Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310612 ↗ ServiceMax

MED-CARE TRANSPORTATION (MD) • Preventive Maintenance • PSM

📍 MED-CARE TRANSPORTATION (MD) — 1220 East Joppa Rd. #C506 BUILDING C SUITE 506, Towson MD, 21286

Oct 21, 2025 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (72 biz days late)
Active: 81 biz days
🕐 Clock stopped: Invoiced (Feb 20, 2026)
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 24, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 24 → Oct 31, 2025
5 business days (counted)
Running total: 8 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 13, 2025
8 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 17, 2025
2 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 18 of ? biz days used
25d
▶ Clock Running
Status: Reschedule
Nov 17 → Dec 24, 2025
25 business days (counted)
Running total: 43 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 24 → Jan 6, 2026
7 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 51 of ? biz days used
26d
▶ Clock Running
Status: Reschedule
Jan 7 → Feb 13, 2026
26 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 20, 2026
4 business days (counted)
Running total: 81 of ? biz days used
Created: Oct 21, 2025 Invoiced: Feb 20, 2026
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 21 Created ▶ Running 0 0
Oct 21 → Oct 24 Ready for Scheduling ▶ Running 3 3
Oct 24 → Oct 31 Assigned ▶ Running 5 8
Oct 31 → Nov 13 Scheduled ▶ Running 8 16
Nov 13 → Nov 13 Tech On Site ▶ Running 0 16
Nov 13 → Nov 13 Tech Off Site ▶ Running 0 16
Nov 13 → Nov 13 04-Scheduled ▶ Running 0 16
Nov 13 → Nov 17 Scheduled ▶ Running 2 18
Nov 17 → Nov 17 Tech On Site ▶ Running 0 18
Nov 17 → Nov 17 04-Scheduled ▶ Running 0 18
Nov 17 → Dec 24 Reschedule ▶ Running 25 43
Dec 24 → Jan 6 Scheduled ▶ Running 7 50
Jan 6 → Jan 7 Tech On Site ▶ Running 1 51
Jan 7 → Jan 7 Incomplete ▶ Running 0 51
Jan 7 → Feb 13 Reschedule ▶ Running 26 77
Feb 13 → Feb 20 Scheduled ▶ Running 4 81
Dispatch 0.0d
Coordinators 84.6d
Field Work 2.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
84.6 days
Over SLA
Field Work
2.8 days
Over SLA
Created: Oct 21, 2025 Due: Dec 3, 2025 Completed: Feb 20, 2026 (78 days late)
📅
80.9 days Total Age
⏱️
27.0d in Reschedule Longest Stage
🔄
17 transitions Status Changes
⚠️
73.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits (2 reschedules)
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Chris Galasso — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 12, 2025
Visit 2 Nov 16, 2025
Visit 3 Jan 6, 2026
Visit 4 Feb 20, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537247
eBiotrack - New Inspection Created
Closed
Annual Equipment PM Equipment: 18 https://www.ebiotrack.com/inspection.php?iid=30775
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tyler Stroh
Owner
Shelby Robinson
Created
Oct 21, 2025
Work Orders from this Case (1)
WO-01310612 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Oct 21, 2025 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 134 days old
🚨
Primary Delay 27.0 days stuck in "Reschedule"
⏱️
Total Delay 73.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.5d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Scheduled
22.4d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
04-Scheduled
0.1d
Reschedule
53.0d / 2.0d SLA
Closed
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/13/2026 LHill-Called (410)-847-4717 spoke with Joshua Daugherty. He confirmed 02/20 with tech arrival between 9-11 works for him.


2/4 MOwens MBateman sent a FU email to Josh Daugherty asking what date and time would work to reschedule the return visit.

12/24 MOwens Called and spoke to Josh. He said any day during the week of Jan 5th works for him for the return visit. I confirmed scheduling the visit for Tues. 1/6 with arrival around 10am.

12/4 MOwens Sent email to Joshua asking when we can schedule the repair/PM visit.

11/26/25 RBerry- Spoke with Joshua Daugherty, states that he has some pending quotes and he is working on what SNs these are for and will need to sign the quotes. Once he has everything lined up on his end he will get the quotes signed. He request that we complete all repairs and PM together. Updated due date based on repair WOs needed and customer wanting these scheduled together.


