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Detailed work order timeline, KPIs, and analysis

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WO-01310539 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VIRTUA OUR LADY OF LOURDES HOSPITAL — 1600 HADDON AVE, CAMDEN NJ, 08103

Oct 21, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 1, 2025
✓ SLA Met
Active: 8 biz days
🕐 Clock stopped: Invoiced (Oct 31, 2025)
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 31, 2025
8 business days (counted)
Running total: 8 of ? biz days used
Created: Oct 21, 2025 Invoiced: Oct 31, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 21 Created ▶ Running 0 0
Oct 21 → Oct 31 Scheduled ▶ Running 8 8
Dispatch 0.5d
Coordinators 8.8d
Billing 2.0d
✓ SLA Met
Dispatch
0.5 days
Coordinators
8.8 days
Over SLA
Billing
2.0 days
Over SLA
Created: Oct 21, 2025 Due: Nov 1, 2025 Completed: Oct 31, 2025 (1 days early)
📅
8.9 days Total Age
⏱️
8.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
7.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537019
FW: GON 5465649 Install in Philly
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW24331490SA Scale serial number(s): P301805L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kathy Bucknell
Owner
Shelby Robinson
Created
Oct 21, 2025
Work Orders from this Case (1)
WO-01310539 (current) Invoiced
Installation • Michael Steencken
Created: Oct 21, 2025 • Closed: Oct 31, 2025
Completed with minor delays
Invoiced • 134 days old
🚨
Primary Delay 8.8 days stuck in "Scheduled"
⏱️
Total Delay 7.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
8.8d / 2.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
L2 Screening
0.4d / 1.0d SLA
L2 Review
1.4d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/2025 RFosbury - Dispatched to Mike S for 10/30/2025

🔧 Work Performed
installation
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW24331490SA Scale serial number(s): P301805L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation - PBW24331490SA

Timeline

📞
Case Linked Oct 21, 8:28 AM
Case Number: 00537019
Subject: FW: GON 5465649 Install in Philly
Status: Closed
📋
Work Order Created Oct 21, 1:03 PM
Work Order: WO-01310539
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Oct 21, 1:48 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-30T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 45m
⚠️ 9.0 business days
⏱️
▶
2 4x Labor Added Oct 31, 12:26 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 22h, 0m
⏱️
Labor Added Oct 31, 12:48 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
▶
2 Status: Ready to Bill Oct 31, 1:02 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Timothy Amburgey
From: Ready to Bill, Billing Review
To: Billing Review, L2 Screening
Duration in Previous: 1m, 0m
👀
Status: L2 Review by Douglas Pearce Oct 31, 4:29 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3h 26m
⏳ 1.9 business days
📄
Status: Ready to Bill by Allison Belyea Nov 3, 10:27 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 18h
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 2h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:40 PM
Invoice Number: SM-245567

Bottlenecks

Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00537019
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Michael Steencken
Scheduled
Oct 30, 9:00 AM
Created
Oct 21, 1:03 PM
Invoice #
SM-245567

Work Details (5)

Name Type Status Qty Amount Date
WL-02991645 Labor Open 3 $250.00 Oct 31, 12:26 PM
WL-02991646 Labor Open 1.5 $180.00 Oct 31, 12:26 PM
WL-02991647 Labor Open 3 $0.00 Oct 31, 12:26 PM
WL-02991648 Labor Open 0.5 $0.00 Oct 31, 12:26 PM
WL-02991694 Labor Open 0.016666666666667 $38.00 Oct 31, 12:48 PM

Details