Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310558 ↗ ServiceMax

Eyecheq • Cross-Training • PC

📍 Christopher Carroll Trunk Stock — 7101 Vestal Blvd, North Little Rock AR, 72113

Oct 21, 2025 → Oct 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 25, 2025
✓ SLA Met
Active: 3 biz days
🕐 Clock stopped: Completed (Oct 25, 2025)
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 25, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Oct 21, 2025 Completed: Oct 25, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 21 Created ▶ Running 0 0
Oct 21 → Oct 21 Ready for Scheduling ▶ Running 0 0
Oct 21 → Oct 21 Entered ▶ Running 0 0
Oct 21 → Oct 23 Ready for Scheduling ▶ Running 2 2
Oct 23 → Oct 23 Assigned ▶ Running 0 2
Oct 23 → Oct 25 Scheduled ▶ Running 1 3
Dispatch 0.1d
Coordinators 4.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
4.6 days
Over SLA
Billing
0.0 days
Created: Oct 21, 2025 Due: Oct 25, 2025 Completed: Oct 25, 2025 (on time)
📅
3.7 days Total Age
⏱️
2.5d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537092
ID: 29- New Training Request Form : Christopher Carroll - Eyecheq
Closed
Dispatch please issue a training work order for CBTs in EMSAR U for this technician
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Oct 21, 2025
Work Orders from this Case (1)
WO-01310558 (current) Invoiced
Cross-Training • Christopher Carroll
Created: Oct 21, 2025 • Closed: Oct 25, 2025
Completed with minor delays
Invoiced • 134 days old
🚨
Primary Delay 2.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/25 RCook- Returning to dispatch. Account listed in WO is incorrect. Problem description should list what the EMSAR U course is. For this WO should be Eyecheq.

🔧 Work Performed
finished class
🔍 Technician Findings
finished class
⚠️ Problem Description
Dispatch please issue a training work order for CBTs in EMSAR U for this technician Training Request: Course: Eyecheq Technician: Christopher Carroll Start Date: 2025-10-21 Mentor: EMSAR U Notes: Manager/Supervisor Submitted by: Robert Ingraham Submitted on: 2025-10-21T14:59:13Z

Timeline

📞
Case Linked Oct 21, 10:59 AM
Case Number: 00537092
Subject: ID: 29- New Training Request Form : Christopher Carroll - Eyecheq
Status: Closed
📋
▶
2 Work Order Created Oct 21, 2:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🆕
Status: Entered by Rhea Berry Oct 21, 3:18 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 57m
📅
Status: Ready for Scheduling by Sherry Reich Oct 21, 3:47 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 28m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Oct 23, 8:41 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 16h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-23T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 Labor Added Oct 25, 2:54 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 6h, 0m
⏳ 1.0 business days
📄
▶
3 Status: Ready to Bill Oct 27, 10:09 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Oct 29, 11:55 AM
Invoice Number: SM-244774

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00537092
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Christopher Carroll
Scheduled
Oct 23, 9:00 AM
Created
Oct 21, 2:20 PM
Invoice #
SM-244774

Work Details (1)

Name Type Status Qty Amount Date
WL-02984247 Labor Open 0.5 $0.00 Oct 25, 2:54 PM

Details