11/13 MOwens sent an email to Joshua about scheduling the return visit for this Sunday 11/16 per his request. He replied back that works for him.

10/31 MOwens Josh replied back that any day during the week of Nov 10th works for him. Replied back scheduling the visit for Wed 10/12 between 9-5.

10/30 MOwens Sent an email to Josh about scheduling during the week of Nov 10 based on the availability of the tech

10/24/25 RCook- Spoke with Joshua Daugherty states he would like all evaluations and PM completed at the same time. Advised we have WO-01310608 and WO-01310603 in awaiting parts and as soon as tracking is received we will reach out to schedule. See logged call on WO-01310604


10/21/25 NatoshaB - Site also requested repair on 01310608, 01310604, 01310603, 01310600. Noted on those to please schedule PM w/evals together if possible.

🔧 Work Performed
Ferno Washington Inc - Power X1 Serial #: 20S-020124 - Asset ID: 13323788 Ferno Washington Inc - Power X1 Serial #: 21S-023949 - Asset ID: 13323577 Ferno Washington Inc - Power X1 Serial #: 20S-020120 - Asset ID: 13323789 Ferno Washington Inc - Power X1 Serial #: 20S-020126 - Asset ID: 13323769 Ferno Washington Inc - Power X1 Serial #: 21S-023947 - Asset ID: 13323791 Ferno Washington Inc - Power X1 Serial #: 20S-020125 - Asset ID: 13323792 Ferno Washington Inc - Power X1 Serial #: 20S-020119 - Asset ID: 13323768 Ferno Washington Inc - Power X1 Serial #: 20S-020121 - Asset ID: 13323774 Ferno Washington Inc - Power X1 Serial #: 20S-020122 - Asset ID: 13323771 Ferno Washington Inc - Power X1 Serial #: 20S-020118 - Asset ID: 13323775 Ferno Washington Inc - Power X1 Serial #: 20S-020117 - Asset ID: 13323777 Ferno Washington Inc - Power X1 Serial #: 21S-023946 - Asset ID: 13323773 Ferno Washington Inc - Power X1 Serial #: 20S-020123 - Asset ID: 13323793 Ferno Washington Inc - Power X1 Serial #: 21S-023945 - Asset ID: 13323776 Ferno Washington Inc - Power X1 Serial #: 21S-023948 - Asset ID: 13323772 Stryker Medical - 6252 Stair-Pro Serial #: 150341538 - Asset ID: 13323790 Ferno Washington Inc - Model LBS-JR Serial #: 20C-167083 - Asset ID: 13323770
🔍 Technician Findings
Inspection Report SentTHANK YOU. - View Inspection ReportInspection Report SentTHANK YOU. - View Inspection Report
⚠️ Problem Description
Annual Equipment PM Equipment: 18 https://www.ebiotrack.com/inspection.php?iid=30775

Timeline

📞
▶
3 Case Linked Oct 21, 3:57 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01310612
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 24, 1:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 21h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Oct 31, 3:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-12T14:00:00.000+0000
⚠️ 8.1 business days
🔧
▶
3 Status: Tech On Site Nov 12, 11:41 PM
Status: Tech On Site → 5x Labor Added → Status: Tech Off Site
⏱️
5x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 2, 2.1666666666667, 98
🚗
Status: Tech Off Site by Chris Galasso
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2m
⏱️
▶
2 5x Labor Added Nov 13, 11:28 AM
5x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech Off Site
To: 04-Scheduled
Duration in Previous: 11h 45m
🗓️
▶
2 Status: Scheduled Nov 13, 12:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-16T14:00:00.000+0000
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Nov 16, 10:39 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 2, 98, 1
⏱️
▶
4 2x Labor Added Nov 17, 12:53 AM
2x Labor Added → 11x Labor Added → Status: 04-Scheduled → Status: Reschedule
⏱️
11x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 0.83333333333333
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 2h 16m
🔄
Status: Reschedule by Chris Galasso
From: 04-Scheduled
To: Reschedule
Duration in Previous: 1m
🚨 26.0 business days
🗓️
▶
2 Status: Scheduled Dec 24, 3:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-06T15:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Chris Galasso Jan 6, 12:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 20h
⏱️
2x Labor Added Jan 6, 4:01 PM
Type: Labor, Travel
Status: Open
Qty: 3, 98
⚠️
Status: Incomplete by Chris Galasso Jan 7, 12:00 AM
From: Tech On Site, Incomplete
To: Incomplete, Reschedule
Duration in Previous: 11h 31m, 0m
🚨 27.0 business days
🗓️
▶
2 Status: Scheduled Feb 13, 2:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-20T14:00:00.000+0000
⚠️ 5.0 business days
🔧
▶
2 Status: Tech On Site Feb 20, 2:45 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 2, 98, 1
⏱️
▶
2 Labor Added Feb 20, 2:58 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 13m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 24, 4:37 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254793

