating: Nicholas Willick David Carvalho Rene has two large inspections due by the end of this month. Rene is on PTO 12/22/25-1/2/26. Do you want to travel Michael Russell to complete these? One is in San Diego that is 102 pieces and the other in in Pasadena and it is 139 pieces. Or are we just missing the SLA on these? 


12/15/25 RBerry- Received email from Ashley Breaucop stating: We have procedures scheduled for all five days, Monday through Friday. Can we schedule the maintenance on 12/24? We do not have procedures scheduled this day, but this is considered a half day for us, so we will be in the clinic from 8 am to 2 pm. If this does not work, then we can make it work in between procedures. 


Offered to scheduled for 12/19/25 and completed on 1/5/26 (Technician is on PTO from 12/22/25-1/2/26) or schedule for 1/5-1/6/26. Waiting for confirmation. See logged email.


12/11/25 RBerry- Emailed site to discuss scheduling. See logged email.

🔧 Work Performed
performed annual equipment inspections,service complete on 104 items
🔍 Technician Findings
annual equipment inspection needed
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 139 https://www.ebiotrack.com/inspection.php?iid=30768 This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.

Timeline

📞
Case Linked Oct 21, 7:00 AM
Case Number: 00537005
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 21, 12:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Status: Assigned Oct 23, 12:23 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: a0h5A00000GzKAdQAN, Rene Yescas
🚨 45.0 business days
🗓️
▶
2 Status: Scheduled Dec 30, 10:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-12T16:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
3 3x Labor Added Jan 12, 9:45 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rene Yescas
From: Scheduled
To: Completed
Duration in Previous: 13d 10h
🏁
Status: Closed by Rene Yescas
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Jan 13, 11:10 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 22m
🚨 16.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number: SM-252986

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Assigned
Duration: 45.0 business days (threshold: 4.0 business hours)
Exceeded by 44.5 business days
Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days
Ready to Bill
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days

🔗 Related Artifacts

📞
Case 00537005
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Rene Yescas
Scheduled
Jan 12, 11:00 AM
Created
Oct 21, 12:47 PM
Invoice #
SM-252986

Work Details (3)

Name Type Status Qty Amount Date
WL-03062712 Labor Open 6.5 $1,984.00 Jan 12, 9:45 PM
WL-03062713 Labor Open 1.5 $0.00 Jan 12, 9:45 PM
WL-03062714 Travel Open 55 $0.00 Jan 12, 9:45 PM

Details