Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Vet Hospital of Davidson — 445 S Main St, Davidson NC, 28036
Oct 21, 2025 → Nov 6, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 21 → Oct 21 | Created | ▶ Running | 0 | 0 / 4 |
| Oct 21 → Oct 22 | Ready for Scheduling | ▶ Running | 1 | 1 / 4 |
| Oct 22 → Oct 23 | Assigned | ▶ Running | 1 | 2 / 4 |
| Oct 23 → Oct 27 | Scheduled | ▶ Running | 2 | 4 / 4 |
| Oct 27 → Oct 31 | Awaiting Parts | ⏸ Paused | 4 | — |
| Oct 31 → Oct 31 | Ready for Scheduling | ▶ Running | 0 | 4 / 4 |
| Oct 31 → Nov 4 | Assigned | ▶ Running | 2 | 6 / 4 |
| Nov 4 → Nov 5 | Scheduled | ▶ Running | 1 | 7 / 4 |
| Nov 5 → Nov 5 | Entered | ▶ Running | 0 | 7 / 4 |
| Nov 5 → Nov 5 | Ready for Scheduling | ▶ Running | 0 | 7 / 4 |
| Nov 5 → Nov 7 | Scheduled | ▶ Running | 2 | 9 / 4 |
11/4 MOwens Keri Basher called back and said that she received the parts this morning. She said that Thurs. 11/6 works good for her as she does not work on Friday's. Visit scheduled for 10am-2pm.
11/4 MOwens Called to speak to Keri Basher. Left a vm for her to call back to schedule the repair visit
11/03/2025 LHill-sent email to Keri Basher at davidsonvet@gmail.com to schedule tech visit. Offered 11/06 with tech arrival between 9-11.
11/03/2025 LHill-Called 704-765-1171 for Keri Basher. She is in surgery at the moment. They will have her to call me back.
10/31/2025 LHill-tracked parts-Your shipment
1ZE444250375720955
Estimated delivery
Tomorrow, November 04 between 9:15 A.M. - 12:15 P.M
10/31 MOwens Called to speak to Keri Basher. She was not in the office today. told the front desk that the parts should arrive by Tues. 11/4 and please have Keri call back to schedule the repair visit.
10/31/2025jsells
Ship To Name: Vet Hospital of Davidson Ship To Address: 445 S Main St Ste 120 Ship To City/State: Davidson, NC 28036-8148 Waybill (Tracking #): 1ZE444250375720955 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 31-OCT-2025 LINE NO: 1.1 QTY: 2 ITEM: 014-0655-00 SERIAL #: DESCRIPTION: TEE UNION, 1/4 TUBE, PL LINE NO: 2.1 QTY: 1 ITEM: 002-1368-00 SERIAL #: DESCRIPTION: 4-HOLE TUBING HAND PIECE KIT, VETPRO 1000 LINE NO: 3.1 QTY: 1 ITEM: 002-0790-00 SERIAL #: DESCRIPTION: DOOR MOTOR ASSY KIT, 1RPM,115V10/23/2025 LHill-Called 704-765-1171 for Keri Basher. She confirmed 10/27 11-1. Tell tech they are downstairs.
Name of person you are speaking with: Keri Basher
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: They are downstairs.
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
2. Parts Delivery (if applicable) parts N/A
Have the shipped parts been received? ☐ Yes /☐ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes /☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No
Where will the technician be able to locate the parts onsite?
Customer Response:
If parts have not arrived yet but have an ETA:
Can the site place the parts near the equipment? ☐ Yes /☐ No
(If No to the above): Is there a designated area for parts?
Customer Response:
3. Schedule Confirmation
Confirm scheduled service date: 10/27
Confirm arrival window (2–4 hrs): 11am-1pm
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☒ Yes / ☐ No
Best phone number for technician to use: 704-765-1171
(If the above answer is NO): Onsite POC Name & Number:
10/22/2025 LHill-sent email to Keri trying to schedule. Offered 10/27 tech arrival between 9-11.
10/22/2025 LHill-Called 704-765-1171 for Keri. Was on hold for 4 minutes and got disconnected.
10/21/2025jsells
spoke with Kelly, and I gave her the WO# and told her a coordinator will call them to schedule the visit
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02985673 | Travel | Open | 36 | $110.00 | Oct 27, 4:58 PM |
| WL-02985674 | Labor | Open | 0.75 | $0.00 | Oct 27, 4:58 PM |
| WL-02985675 | Labor | Open | 1.5 | $165.00 | Oct 27, 4:58 PM |
| WL-02999261 | Travel | Open | 88 | $0.00 | Nov 6, 9:05 PM |
| WL-02999259 | Labor | Open | 2 | $0.00 | Nov 6, 9:05 PM |
| WL-02999260 | Labor | Open | 1.75 | $192.50 | Nov 6, 9:05 PM |
| WL-02999271 | Parts | Open | 1 | $0.00 | Nov 6, 9:09 PM |
| WL-02999272 | Expenses | Open | 1 | $0.00 | Nov 6, 9:09 PM |