Bottlenecks

Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 8.1 business days (threshold: 2.0 business days)
Exceeded by 6.1 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.4 business hours
Reschedule
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Reschedule
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00537247
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Chris Galasso
Scheduled
Feb 20, 9:00 AM
Created
Oct 21, 4:00 PM
Invoice #
SM-254793

Work Details (32)

Name Type Status Qty Amount Date
WL-03005694 Labor Open 2 $0.00 Nov 12, 11:43 PM
WL-03005695 Labor Open 2.1666666666667 $0.00 Nov 12, 11:43 PM
WL-03005696 Travel Open 98 $0.00 Nov 12, 11:43 PM
WL-03005697 Travel Open 98 $0.00 Nov 12, 11:43 PM
WL-03005698 Expenses Open 1 $0.00 Nov 12, 11:43 PM
WL-03005987 Labor Open 0.83333333333333 $0.00 Nov 13, 11:28 AM
WL-03005988 Labor Open 0.83333333333333 $0.00 Nov 13, 11:28 AM
WL-03005989 Labor Open 0.83333333333333 $0.00 Nov 13, 11:28 AM
WL-03005990 Labor Open 0.33333333333333 $0.00 Nov 13, 11:28 AM
WL-03005991 Labor Open 0.83333333333333 $0.00 Nov 13, 11:28 AM
WL-03009387 Labor Open 2 $0.00 Nov 16, 10:40 PM
WL-03009388 Travel Open 98 $0.00 Nov 16, 10:40 PM
WL-03009389 Expenses Open 1 $0.00 Nov 16, 10:40 PM
WL-03009413 Labor Open 2 $0.00 Nov 17, 12:53 AM
WL-03009414 Travel Open 98 $0.00 Nov 17, 12:53 AM
WL-03009415 Labor Open 0.5 $0.00 Nov 17, 12:55 AM
WL-03009416 Labor Open 0.83333333333333 $0.00 Nov 17, 12:55 AM
WL-03009417 Labor Open 0.83333333333333 $0.00 Nov 17, 12:55 AM
WL-03009418 Labor Open 0.83333333333333 $0.00 Nov 17, 12:55 AM
WL-03009419 Labor Open 0.83333333333333 $0.00 Nov 17, 12:55 AM
WL-03009420 Labor Open 0.83333333333333 $0.00 Nov 17, 12:55 AM
WL-03009421 Labor Open 0.83333333333333 $0.00 Nov 17, 12:55 AM
WL-03009422 Labor Open 0.83333333333333 $0.00 Nov 17, 12:55 AM
WL-03009423 Labor Open 0.83333333333333 $0.00 Nov 17, 12:55 AM
WL-03009424 Labor Open 0.83333333333333 $0.00 Nov 17, 12:55 AM
WL-03009425 Labor Open 0.83333333333333 $0.00 Nov 17, 12:55 AM
WL-03055145 Labor Open 3 $0.00 Jan 6, 4:01 PM
WL-03055146 Travel Open 98 $0.00 Jan 6, 4:01 PM
WL-03114161 Labor Open 2 $0.00 Feb 20, 2:49 PM
WL-03114162 Travel Open 98 $0.00 Feb 20, 2:49 PM
WL-03114163 Expenses Open 1 $0.00 Feb 20, 2:49 PM
WL-03114192 Labor Open 1 $0.00 Feb 20, 2:58 PM

Details