11/6 KSmith -- Email attached from James that they replaced the power cord themselves and the unit is working. No onsite visit is needed. WO can be switched to part sale only.
11/6 KSmith -- Sent email to schedule for 11/11
11/5 KSmith -- Sent email to schedule for 11/11
🔧Work Performed
Customer Requested Parts Order
⚠️Problem Description
Q-00030707
Scale power adaptor
part # AWT05-100540 Brecknell Power Adaptor
📧
Email: Your Order Has Been Fulfilled.
Completed Jan 15, 2026
To: jfelicita@episcopalseniorlife.org
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01310717 has been fulfilled.
Please find the associated tracking number(s) below:
[1Z5698700323038218]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch T
From: jfelicita@episcopalseniorlife.org
To: ksmith@emsar.com
Sounds good. The power cord works, and scale is up and running. Thank you.
<https://protect.checkpoint.com/v2/r01/___https://us.content.exclaimer.net?url=https%3A%2F%2Fwww.facebook.com%2FEpiscopalSeniorLife%2F&tenantid=AbAe6GyvEfCNygAiSCLEjA&templateid=62d3ab1ec5aaf0118e62000d3a9eb50b&excomponenttype=SocialMediaIcon&signature=DIIEz0-ffX42c7Zq0_VhEsb5YmOE3HTO4_sRzFaUjddwr2CkYTGMAO0xZS3PbOfTmbpaNV7xcjoRL4jV9vImW1sx7n
From: jfelicita@episcopalseniorlife.org
To: ksmith@emsar.com
Hello,
A repair tech came out already and recommended a new power cord. We received the power cord and everything is working. Is there another issue that you have on file?
Thanks,
James
<https://protect.checkpoint.com/v2/r01/___https://us.content.exclaimer.net?url=https%3A%2F%2Fwww.facebook.com%2FEpiscopalSeniorLife%2F&tenantid=AbAe6GyvEfCNygAiSCLEjA&templateid=62d3ab1ec5aaf0118e62000d3a9eb50b&excomponentty
To: jfelicita@episcopalseniorlife.org
CC:
BCC:
Attachment: --none--
Subject: Re: Ashley Woods -- EMSAR Repair -- WO-01310717
Body:
Hi James,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Ashley Woods located at 400 YMCA Way?
· If not, would you have the contact information of the person I need to speak with?
· If you are the correct
To: jfelicita@episcopalseniorlife.org
CC:
BCC:
Attachment: --none--
Subject: Ashley Woods -- EMSAR Repair -- WO-01310717
Body:
Hi James,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Ashley Woods located at 400 YMCA Way?
· If not, would you have the contact information of the person I need to speak with?
· If you are the correct person:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: jfelicita@episcopalseniorlife.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310717Location: Ashley WoodsAddress: 400 YMCA Way Penfield, NY 14526Device: Problem Description: Q-00030707
Scale power adaptor
part # AWT05-100540 Brecknell Power AdaptorWe
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: jfelicita@episcopalseniorlife.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310717Location: Ashley WoodsAddress: 400 YMCA Way Penfield, NY 14526Device: Problem Description: Q-00030707
Scale power adaptor
part # AWT05-100540 Brecknell Power AdaptorWe
Case #00536983 – Quote request for customer
Status: Closed | Priority: Standard
Q-00030707
Scale power adaptor
part # AWT05-100540 Brecknell Power Adaptor
💬Case Comment
Internal Oct 21, 2025 9:44am
Reached out to orders to add part to SM
Timeline
📞
Case Linked Oct 20, 10:27 PM
Case Number:00536983
Subject:Quote request for customer
Status:Closed
⏳2.2 business days
📋
▶
2
Work Order Created Oct 22, 9:58 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Oct 22, 10:13 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:14m
🚨11.0 business days
🔩
▶
2
2x Parts Added Nov 5, 1:53 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:14d 4h
👷
▶
2
Technician Assigned Nov 5, 2:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Reschedule
To:Assigned
Duration in Previous:13m
🆕
Status: Entered by Kourtney SmithNov 6, 10:12 AM
From:Assigned
To:Entered
Duration in Previous:20h 5m
👷
▶
2
Technician Assigned Nov 6, 12:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jessica Sells
From:Entered
To:Assigned
Duration in Previous:1h 54m
🚨46.0 business days
📦
Status: Awaiting Parts by Rhonnie ReevesJan 15, 2:29 PM
From:Assigned, Awaiting Parts
To:Awaiting Parts, Closed
Duration in Previous:70d 2h, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonJan 19, 4:51 PM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:4d 2h, 0m
💰
▶
2
Status: Invoiced Jan 19, 4:58 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-251661
Bottlenecks
Awaiting Parts
Duration: 11.0 business days (threshold: 3.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Assigned
Duration: 45.9 business days (threshold: 4.0 business hours)
Exceeded by 45.4 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)