Midmark Service Request Dispatch Authorization - WO-00118042
Closed
Travel Zone 1
PROBLEM SUMMARY
WD Display issues
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # 076199 Item QC1-01
ITEM DESCRIPTION
QUICKCLEAN ULTRASONIC, QC1-01
PCR CODES
Problem Cause Resolution
DISPLAY OR TOUCHPAD ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
10/28/2025 LHill-rec'd email from Wen Guo-11/3 works for us. See logged email.
10/28/2025 LHill-sent email to Wen Guo at wen.guo@nucarefootankle.com to schedule tech visit. Offered 11/3 between 8-10.
10/28/2025 LHill-LM at (408) 910-3404 for Wen Guo. Trying to schedule tech visit for repair.
10/27 KKelch called Wen to schedule for 10/30 between 2 and 3 pm. Busy signal came up, will try again later.
10/27 KHardison: Updated due date.
1ZE444250375275339
Estimated delivery
Wednesday, October 29 between 10:15 A.M. - 2:15 P.M.
LINE NO: 1.1 QTY: 1 ITEM: 015-10130-00 SERIAL #: DESCRIPTION: QUANTUM PSU PCB,QC(X)R-0X
LINE NO: 3.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ze444259046724093 DESCRIPTION: ARS LABEL, ST RT 47 WEST
10/22 KKelch Wen called me back to schedule for tomorrow between 11:30 and 12:30 pm. Customer confirmed.
10/21 KKelch called Wen to schedule for 10/22 between 9 and 11 am. Left VM.
10/21/2025 SRobinson- Sending email to wen.guo@nucarefootankle.com with WO# and advising a coordinator will be reaching out to schedule.
🔧Work Performed
10/23 CLacy-- Evaluated unit and found the display is not get enough power. I have tested continuity through the ribbon cable and there are no breaks in the cable. I have tested the fuses on both boards and none are blown. I have tested incoming AC Voltage and have 123VAC to each board. When testing the power supply board i am only getting 2.7VDC to the ribbon cable. A new power distribution board has been orderd from midmark.
11/3 CLay- Removed and replaced power board with the new one from midmark. Functional testing passed. This unit is ready to return to service
🔍Technician Findings
No Power to the display
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
WD Display issues
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # 076199 Item QC1-01
ITEM DESCRIPTION
QUICKCLEAN ULTRASONIC, QC1-01
PCR CODES
Problem Cause Resolution
DISPLAY OR TOUCHPAD ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
Email:Re: EMSAR Request for service at Haonan Lin DPM (Email to schedule service)
Completed Oct 28, 2025
From: wen.guo@nucarefootankle.com
To: laura.hill@emsar.com
Cc: rhea.cook@emsar.com
Greetings,11/3 works for us. Thank you and have a great day.Best regards,Wen GuoOn Tue, Oct 28, 2025 at 12:23 PM Laura Hill <laura.hill@emsar.com> wrote:Hi Wen Guo,I hope you’re doing well. I’m reaching out to schedule a service appointment for repair on your ultrasonic cleaner.Here’s the location information we have on file:Location:Haonan Lin DPM10242 Greenhouse Rd, Ste 602Cypress, TX 77433-1833Contact:
📧
Email: EMSAR Request for service at Haonan Lin DPM (Email to schedule service)
Completed Oct 28, 2025
To: wen.guo@nucarefootankle.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Haonan Lin DPM (Email to schedule service)
Body:
Hi Wen Guo,
I hope you’re doing well. I’m reaching out to schedule a service appointment for repair on your ultrasonic cleaner.
Here’s the location information we have on file:
Location:
Haonan Lin DPM
10242 Greenhouse Rd, Ste 602
Cypress, TX 77433-1833
Contact:
Wen Guo
1(408) 910-3404
We currently
📋
Outbound to +14089103404
Completed Oct 28, 2025
10/28/2025 LHill-LM at (408) 910-3404 for Wen Guo. Trying to schedule tech visit for repair.
📋
Outbound to +14089103404
Completed Oct 27, 2025
10/27 KKelch called Wen to schedule for 10/30 between 2 and 3 pm. Busy signal came up, will try again later.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 24, 2025
To: wen.guo@nucarefootankle.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310559Location: Haonan Lin DPMAddress: 10242 Greenhouse Rd, Ste 602 Cypress, TX 77433-1833Device: QuickClean (Series) Ultrasonic Cleaner 076199Problem Description: Travel Zone 1
📋
Inbound from +14089103404
Completed Oct 22, 2025
10/22 KKelch Wen called me back to schedule for tomorrow between 11:30 and 12:30 pm. Customer confirmed.
📋
Outbound to +14089103404
Completed Oct 21, 2025
10/21 KKelch called Wen to schedule for 10/22 between 9 and 11 am. Left VM.
📧
Email: Ultrasonic repair - WO-01310559
Completed Oct 21, 2025
To: wen.guo@nucarefootankle.com
CC:
BCC:
Attachment: --none--
Subject: Ultrasonic repair - WO-01310559
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for you Ultrasonic device (SN 076199) and a work order has been created. That work order number is WO-01310559, you can use this number as a reference if you wanted to check on this request at all.
A coordinator will be reaching out to you to get this scheduled.
Please let us know if yo
📞
Call
Completed Oct 21, 2025
10/21/2025 SRobinson- Sending email to wen.guo@nucarefootankle.com with WO# and advising a coordinator will be reaching out to schedule.