Follow up to WO-01296019
Inspection #: 29161
Asset ID: 13151878
Model: Welch Allyn - Connex Spot Monitor
Notes: Unit failed inspection due to : -Will not power on. Replaced battery, unit did not power on, battery not the issue. Tried a known functioning power supply and unit did not power on. Opened unit, found that the power supply inlet was backed out some and was causing connectivity issues with power supply plug. After reseating inlet, and plugging unit into power supply, unit powered up. Power supply plug is damaged and can be hard to connect to unit. Suggest replacing power supply plug. Damaged Accessories â Emsar to ship replacement parts (Oral Probe, BP Tubing, BP Monitor Batteries, Power cords, Power Supply). PN: 7000-PS Connex Spot Power Supply
10/29-rs; No hotswaps available , flipping to VT-Depot and requesting box and RL be sent
🔧Work Performed
12 x 12 x 12" Corrugated Boxes
Shipment Tracking Number : 1Z01E3E70291964382
- Delivered - 11/03/2025
Equipment to be returned for repair:
Welch Allyn - Connex Spot Monitor
Asset ID#: 13151878
S/N: 21100079422124
RMA Tracking Number: 1Z01E3E79094161999
- Shipper created a label, UPS has not received the package yet.
🔍Technician Findings
sent boxes and Return Label sent to site
⚠️Problem Description
Follow up to WO-01296019 -Inspection #: 29161 -
Welch Allyn - Connex Spot Monitor
Asset ID#: 13151878
S/N: 21100079422124
Notes: Unit failed inspection due to : -Will not power on. Replaced battery,
https://www.ebiotrack.com/workorder.php?wo=69135
📄Description
Welch Allyn - Connex Spot Monitor 71XX
Oak Street Health Consignment Equipment
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 4, 2026
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310678 Location: Oak Street Health - Greenville, SC Address: 6119 White Horse Road, Ste 14 Greenville, SC 29611 Device: Follow up to WO-01296
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Jan 28, 2026
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310678 Location: Oak Street Health - Greenville, SC Address: 6119 White Horse Road, Ste 14 Greenville, SC 29611 Device: Follow up to WO-01296
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Jan 21, 2026
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310678 Location: Oak Street Health - Greenville, SC Address: 6119 White Horse Road, Ste 14 Greenville, SC 29611 Device: Follow up to WO-01296
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Jan 14, 2026
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310678 Location: Oak Street Health - Greenville, SC Address: 6119 White Horse Road, Ste 14 Greenville, SC 29611 Device: Follow up to WO-01296
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Jan 7, 2026
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310678 Location: Oak Street Health - Greenville, SC Address: 6119 White Horse Road, Ste 14 Greenville, SC 29611 Device: Follow up to WO-01296
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 31, 2025
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310678 Location: Oak Street Health - Greenville, SC Address: 6119 White Horse Road, Ste 14 Greenville, SC 29611 Device: Follow up to WO-01296
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 24, 2025
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310678 Location: Oak Street Health - Greenville, SC Address: 6119 White Horse Road, Ste 14 Greenville, SC 29611 Device: Follow up to WO-01296
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 17, 2025
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310678 Location: Oak Street Health - Greenville, SC Address: 6119 White Horse Road, Ste 14 Greenville, SC 29611 Device: Follow up to WO-01296
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 10, 2025
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310678 Location: Oak Street Health - Greenville, SC Address: 6119 White Horse Road, Ste 14 Greenville, SC 29611 Device: Follow up to WO-01296
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Dec 3, 2025
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310678 Location: Oak Street Health - Greenville, SC Address: 6119 White Horse Road, Ste 14 Greenville, SC 29611 Device: Follow up to WO-01296
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Nov 26, 2025
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310678 Location: Oak Street Health - Greenville, SC Address: 6119 White Horse Road, Ste 14 Greenville, SC 29611 Device: Follow up to WO-01296
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Nov 19, 2025
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310678 Location: Oak Street Health - Greenville, SC Address: 6119 White Horse Road, Ste 14 Greenville, SC 29611 Device: Follow up to WO-01296
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Nov 12, 2025
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310678 Location: Oak Street Health - Greenville, SC Address: 6119 White Horse Road, Ste 14 Greenville, SC 29611 Device: Follow up to WO-01296
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Nov 5, 2025
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01310678 Location: Oak Street Health - Greenville, SC Address: 6119 White Horse Road, Ste 14 Greenville, SC 29611 Device: Follow up to WO-01296
To: kristen.hames@oakstreethealth.com; arion.benjamin@oakstreethealth.com; valerie.howe@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79094161999.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01310678
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310678Location: Oak Street Health - Greenville, SCAddress: 6119 White Horse Road, Ste 14 Greenville, SC 29611Device: Problem Description: Follow up to WO-01296019 -Inspectio
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: kristen.hames@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310678Location: Oak Street Health - Greenville, SCAddress: 6119 White Horse Road, Ste 14 Greenville, SC 29611Device: Problem Description: Follow up to WO-01296019
Inspectio
Timeline
📞
Case Linked Oct 21, 1:50 PM
Case Number:00537185
Subject:Follow up to WO-01296019
Status:Closed
📋
▶
3
Work Order Created Oct 22, 7:59 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00083955
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:1m
⚠️7.0 business days
📦
▶
3
Parts Requested Oct 30, 11:56 AM
Parts Requested → 2x Parts Added → Status: On Hold