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← WO Overview

WO-01310613 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Lake Meridian Animal Hospital — 12925 SE Kent Kangley Rd Ste 101, Kent WA, 98030

Oct 21, 2025 → Oct 23, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 27, 2025
✓ SLA Met (2 biz days early)
Active: 1 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Oct 21 → Oct 22, 2025
1 business day (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 22 → Oct 23, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
Created: Oct 21, 2025 Completed: Oct 23, 2025
Business Days Used 1 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 21 Created ▶ Running 0 0 / 4
Oct 21 → Oct 21 Ready for Scheduling ▶ Running 0 0 / 4
Oct 21 → Oct 21 Assigned ▶ Running 0 0 / 4
Oct 21 → Oct 22 Awaiting Parts - Customer ⏸ Paused 1 —
Oct 22 → Oct 23 Ready for Scheduling ▶ Running 1 1 / 4
Oct 23 → Oct 23 Scheduled ▶ Running 0 1 / 4
Oct 23 → Oct 23 Tech On Site ▶ Running 0 1 / 4
Dispatch 0.0d
Material Management 1.3d
Coordinators 2.2d
Field Work 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.3 days
Coordinators
2.2 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Oct 21, 2025 Due: Oct 29, 2025 Completed: Oct 23, 2025 (6 days early)
📅
2.5 days Total Age
⏱️
2.1d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537186
Midmark Service Request Dispatch Authorization - WO-00118109
Closed
Zone 1 Dispatch Type Repair PROBLEM SUMMARY NWD Door not closing. ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! Ship Exchanged Open 733945 002-0790-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ayesha Shaikh
Owner
Kimberly Hardison
Created
Oct 21, 2025
Work Orders from this Case (1)
WO-01310613 (current) Invoiced
Repair • Tim Holman
Created: Oct 21, 2025 • Closed: Oct 23, 2025
Completed with minor delays
Invoiced • 134 days old
🚨
Primary Delay 2.1 days stuck in "Closed"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.1d / 1.0d SLA
Awaiting Parts - Customer
1.3d
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10-23 Mburris called from Midmark with POC to set 

10/22 KHardison: No ETA. Updated due date.

Ship To Name: Lake Meridian Animal Hospital Ship To Address: 12925 SE Kent Kangley Rd Ste 101 Ship To City/State: Kent, WA 98030-8900 Waybill (Tracking #): 1ZE444250148185553 Carrier: UPS-Air-Next Day Air LINE NO: 1.1 QTY: 1 ITEM: 002-0790-00 SERIAL #: DESCRIPTION: DOOR MOTOR ASSY KIT, 1RPM,115V

10/21 KHardison, Spoke to Ayesha regarding WO. Advised that a coordinator will call for scheduling, once shipping is confirmed for parts.

🔧 Work Performed
replaced door motor, test multiple times with success, show staff results. advised on a PM as the door gaskets were aging and the filters were old.
🔍 Technician Findings
door motor failed
⚠️ Problem Description
Zone 1 Dispatch Type Repair PROBLEM SUMMARY NWD Door not closing. ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! Ship Exchanged Open 733945 002-0790-00 1.00000
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Oct 21, 1:51 PM
Case Number: 00537186
Subject: Midmark Service Request Dispatch Authorization - WO-00118109
Status: Closed
📋
Work Order Created Oct 21, 4:00 PM
Work Order: WO-01310613
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Kimberly Hardison Oct 21, 4:07 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
2 Technician Assigned Oct 21, 5:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 1h 9m, 0m
📅
Status: Ready for Scheduling by Kimberly Hardison Oct 22, 11:42 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 18h 24m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Oct 23, 1:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-23T21:00:00.000+0000
🔧
Status: Tech On Site by Tim Holman Oct 23, 1:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7m
⏱️
▶
3 4x Labor Added Oct 23, 7:09 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Tim Holman
From: Tech On Site
To: Completed
Duration in Previous: 5h 25m
🏁
Status: Closed by Tim Holman
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Oct 27, 4:30 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.9 business days
🧾
Invoice Created Oct 29, 11:54 AM
Invoice Number: SM-244852

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00537186
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Oct 23, 5:00 PM
Created
Oct 21, 4:00 PM
Invoice #
SM-244852

Work Details (4)

Name Type Status Qty Amount Date
WL-02982201 Labor Open 1.5 $0.00 Oct 23, 7:09 PM
WL-02982202 Labor Open 1.5 $165.00 Oct 23, 7:09 PM
WL-02982203 Travel Open 50 $110.00 Oct 23, 7:09 PM
WL-02982204 Travel Open 15 $0.00 Oct 23, 7:09 PM

Details